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Crowne Plaza Beijing Sun Palace

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#66 of 6,437 Hotels in Beijing
Certificate of Excellence
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1 room 2 adults 0 children
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Crowne Plaza Beijing Sun Palace
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518 Reviews from our TripAdvisor Community

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Showing 212: English reviews
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Singapore
Reviewed 1 week ago

The first thing that strikes you when you enter the lobby is the roof architecture, that is made to resemble a traditional Chinese house. The overall effect is nice and gives the impression of a large space. Check in was quick and efficient, with my room getting upgraded to the club floor due to my IHG status. The room is...

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Helpful?
Thank S K
Crowne Plaza S, General Manager at Crowne Plaza Beijing Sun Palace, responded to this review

Dear S K, We are very glad that you chose Crowne Plaza Beijing Sun Palace to stay during your trip in Beijing, thank you for taking your time to write us this valuable review on TripAdvisor. We regret to read that you had to face inconvenience caused by the room temperature. As the city heating system just stopped and the...

Reviewed 2 weeks ago via mobile

Good hotel restaurants and lobby bar good value and excellent choice. Gym is average. One major complaint, my room was unbearably hot. Despite a visit to the reception and a visit from engineering, the issue remained unresolved. For a hotel of this standard to be unable to control the room temperature to a personal level, is simply not acceptable.

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1Thank Rod K
Crowne Plaza S, General Manager at Crowne Plaza Beijing Sun Palace, responded to this review

Dear Rod K, Thank for your review on TripAdvisor regarding to your recent stay at Crowne Plaza Beijing Sun Palace. We regret to read that your stay with us was not up to your expectation and extend our apologies for the inconvenience caused by the room temperature, as the temperature is also rising vividly recently in Beijing. We are working...

Singapore, Singapore
Reviewed 13 February 2017

Check-in was fast and efficient. Staff was professional and friendly. Clean and spacious room with a nice comfy bed. Concierge was very helpful in mailing a big parcel. Breakfast was excellent with a wide selection. Location is a bit out of the way; plan ahead if you are meetings around peak traffic hours. Beside a shopping mall with many restaurants....

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Helpful?
Thank erictankok
Crowne Plaza S, General Manager at Crowne Plaza Beijing Sun Palace, responded to this review

Dear erictankok, We are glad to know you have enjoyed the current stay with us at Crowne Plaza Beijing Sun Palace and write us this valuable comment on TripAdvisor. We are pleased to read that our high efficient service, comfy room and superb staff service were able to meet your expectation. We are also proud to offer an excellent breakfast...

New Brighton, Minnesota
Reviewed 1 February 2017

This was a great hotel to stay in and excellent value. The room was comfortable and clean. The staff were super. The gym and pool were excellent - the gym even included a squat rack. The breakfast buffet was stellar at 150 Yuan (~$20) per person. It was just absolutely stunning. We'd definitely recommend and stay at this hotel again...

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Helpful?
1Thank shuom
Crowne Plaza S, General Manager at Crowne Plaza Beijing Sun Palace, responded to this review

Dear Guest, Thank you for choosing Crowne Plaza Beijing Sun Palace and for sharing your feedback on TripAdvisor. It is wonderful to hear you describe your family stay with us as posh. I am glad that you appreciated our outstanding staff service, excellent fitness center, high valued breakfast buffet, and the super convenient location. I trust you were comfortable in...

Curitiba, PR
Reviewed 7 January 2017

Stayed for one day in this hotel (dez/2016). Hotel is for sure a 4 to 5-star. Very large areas, huge breakfast place. Didn't visit the gym or swimming pool. Staff is very polite and helpful. Room is big and also the bathroom is very nice. TV got some decent english channels (not many) and WIFI is also ok. The only...

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Helpful?
Thank Erick W
Crowne Plaza S, General Manager at Crowne Plaza Beijing Sun Palace, responded to this review

Dear Erick W, Thank you very much for this detailed and wonderful review about your recent stay at Crowne Plaza Beijing Sun Palace. We are so glad to know that you have taken advantage of many aspects of the hotel, from the spacious hotel space to the great breakfast, the polite and helpful service, the high speed Wi-Fi and decent...

Guildford, United Kingdom
Reviewed 15 December 2016 via mobile

Stayed at this hotel when I was on a business trip. Was very impressed on entering the room, very clean and well lit. The room had a minibar which was cool and an iron with table which helped me to be dressed well for my meeting as some of shirts were with creases after the long flight. Bathroom was huge...

