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Mara Serena Safari Lodge

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Mara Serena Safari Lodge
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887 Reviews from our TripAdvisor Community

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Showing 773: English reviews
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Reviewed yesterday NEW

The service by everyone we encountered was outstanding. The lodge is a testament to the Masai tribe's culture and building. The room were very nice and clean. There can be a long walk down a lot of steps to get to your room. If anyone in your party has problems walking you should request a closer room. The main rooms,...

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Helpful?
Thank paul s
Africa
Reviewed 1 week ago

We spent 3 nights at the Mara Serena Lodge and i do recommend this as i found the experience to be absolutely excellent. The staff is wonderfully helpful and the Lodge has a lively atmosphere at all times. The food is also very good with plenty of options available. Do not miss the bush breakfast at the hippo pool in...

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Helpful?
Thank Leona1915
SerenaHotels, Assistant lodge manager. at Mara Serena Safari Lodge, responded to this review

Dear Leona1915, Thank you for finding time to post this wonderful review and more so for choosing to stay with us during your recent visit to Masai Mara It is a pleasure to hear that our staff were friendly and helpful which creates a lively atmosphere within the lodge ,we always endeavour to ensure that our guests are comfortable and...

Kolkata (Calcutta), India
Reviewed 1 week ago

What a lovely serene place on Earth !!! I just love the ambience of this place and the warmth of the hotel people. Our official trip to Masai Mara organised by FCM group supported by "moyo". A spectacular view from the room was just awesome.. You can see the wide range of Savana forest from the room itself. The hotel...

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Helpful?
Thank Dibyendu M
SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge, responded to this review

Dear Dibyendu M, Great to hear that you enjoyed our facility and service from our staff during your recent stay in our lodge . It is true that our lodge is situated on a saddle of a hill where you can have a spectacular view of the mara triangle with plenty of wildlife in it . We are looking forward...

Bangalore
Reviewed 1 week ago

What an absolutely amazing 3 nights & 4 days here ! In a 'Standard Room' . What a view !!! And so many memories from a previous visit to this very same Lodge , 35 years in the past from this date of review. Exemplary Standards still maintained , in hospitality, in service, in food . The Lobby area has...

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Helpful?
Thank pankaj537
SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge, responded to this review

Dear Pankaj537, Great to hear that you enjoyed your stay during your recent visit to Mara triangle .I am also delighted to note that you had exemplary service from our staff who are always our greatest asset,i will pass your regards to them. Indeed we had a major rehabilitation some few years ago where our lobby had a face lift...

London, England, United Kingdom
Reviewed 1 week ago via mobile

Mara Serena safari lodge is the best hotel in the Mara , this hotel is in trans Mara, There are a lot of wild animals which u can see in the game drive , The staff were very helpful any time of the day I had gone for the brush dinner and I loved it Also I had gone for...

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Helpful?
Thank Sumeet G
SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge, responded to this review

Dear Sumeet G, Thank you for choosing to stay with us during your recent visit to Mara triangle,it is a pleasure to note that you enjoyed our facility ,good food,panoramic view and service from our staff,we always endeavor to provide our guests with service beyond their expectations. We look forward to welcoming you back to our lodge in the near...

Richmond, Canada
Reviewed 2 weeks ago

Unique hotel inside Masai Mara Reserve. Staff were very nice and always accomodating. Modern facilities and WIFI. We saw wild animals at a distance from the balcony. Game drives were easy as the hotel is already inside the reserve.Be prepared for a one and a half hour of bumpy ride going into the reserve.

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Helpful?
Thank nopina
SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge, responded to this review

Dear Nopina, Thank you so much for choosing to stay with us during your recent visit to Masai Mara game reserve . It is a pleasure to hear that you enjoyed your stay with us and that our staff were accommodating and caring ,it is true that our lodge is situated in a good location where you can easily spot...

Reviewed 2 weeks ago via mobile

We stayed at the Mara Serena lodge for our 3 night trip to the Masai Mara organised by all seasons safaris and tours. It was a fantastic trip. The hotel staff are all so polite and over eager to please you. The chief cook and his team made a cake to celebrate a special occasion and made the occasion memorable...

