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Sentrim Castle Royal Hotel

Traveller (71)
Room & Suite (34)
Dining (32)

About

Location
Cleanliness
Service
Value
Sentrim Castle Royal Hotel Mombasa is strategically situated within Mombasa Central business on the bustling Moi Avenue. It has 68 guest rooms all fitted with electric door locks, electric safes, TV, Dstv channels, Ultra Violet retardant windows, sound proofing, and en-suite. The hotel boasts a coffee bar, Long Bar and Restaurant.
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Property amenities
Restaurant
Free parking
Bar/Lounge
Room service
Free High Speed Internet (WiFi)
Airport transportation
Breakfast Available
Casino and Gambling
Concierge
Conference Facilities
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL STYLE
Centrally Located
Safe
HOTEL CLASS
Hotel links
Visit hotel website
141Reviews
131Photos
2Q+A
30Room tips
Traveller rating
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  • 16
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Popular mentions
Hotel's Favourite
The hotel is in mombasa county 001 in kenya.The city painted white and blie What stood out for me was the kindness of the staff..the hotel has ACs so one is not affected by the heat outside...there is a casino for game lovers and their swahili dishes are just the
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Response from Nafisa S, General Manager at Sentrim Castle Royal Hotel
Responded 18 Oct 2018
Dear Myra, Thank you for your positive review of Sentrim Castle Royal Hotel . We work very hard to ensure we meet and exceed your expectations. Your recognition to such efforts is indeed the icing on the cake. My team and I feel more motivated and energized to welcome you again on your next visit which eagerly looking forward to. Pass our warm regards to your amazing team, We enjoyed serving you !!
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Came very late and left very early on business, and the staff were helpful and accommodating at the odd hours. The room was large, comfortable and well equipped. Breakfast was pretty good, on the terrace looking out on the street. As other reviewers had mentioned, the hotel was
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Response from Nafisa S, Manager at Sentrim Castle Royal Hotel
Responded 27 Sep 2018
Dear Tom Thank you for taking the time to share your feedback with us. We're happy to note that you enjoyed your stay at Sentrim Castle, but most importantly, the warm, friendly and attentive service provided to you. We strive to provide exceptional service to all our guests in order to make your stay with us great. We encourage our guests to give us feedback so that we are able to take up corrective action. We have taken your comments on Room Service and phone line issue for immediate rectification. However you must appreciate we are 100 years plus old as a building though renovations of the whole hotel are in pipeline and we will definitely communicate once commissioned. We do look forward to having you visit us again and would personally like to meet you when you are down next time. Thank you for your recommendation and we appreciate each word. Looking forward to welcoming you back!
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I visited this hotel today for a snack and the service was very improved, the waiter called Evance exceeded my expectations considering my last visit was not good, I commend the management for doing a good work , Regards Clement
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Response from Nafisa S, General Manager at Sentrim Castle Royal Hotel
Responded 5 Sep 2018
Dear Clement, Thank you for your time and review, my team and I are very excited to read your positive mentions on our service.Evance was so happy you appreciated his service and feels more energized to drive service to the next level. We are glad you enjoyed the snack and we look forward to exceed your expectations much more when we welcome you back .
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Sentrim's coastal meeting point offered us a perfect set-up for our quite active group. With plenty if space for some ream activity, dance and all...we had a fabulous time, and a sumptuous buffet lynch to cap it all. Swahili food has to be pre-ordered for groups though.
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Response from Nafisa S, General Manager at Sentrim Castle Royal Hotel
Responded 27 Aug 2018
Dear Swabra, Thank you for taking time to review our facility (SENTRIM CASTLE ROYAL) on this forum. We are glad you enjoyed our appetizing food and had a good time during your stay. My team and I are more more than excited to see you again next time. we look forward to exceed your expectations.
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+1
Flies in our cappuccino ...was something funny...the waiter don't want to give us the change....we was waiting 45 Min. ....and where we was watching...this is practice in the restaurant....but we hat time, to wait...but others not...and so there money was gone..... Loud, not
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Response from Nafisa S, General Manager at Sentrim Castle Royal Hotel
Responded 1 Aug 2018
Dear Tatjana, Thank you visiting Hotel Castle Royal and for posting your feedback. We were very disappointed with the content of your review. However, after investigating the particulars of your visit in detail with all team members I would like to be bring to your attention that the content of the review was not an accurate reflection of the situation on the ground. We agree with you that no one would appreciate fly in their meals, it is actually a disgusting sight but we would like you to appreciate the following. - Our terrace restaurant is an open dining and drinking area where you can easily interact with nature outside. It is possible flies could visit a guest’s meal but not always. We have measures in place to keep flies away but since they are (flies and can fly), once in a while they stray to our guests sumptuous served meals. Having said that, we also have measures and procedures in place on what needs to be done when a rare incident like that happens. One measure is to replace your adorable cup of cappuccino. We have been experiencing an issue of small denomination shillings change with the banks, an issue which my team and I are aware of. We have talked to banks where we get our change and they have given us an assurance that the problem was temporary. We are really disappointment you had experienced the delay at that time as a result and we understand the value of time. We have taken a further step and done a survey on our guests other than just investigations on change matters and they have confirmed they always get all their change. Kindly contact me further on nafisa.sayed @ sentrim-hotels.com we can share a lot more to make your visit more interesting and memorable. Did you know we make the best cappuccino in town? Hey! One cup on me on your next visit. We look forward to meeting you in person and hosting you again. Once again our sincere apologies as we continue working towards making our invaluable guests feel at home and more comfortable.
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Thank you for your inquiry, Below please see our rates Residents Standard Rates in Kenya Shillings Single 5,800 Double 7800 Deluxe single 7,200 Deluxe double 9,200 Non residents Rate in USD Single 110 USD Double 148 USD Deluxe single 137USD Deluxe double 187 USD
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Yes I would like to know about this hotel and the prices of a double and a single
0 votes
"It's on a main road, so if sleep is a priority ask for a room in the extension out back."
"Do not choose an avanue side room. Much noisy area."
"If a member of your group has a disability, ask for a room in the main lodge only. It's the only building in the complex with a lift."
"Pick a room at the back. At least you won't get the traffic noise"
"Street view rooms are noisy from traffic, rooms facing the back are noisy from staff and casino visitors."
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PRICE RANGE
US$82 - US$131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castle royal mombasa
LOCATION
KenyaCoast ProvinceMombasa
NUMBER OF ROOMS
68
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