Cons: 1. Few of the staff were completely out of their depth in basic hospitality. We all have a bad day once in a while, but attitude is important. Hotel should not prioritize picking of vouchers over ensuring guests accessing shared food sources have adequate hygiene offerings. 2. We had a conference aside from accommodation for part of the team, and for tea break someone thought to present the snacks in the picture. Attempts to ask for a rethink were nonchalantly brushed away. Pro: 1. The team that stayed enjoyed accommodation 2. Conference hall (ostrich) was accessible and security at each specific hall was appreciated. The guards were more positive than some of the waiting staff. 3. Lunch was adequate.
The hotel is clean, the rooms are big and quiet. The staff has been very helpful and always ready to help me for every issue. The guys of the receptions even tracked down my baggage which was lost at the airport. Wonderful service.
Stop over on my way to Amboseli National Park. My clients enjoyed the night and food and they assured me that they would definitely consider coming back. Very welcoming front desk team and helpful attendants. I will definitely drop off a few of my clients here.
I stayed at Silver Springs hotel to be within walking distance for a medical appointment next to Nairobi hospital. The location was very convenient and I was not disturbed during the night or early morning by traffic noise despite the hotel being next to the very busy Valley Road. The hotel is a bit dated inside and my mattress felt old and hard. I was disturbed a couple of times during the night by mosquitos-there was no mosquito net. I ate dinner from the menu rather than from the buffet. A pizza and salad cost around $16. My stay was adequate but I would not choose to stay at the hotel again.
Nice hotel with wonderful reception, conference facilities and meals. Very serene with Cool live music entertaining guest over lunch hour. The restaurant well situated by the poolside. There is proper security check and control in place. Need to add more washrooms to cater for conference rooms upstairs, otherwise one needs to move all the way to ground floor to access these amenities.