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Traveller (1392)
Room & Suite (290)
Pool & Beach (93)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Mara Serena Safari Lodge, set on a saddle of a hill, overlooks the 1,800 square km of rolling plains at an altitude of 1625 meters at the Masai Mara Triangle, one of the world's richest wildlife sanctuaries.
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Property amenities
Pool
Free Internet
Restaurant
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Airport Transportation
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Great View
Family
HOTEL CLASS

Location

Full view
Contact
C14, Keekorok, Masai Mara National Reserve Kenya
Getting there
Mara Lodges Airport16 mi
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1,115Reviews
1,402Photos
49Q+A
100Room tips
Traveller rating
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Popular mentions
We stayed in Mara Serena for 2 nights.The hotel had a very comfortable room with all facilities and well designed. The hotel was in the middle of the reserve and there was a beautiful view of the reserve from the room's balcony. The breakfast and dinner had many variety of
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Response from SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge
Responded today
Dear rajasekar g, Thank you for taking time to post this review and more so for choosing to stay with us. We are delighted to hear that you enjoyed our facilities and the view within our lodge. We offer food varieties to try and meet our guests expectations ,indeed as you have mentioned we have different special Programmes (entertainment and presentations for masai culture ) every evening. Once more thank you and we look forward to hosting you again. With warm regards, David Kirui.
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We stayed at the hotel for two nights and we enjoyed our stay. Our rooms were quite small, but adequate, with great views over the Masai Mara. The only downside for us was that it was quite a steep walk back up to the main reception. On arrival we thought about asking to be
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Response from SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge
Responded 1 week ago
Dear Jenny W, Thank you for choosing to stay with us during your recent visit to Masai Mara. We are glad to note that you had a good stay with us.we are sorry that you were not able to get rooms closer to reception during your stay ,during that period of your stay we had guests already occupying the rooms closer to the main area,during your next booking we will ensure we available a room for you upon request. We always endeavor to offer different food varieties to ensure that we try and meet the expectations from different clientele visiting our property. We will pass your warm regards to Joshua our driver guide who made your stay and game drives more comfortable and memorable. Thank you once again and we look forward to hosting you in the near future. Yours sincerely, David Kirui.
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Location may be the only thing this hotel has going for it. We were at the hotel for 3 nights. Check-in went smoothly and our bags were taken to our rooms for us. That's about where it ends. When I went to the front desk with questions, it took a few attempts to get a
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Response from SerenaHotels, General Manager at Mara Serena Safari Lodge
Responded 5 weeks ago
Dear tkoverall Greetings from Masai Mara Thank for for taking your time to share of your experience during your stay here.We have taken with concern the areas of disappointment and will review the same with a view of making improvements. Kindly accept our apologies for not living up to the expectations and we hope you can give us another chance to correct this impression. I can assure you that this has been taken positively and will help us improve on our systems in the areas highlighted. With Regards Alphaxad Chege
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Great service, nice facilities, great game. Very family friendly. My only complaint is that we were accidentally there for new year's and loud live music until midnight didn't go well with the 6am game drive. But I suspect that's not usual. If you prefer quiet, I would ask for a
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Response from SerenaHotels, General Manager at Mara Serena Safari Lodge
Responded 6 Jan 2019
Jambo Thank you for the wonderful review and we are delighted to learn you had a great stay. We apologize that the New Year celebrations were abit loud but this only happens once in a year and not an everyday affair. We are glad you loved the food and service as well as the game and friendly staff. We hope you find time to visit us once again. With regards Alphaxad Chege
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This was a family holiday with teenagers and young adults and was one of three lodges we stayed in. We flew in which I recommend. The rooms are nicely done and there are animals (not dangerous) wandering around at times. Pool is very small. The dancing and acrobatic show they
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Response from SerenaHotels, General Manager at Mara Serena Safari Lodge
Responded 29 Dec 2018
Dear Tsheehan63 We are happy to read of your experiences during your recent stay with us over the festive period and are happy to note you had a wonderful stay. We have noted your feedback on the water and will take your suggestion into consideration in future. Hope to be of host again in future. Regards A. Chege
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Photo provided by managementMara Serena Safari Lodge
Suite Room
View through to the sitting area and the glass doors looking out over the Mara
Inside our room at MSSL
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12345658
I think you will get to see them. 2 nights mean at least 4 safaris. Morning and evening each. August is a good time to see the big five and the wildebeest which arrive here end July and onwards. Freaky rain is the only risk here. Also be prepared with some warm clothes and jacket, as it shud be cool in august.
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No need, the towels and other accessories are provided by hotel.
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Hello, Yes we do have bush walks as well abd Bird walks. We have also introduced a new activity if you are into hiking. You can now hike the Ololoolo Escarpment in the Mara. Hope that helps and looking forward to having you!
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Hello Sandy, Yes we do have prices for the Balloon Safari which is USD. 500 per person. The balloons safari, better taken early in the morning is followed by a delicious Bush Breakfast. Hopping to welcome you back in 2019!
1 vote
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Early morning ones are normally at 6am to around 8 to 8.30 am. Afternoon ones are normally from 4 pm to 6pm. Your vehicle driver or touring company can arrange all these as per your requirements
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12345610
"The king size-bed rooms seem a little more spacious"
"Ask for the rooms from 59-30, the view is excellent and you can enjoy the sunset from the room."
"All rooms are excellent with large beds and spacious for families."
"All rooms that we saw were great"
"Ask for a room on the east side so the sun does not blare into your room before bed."
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12345620
PRICE RANGE
US$266 - US$797 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mara serena safari hotel maasai mara national reserve
LOCATION
KenyaRift Valley ProvinceMasai Mara National Reserve
NUMBER OF ROOMS
74
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