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Traveller (1304)
Room & Suite (279)
Pool & Beach (85)
Overview
  • Excellent68%
  • Very good26%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“hippo breakfast”(16 reviews)
“game drives”(139 reviews)
“rooms are small”(17 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (1,048)
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913 results
Traveller rating
612
238
46
11
6
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612
238
46
11
6
Show reviews that mention
All reviewshippo breakfastgame drivesrooms are smallthe riverhippo poolhill overlookinghill topsmall hillthe reservesitting areareception areachampagne breakfastlunch and dinnermosquito nettingmigration seasongift shopcape buffalo
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1 - 5 of 913 reviews
Reviewed 1 week ago

The serena lodges in Africa is definitely great However , compared to the smaller tented camps, it lacked in that personal service. But its definitely a great place to stay, just that its less authentic, compared to the tented camps Location is great, its not...More

Thank bytesingapore
Response from SerenaHotels, Assistant lodge manager. at Mara Serena Safari LodgeResponded 5 days ago

Dear bytesingapore, Thank you for finding time to post this review regarding your recent stay with us. We have noted your comments in regards to service delivery and would like to assure you that we always endeavor to improve on our services to our valued...More

Reviewed 1 week ago

Love that place on first sight, have been there more that 8 times now since 2 years. Nothing to regret. Great place, great people, excellent team. Rooms are spacious and clean with comfortable beds. And the views are just breath taking!More

Thank julieajdeco
Response from SerenaHotels, General Manager at Mara Serena Safari LodgeResponded 1 week ago

Jambo Greetings from Mara Serena Team. We are excited to read of this great review. It is has always been a pleasure hosting you and we always look forward to welcoming you back home. Karibu - Welcome and hope to see you back soon. With...More

Reviewed 2 weeks ago

We stayed as a family here for 4 nights. In the middle of all the excitement of Masai Mara and 5 minute drive to the airstrip. Nice, clean, comfortable rooms, great staff. Food is OK but considering the location, not bad at all. Got plenty...More

Thank Ketan G
Response from SerenaHotels, General Manager at Mara Serena Safari LodgeResponded 2 weeks ago

Dear Ketan Jambo and thanks for taking time to post your review. We thank you for having chosen to stay at Mara Serena during your recent Safari. We can assure you that we are always looking for ways to improve on our product to make...More

Reviewed 2 weeks ago via mobile

We had 3 nights at the Serena Lodge 20-22 June. We loved it. The staff were all so friendly and welcoming, our driver, Sammy, was knowledgeable and enthusiastic and the food was great. The rooms are small but comfortable and the animal viewing was marvellous....More

Thank Neil U
Response from SerenaHotels, General Manager at Mara Serena Safari LodgeResponded 2 weeks ago

Dear Neil Thank you for choosing Mara Serena for your recent safari. We are happy that you had a fabulous stay and Sammy your guide was enthusiastic and knowledgeable. We hope you find time to visit us once again in the future. With Kind regards...More

Reviewed 3 weeks ago

This was our second trip to Maasai Mara and we again chose to stay at the wonderful Mara Serena Lodge. Had a great driver Paul who took us around for 3 days. The place is just amazing. The views are stunning. The wildlife is awesome....More

Thank KWPens
Response from SerenaHotels, General Manager at Mara Serena Safari LodgeResponded 2 weeks ago

Dear KWPens Greetings from the Mara Serena Team. It was indeed a great pleasure hosting you yet again. The herds are abit late but we are expecting them anytime now but the rest of game spotting is wonderful as is always in Mara. Will pass...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$306 - US$784 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$306 - US$784 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1304)
Room & Suite (279)
Pool & Beach (85)
Dining (59)
Family and Play Areas (7)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Pravin_Patel-Atlanta
19 May 2018|
AnswerShow all 4 answers
Response from SerenaHotels | Property representative |
Dear Pravin, Yes we do offer Laundry services and is chargable.
0
Votes
Diane L
15 March 2018|
Answer
Response from SerenaHotels | Property representative |
Hello Diane, Not sure when you are planning to stay so that we can give a proper feedback? Howver, February this year was a hot month, with day temperatures as high as 27 degrees Celsius or more and cooler nights at... More
0
Votes
Room Tips
"Prices depends on the seasons - more expensive as from June to August as it is the migration"
Read review
"All the rooms are PERFECT!! We got connected rooms for the family"
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"A room nearer the recption is recommended, otherwise there are many stairs to climb back to the hotel, the..."
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"All rooms have a spectacular view. WiFi is strong."
Read review
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