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Sentrim Castle Royal Hotel

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1 room 2 adults 0 children
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Sentrim Castle Royal Hotel
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133 Reviews from our TripAdvisor Community

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There are newer reviews for Sentrim Castle Royal Hotel
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Showing 111: English reviews
London, United Kingdom
Reviewed 31 March 2016 via mobile

I went here with my father (60's) and my husband - first time my dad's been to Kenya and he wanted to see the real Mombasa (e.g., not stay in a resort). But I still wanted to stay in a hotel that would give him the comforts he wanted. Pros: Center of town; All the minimum amenities you need (but...

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Thank Kereuter
Leicester
Reviewed 30 March 2016 via mobile

I'm very active on TripAdvisor and praise should be given when its due, but this hotel is absolutely appalling. From the ambience to the service to the management. The management were aware of my complaint and all they could offer was an apology and a complimentary dinner initially from a 6 night stay. After further persistence, they offered one complimentary...

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2Thank HasneinR
Nairobi, Kenya
Reviewed 13 December 2015

I have stayed here on 3 occasions since 2012. The first time was really good! I got a room on the third floor and at a good rate. Subsequent visits have not been as good. I got a terrible room on the second visit. On my last visit i requested for an Executive room and was disappointed. The rooms need...

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Thank Lawi_Sultan
Rajni S, Manager at Sentrim Castle Royal Hotel, responded to this review

Dear Lawi, we value you as our repeat client and are grateful for your choosing to book at Castle Royal hotel. Its a shame that we could not give you the satisfaction you wanted during your last visit with us. I am pleased to let you know that we have completed renovating most of our rooms giving them a complete...

Nairobi
Reviewed 30 October 2015 via mobile

I enjoyed the large and comfy rooms and the warm showers. So soothing and would wish to spend more time there during my next visit to the coast. Definitely would advice anyone who has not yet tried this hotel to do so soonest. Excellent service.

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1Thank bernardwambua
Lagos State, Nigeria
Reviewed 23 September 2015

The renovated rooms are a good break from the past with amazing paintings it felt more homely and better screens better sanitation . I couldn't compare to my previous visit. The " Castle Dawa" from the coffee shop helped me a lot with my cold. Most of my issues were sorted out with a smile and that's what I call...

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3Thank Truetraveller1
Nairobi, Kenya
Reviewed 23 September 2015

I recently visited Mombasa on a business trip and was fortunate enough to stay at Castle Royal Hotel. The hotel is excellent from the arrival to departure everything was over and above what I expected. The reception staff were really welcoming. The newly renovated rooms are very nice, with television, thus enabling me to watch news after my busy day....

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2Thank Enrica D
Nairobi, Kenya
Reviewed 17 September 2015

This a good budget hotel but quite old. The rooms are clean. The food service is also quite slow. The food is good though when it comes. It is centrally located in Mombasa and can serve as a resting hotel for business travellers. The WIFI is also strong.

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1Thank Kennedy M
Nairobi, Kenya
Reviewed 7 June 2015 via mobile

This hotel is a landmark in Mombasa. Changing management hands many times over the decades. Really just a 3 star hotel. A bit over priced for what you get. Good place to meet for coffee if you are downtown.

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Thank Miotoni
Tashkent, Toshkent City, Uzbekistan
Reviewed 4 June 2015 via mobile

Its a nice old hotel in the old city but the rooms and the building as a whole needs a complete renovation. Some rooms stink. I had to change rooms twice. Service is not at the level it should be for the price. Best to opt for hotels in nearby Nyali.

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Thank Ikrom M
Bangkok, Thailand
Reviewed 22 March 2015

The Castle Royal Hotel in Mombasa is centrally located right in the middle of all the action. The 68 rooms are relatively small in size even though each has balcony. At the time of our inspection of the hotel, several rooms were under renovation. The shower only with flat screen TV look very much a businessman hotel. The coffee shop...

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1Thank Charn P

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Newly Refurbished Castle Royal Hotel is situated in Mombasa town Center and is a favourite of all visitors to Mombasa. All rooms are fitted with electric door locks, electric safes, air conditions, TV, Dstv channels, Ultra Violet retardant windows, sound proofing, and en-suite. The hotel boasts a coffee bar, Long Bar and Restaurant. ... more   less 

Additional Information about Sentrim Castle Royal Hotel

Address: Moi Avenue, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa
Price Range: £65 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sentrim Castle Royal Hotel 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Castle Royal Mombasa
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Questions & Answers

Here's what travellers have asked, with answers from Sentrim Castle Royal Hotel staff and other travellers.
2 questions
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Nairobi, Kenya
Nairobi, Kenya

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Questions? Get answers from Sentrim Castle Royal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If a member of your group has a disability, ask for a room in the main lodge only. It's the only building in the complex with a lift.”
 of 5 bubbles TimA334, 29 Nov 2016 | Read review
“Pick a room at the back. At least you won't get the traffic noise”
 of 5 bubbles Y483HNmiked, 24 Oct 2016 | Read review
“Street view rooms are noisy from traffic, rooms facing the back are noisy from staff and casino visitors.”
 of 5 bubbles Samdave69, 20 Sep 2016 | Read review
“Front rooms have balconies from which you can enjoy watching the traffic chaos down below.”
 of 5 bubbles 765ianh, 13 Aug 2016 | Read review
“im not coming back there.”
 of 5 bubbles mzungumwani, 13 Jul 2016 | Read review
5 of 5