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Palacina Residence & Suites

Traveller (132)
Room & Suite (66)
Travellers' Choice 2018 Winner
Certificate of Excellence
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address!
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Property amenities
Room Service
Free High Speed Internet (WiFi)
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
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Room features
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Good to know
Residential Neighbourhood
Hotel links
Visit hotel website
Special Price:15% off room rate
Full view
Kitale Lane, off Dennis Pritt Road State House Area, P.O Box 48728, Nairobi 00100 Kenya
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Getting there
Wilson Airport3 mi
Jomo Kenyatta Intl Airport10 mi
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Reviews (290)
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All reviews moonflower restaurant resident tortoises beautiful boutique hotel full kitchen state house single night eggs made to order we've stayed outdoor pool my home away from home an oasis sitting room large bathroom spent one night stayed longer a wonderful place to stay hotel restaurant
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1 - 5 of 274 reviews
Reviewed yesterday via mobile

My daughter and I spent two nights here whilst in Nairobi and wish it could have been more. The whole place has a sense of calm, is beautifully decorated and has every facility one could want even for a longer stay. We had arrived from...More

Date of stay: January 2019
Thank 291suef
Response from GM-TZC, Manager at Palacina Residence & SuitesResponded yesterday

We are so pleased to receive this kind review and we thank you very much for choosing both The Palacina Collection and The Zanzibar Collection. We also wish that your stay was a bit longer but we were grateful to meet you. Please come back...More

Hotel's Favourite
Reviewed 11 October 2018 via mobile

I’d been looking for a perfect spot to celebrate a birthday dinner. I remembered that I had wanted to have breakfast at Palacina & this would be the perfect time to make the Suites a priority. I called and my case was handled professionally. They...More

Date of stay: September 2018
1  Thank viqqadriane
Response from GM-TZC, General Manager at Palacina Residence & SuitesResponded 2 November 2018

Dear Victorine, Our team's main goal is to ensure that we meet our guests' expectations and we are simply delighted that we managed to do this for your special occasion. I will personally pass your comments to Bernard and we hope to see you again....More

Reviewed 3 weeks ago via mobile

Spent two nights in the 2 bedroom apartment suites. Lovely, but disappointed at check out that I was not shown the beautiful newer apartments. I was looking for tranquillity and I got it. The food was great too. Reception should not be over anxious about...More

Date of stay: December 2018
Thank 177belindac
Response from GM-TZC, General Manager at Palacina Residence & SuitesResponded 3 weeks ago

Thank you for this wonderful review; it was our pleasure to welcome you to Palacina. My apologies that you were not shown all suite types at arrival; hopefully you will visit us again and i promise you a complimentary upgrade. Our best wishes and happy...More

Reviewed 3 weeks ago via mobile

Lush gardens and beautiful suites make for a great experience. Location is nice and convenient to most areas of interest. You can easily spend your day sitting in your balcony overlooking gardens with palm trees and flowers. Very serene and enjoyable

Date of stay: December 2018
Thank AysegulB510
Response from GM-TZC, General Manager at Palacina Residence & SuitesResponded 3 weeks ago

We love this review; ...short and sweet. Thank you very much for choosing us and we are very pleased that you enjoyed your stay with us in Nairobi. We send holiday regards and we hope that you will visit us again. Best wishes, Tony

Reviewed 4 weeks ago

This is a wonderful place to stay. It's quiet, comfortable and very relaxing, with great staff and excellent facilities. Its in a nice part of town so you can walk to a number of nearby restaurants if you want a change. The kitchen in the...More

Review collected in partnership with this hotel
Date of stay: December 2018
Thank GoPlaces36361487524
Response from GM-TZC, General Manager at Palacina Residence & SuitesResponded 4 weeks ago

Reading this review was a wonderful way to start the day and it was our pleasure to welcome you to Palacina. Please come back soon and until then we wish you a very happy holiday season ahead. Best wishes, Tony

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Questions & Answers
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23 July 2018|
AnswerShow all 2 answers
Response from GM-TZC | Property representative |
Thank you for this question. Yes indeed; we do have a fitness room available and there is no additional charge to residents. We also have an indoor heated pool as well as an outdoor (non-heated) pool available. I hope this... More
24 April 2017|
AnswerShow all 9 answers
Response from GM-TZC | Property representative |
Thank you for this question. The safety and security of our guests and residents is our No1 priority and you have our assurance that we take all reasonable precautions on your behalf. We are also fortunate to be located in... More
Pam W
12 April 2016|
AnswerShow all 4 answers
Response from GM-TZC | Property representative |
Hi Pam, Joan(above) is correct; the airport transfer is indeed chargeable and we promise a smooth and seamless trip to Palacina. Please contact us from our website should you require rates and any other information. We hope... More
Room Tips
"Suite 216 must be above the kitchen or staff area - so at night there is some noise that seems to travel..."
22 Jul 2018
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"Our room had kitchen facilities which were not necessary for a one night stay but could be useful for a..."
26 Apr 2018
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"Luxury Penthouse is quieter, large with a lot of amenities, its real home away home!"
26 Apr 2018
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"Stick to international chain"
20 Mar 2018
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US$94 - US$312 (Based on Average Rates for a Standard Room)
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