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New Palm Tree Hotel

Traveller (31)
Room & Suite (13)
Dining (4)

About

Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Room service
Restaurant
Airport transportation
Concierge
Golf course
Laundry Service
Non-smoking hotel
Public Wifi
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL STYLE
Centrally Located
Budget
HOTEL CLASS
130Reviews
65Photos
9Q+A
25Room tips
Traveller rating
  • 7
  • 39
  • 55
  • 21
  • 8
Time of year
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  • English
Popular mentions
+3
I had an absolutely terrible experience at this hotel and would strongly recommend anyone thinking of staying here to seriously reconsider. When I first arrived, the gentleman at reception told me that he didn't have my reservation in his system. Even after I'd shown him my
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I spent a night in August 2018 and I was totally uncomfortable. The room was smelling and in bad shape. The breakfast was poor. Although it was cheap,I was mislead by the photos in the internet. They reflect a different place than what is the reality.
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This was billed as a 3/5 star on Expedia. We just needed a room for the night and wanted to see Fort Jesus before we headed out to our safari. They let us check in early. The room was quite disgusting - three large cockroaches, a bed with 2 lumpy pillows (from someone's old
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1. Don't raise your expectations. This is 5* lodging 2. This is a slay queen no go zone. You will lose her 3. Keep out of reach kids below 18 years. The will hate you forever. 4. Please ignore all the above. You will thank me later. And advise to the Hotel. 1. Please repair
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Response from Newpalm T, General Manager at New Palm Tree Hotel
Responded 20 Nov 2018
Thank you fro your concern. we have done renovations including paintings and now you will definately love your experience i your stay with us.
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Let’s just say I was shocked when I got to the hotel. Nothing close to what I saw in the picture of the hotel . The rooms are clean yes but they hotel is on top of a shabby unkempt restaurant. I was shocked when I landed
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play Areas
Photo provided by managementNew Palm Tree Hotel
Second Floor Rooms
New Palm Tree Hotel
Looking out of my room onto the patio area.
Bedroom
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123
Is breakfast included?
We have very few rooms left during the said period. kindly go ahead and book online. we will appreciate being at your service.
0 votes
Is there a bar that serves alcohol in this hotel?
Hallow, We dont have a bar bur there is nearby bars
0 votes
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feel free to get your room choice via our website. new palm tree hotel mombasa Kenya.
0 votes
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Hi, Am planning to stay at your hotel and will be driving there. Is there a place to park a car?
we do have very secure car park. we will be proud being at your service.
0 votes
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12
"They have 3 refurbished rooms- call in advance to book these"
"look for s room on the sides its safer from the sun"
"Leave your western expectations home. Go with the flow"
"Rooms away from traffic are relatively quiet."
"Rooms No. 1 & 2 are best rooms in Hotel."
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PRICE RANGE
US$31 - US$43 (Based on Average Rates for a Standard Room)
LOCATION
KenyaCoast ProvinceMombasa
NUMBER OF ROOMS
31
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