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Helpful?
Thank George V
Crowne Plaza S, General Manager at Crowne Plaza Beijing Sun Palace, responded to this review

Dear George V, We are so happy to know that you enjoyed your stay at Crowne Plaza Beijing Sun Palace, and thank you for taking your time to write us this valuable comment. As you mentioned, this hotel has very clean and comfortable room with very well equipped. As well as a great breakfast with rich selection. And we are...

Beijing, China
Reviewed 4 December 2016

the room was comfortable and clean (5 star!) however, the breakfast buffet the next morning was a mess (3 star). there was lots of food variety with asian and western choices, which was appreciated. however, the service was not good. 1. one coffee machine? no drip coffee? our party waited about 45 minutes for coffee, and we only finally got...

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Helpful?
Thank princessplum8141
Crowne Plaza S, General Manager at Crowne Plaza Beijing Sun Palace, responded to this review

Dear princessplum8141, I would like to thank you for taking your time and writing us your valuable comment on TripAdvisor about your stay at Crowne Plaza Beijing Sun Palace. We are happy to know that you enjoyed the comfortable guest room, and the variety of our food offerings for breakfast. We sincerely apologize for the inconvenience that you had during...

Japan
Reviewed 3 December 2016 via mobile

Stayed for a night a part of biz trip. My comment about the room from previous stay was logged and they had humidifier ready in the room. Well maintained room, comfy bed, towels, couch, and cute cushions. Ate at buffet night and morning, good taste and enough choices, restaurant staffs were very polite. Last time, toilet paper was so hard...

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Helpful?
Thank live_baby_live
Crowne Plaza S, General Manager at Crowne Plaza Beijing Sun Palace, responded to this review

Dear live_baby_live, Thank you very much for choosing Crowne Plaza Beijing Sun Palace again during your business trip. And it is our pleasure to impress you with our outstanding service. We are so proud that you noticed our personalized service, the well maintained facilities, great food and beverage service and polite staff. It is our pleasure that the hotel team...

Beijing
Reviewed 3 December 2016

This is one of my favorite places to stay in Beijing. Updated rooms are comfortable without being pretentious. Check in moves quickly and the desk attendants are very friendly and efficient. There are plenty of choices in terms of food - several restaurants, lobby bar, wide variety of room service and the breakfast buffet offers a huge variety of western...

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Helpful?
Thank Guinness R
Crowne Plaza S, General Manager at Crowne Plaza Beijing Sun Palace, responded to this review

Dear Guinness R, We are so happy that Crowne Plaza Beijing Sun Palace has become your favourite place to stay in Beijing. As well as thank you for write us this valuable comment on TripAdvisor. It is a truly proud moment to receive such recognition and please rest assured that we will continue polishing our services to create outstanding experience...

Melbourne
Reviewed 30 November 2016 via mobile

Stayed here last night and woke up this morning to see the Hotel has started to putting up the Christmas Decorations... wow looks great. Had a very good stay here, with good service from the whole team, from the Front Desk Staff to staff in the breakfast restaurant. I was impressed with the variety of the western food for breakfast,...

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Helpful?
Thank kiwiawayMelbourne
Crowne Plaza S, General Manager at Crowne Plaza Beijing Sun Palace, responded to this review

Dear kiwiawayMelbourne, It is our pleasure to welcome you stayed at Crowne Plaza Beijing Sun Palace and taking your time to share your review on TripAdvisor. We are delighted to know that you enjoyed our comfortable room, attentive staff service, good selection of food in the restaurant and all the convenience that you experienced while your stay. Our guest feedback...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Beijing Sun Palace staff and other travellers.
4 questions
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Barrington, Illinois
10 months ago
Richmond, Canada
over a year ago
Richmond, Canada
over a year ago

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Questions? Get answers from Crowne Plaza Beijing Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Watch out for the smokers!!”
 of 5 bubbles Ourpostman, 17 Mar 2017 | Read review
“Could try in the restaurant: soak a watermelon dice in a cup of hot chocolate. It tastes good!”
 of 5 bubbles Chorochrono, 16 May 2016 | Read review
“Business center has faster wifi”
 of 5 bubbles Q84QKchrisp, 8 Apr 2016 | Read review
“Ask for high floors to get good view.”
  • Sunrise from room
  • Safe
  • Iron
  • Bathroom
  • Fridge
  • Drinks counter
  • Study table
 of 5 bubbles Yann_163, 6 Nov 2015 | Read review
“Upgrade to the Deluxe room for a more comfortable stay.”
 of 5 bubbles Rmin-7, 16 Sep 2015 | Read review
5 of 5