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Helpful?
Thank sukhwant a
SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge, responded to this review

Dear Sukhwant a, Great to hear that you had a wonderful stay with us and that our staff were courteous . We will pass your regards to the staff you have mentioned and we are indeed happy to note that your celebration for the special occasion went on well ,with our usual welcome song as you mentioned"Jambo bwana hakuna matata"....

Nairobi, Kenya
Reviewed 2 weeks ago

Being one of the older establishments in the Mara, ( opened in 1973) Mara Serena defintely got the pick of the crop in terms of hotel location in the Mara. The lodge is built on a liff overlooking the Mara plains and all around you get spectacular game viewing. We could easily spot elephant from the comfort of our room....

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Helpful?
Thank MNN2014
SerenaHotels, Assistant lodge manager. at Mara Serena Safari Lodge, responded to this review

Dear MNN2014, Thank you for choosing to stay with us during your recent visit to Mara triangle and also for finding time to post this review. Mara Serena has indeed the best location which offers a spectacular view of the vastness of the savanna and plenty of wildlife. We are glad to hear that you enjoyed your stay with us...

Doha, Qatar
Reviewed 3 weeks ago

This is a mid-range lodge in the Masai Mara Triangle. Access is through roads that are yet to be laid, but it is amazing once you reach there. The hotel is eco-friendly and is absolutely calm. The features are good and the game drives are absolutely amazing. The staff are friendly and helpful. The views from the rooms are amazing...

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Helpful?
Thank Venkat S
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Venkat Thank you for having choosen to stay with us during your recent visit to the Mara Triangle. We are glad to note that you enjoyed our hotel services, facilities as well as the rich wildlife in the area. We look forward to being your hosts once again in the near future. With Warm regards Alphaxad Chege

Mumbai, Maharashtra, India
Reviewed 3 weeks ago

Comfortable Rooms with Fantastic views (One could spot a Hippo or an Animal from the rooms). We had a gazelle roaming around our gallery. All rooms have Wifi, but No TV. The Gift shop had exciting curios to offer. Food was exhaustive and fabulous for those who can eat all the beef, pork or ox. Again Indian Travelers beware, Indian...

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Helpful?
Thank sundeep_deokule
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Sundeep Thanks for posting your review about your recent stay with us. We are glad you enjoyed our friendly services and hotel amenities as well as the food. We have also noted your feedback in regards to Indian food and will work on improving on this to ensure an even better stay next time. With Warm regards Alphaxad Chege

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Mara Serena Safari Lodge, set on a saddle of a hill, overlooks the 1,800 square km of rolling plains at an altitude of 1625 meters at the Masai Mara Triangle, one of the world's richest wildlife sanctuaries. ... more   less 

Additional Information about Mara Serena Safari Lodge

Address: C14, Keekorok, Masai Mara National Reserve, Kenya
Region: Kenya > Rift Valley Province > Masai Mara National Reserve
Price Range: £204 - £604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mara Serena Safari Lodge 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Mara Serena Safari Hotel Maasai Mara National Reserve
Mara Serena Safari Lodge Kenya/Masai Mara National Reserve
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Questions & Answers

Here's what travellers have asked, with answers from Mara Serena Safari Lodge staff and other travellers.
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Questions? Get answers from Mara Serena Safari Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms can be a long walk with a lot of steps”
 of 5 bubbles paulsY9169NE, 21 Feb 2017 | Read review
“ALL ROOMS HAVE GREAT VIEWS ! Thats the best part. However you can request a room closer to the Dining Area & Lobby.”
 of 5 bubbles pankaj537, 9 Feb 2017 | Read review
“All the rooms are very well appointed so dont fret about your comfort.”
 of 5 bubbles MNN2014, 2 Feb 2017 | Read review
“Book Spa in advance”
  • Room view
 of 5 bubbles iVizz, 16 Jan 2017 | Read review
“all the rooms have a good view.”
 of 5 bubbles sujeewas2014, 11 Jan 2017 | Read review
5 of 5