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Citadines Mercer Hong Kong

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Citadines Mercer Hong Kong
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496 Reviews from our TripAdvisor Community

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Showing 448: English reviews
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Reviewed 4 days ago NEWvia mobile

Stayed here for a week on business. Hotel location is great. Older part of HK, but 5min walk to business/sightseeing areas. The hotel itself is small. Note there is no lobby area (just one bench sofa squashed opposite the lift). So if you plan on relaxing/working/waiting for friends you can't. Bedroom- beware bugs/mites that are in the carpet and will...

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Helpful?
1Thank FrankM1980
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks such as yours as they indicate the areas where we can further improve. Your feedback concerning the breakfast quality is noted. We would like to share...

Alexandria, Virginia
Reviewed 1 week ago via mobile

We had booked two nights but only stayed one night due to a snafu on Delta's part. The staff changed our reservation and only charged the one night. We found the location in Sheung Wan and it's proximity to Central/SOHO to be very convenient in getting from the airport with plenty of bars and restaurants to choose from. I joined...

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Helpful?
Thank Reposmai
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for taking the time to write this review. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such feedback from guests like yourself inspire us to continually improve our service delivery. We appreciate your sharing and we...

Bangkok, Thailand
Reviewed 1 week ago

The Bathroom is the saddest room to walk in. There is not enough hangers. Actually there is no hanger at all. The shower is either too hot or too cold. Too hot that I can sourvide a fillet in the tub. The weather was 113-16 c so we do need good warm shower. The water pressure is weak , too...

Review collected in partnership with this hotel
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Helpful?
Thank Nat0911
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve...

Yokohama, Japan
Reviewed 2 weeks ago

We really liked this hotel. The front desk staff were all friendly and helpful, we received an upgrade on arrival which was nice. Great idea also with the free mini-bar and mobile phone which had free calls to a number of different countries. The room was spacious for HK, amenities were nice and best of all, the location is brilliant....

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Helpful?
Thank john s
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

Paris, France
Reviewed 3 weeks ago

We had just 1,5 days at Hong Kong at the end of our trip to China before 2 days in Macau and going back to Europe. So we looked for a reasonably priced hotel in Central not for from main attractions and from the ferry terminal to Macau. We didn't regret our choice of the Mercer, which is really good...

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Helpful?
Thank Whoopie89
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again soon.

Reviewed 4 weeks ago via mobile

We stayed here for 5 days.. It was a condotel type.. I love the place it was very spacious compared to the other hotels in Hongkong..Bed was comfy, with separate living room and bedroom... The hotel is just 5-10mins walk away to Sheng wan mrt station and also to the Hongkong ferry terminal going to Macau.What is the downside of...

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Helpful?
Thank rizzamarie
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

It was a great pleasure having you stay at Citadines Mercer Hong Kong. Thank you for sharing your feedback about your stay experience. We are sorry to hear of your unhappiness with Sushi Shikon during your recent stay. Thank you for giving us the opportunity to address your concerns. We would like to clarify that Sushi Shikon is our shop...

Seattle, Washington
Reviewed 4 weeks ago via mobile

Just checked out after an 8-night stay on the 30th floor in a one bedroom unit. The value this hotel provides is exceptional...large (for Hong Kong) rooms; in-room kitchenette; free hot cooked breakfast 7am-11am; free cell phone with data (best used as a wifi hotspot for your own phone); and just a 3 minute walk to Sheung Wan MTR. The...

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Helpful?
Thank MJGSEATTLE1
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

Macau, China
Reviewed 23 January 2017

First time i stayed at this hotel and the last time. Convenient location, just a few step away from an MTR station. Very pleasant staff but other than that, the room was horrible. Bathroom: the toilet bowl in our bedroom has obvious stains of urine, and i'm sure i can tell the difference between water and pee as it was...

Review collected in partnership with this hotel
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Helpful?
1Thank pauloI9655OT
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

We are sorry to learn that Citadines Mercer has not met your expectations during your stay here in Hong Kong. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. We acknowledge the discomfort you have experienced...

Arnhem, Netherlands
Reviewed 23 January 2017

The room is perfect! A real gem, with awesome views on the impressive high rise buildings on Hong Kong Island. The kitchen / living area is nicely separated from the bedroom. The bed faces the big window, so you can watch from there and see all the lights going on at night. The closet is cleverly designed with a foldable...

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Helpful?
Thank Dekpau
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for taking time to write this review. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such feedback from guests like yourself inspire us to continually improve our service delivery. We look forward to welcoming you again.

Singapore, Singapore
Reviewed 11 January 2017

love that the stay includes many 'extras' from breakfast, to wifi, to full access to the apartment's mini bar and a mobile device for local and some international calls with no additional charges at all. My stay was really pleasant with comfortable beds and warm showers. quite happy overall and would definitely want to stay there again when i visit...

Review collected in partnership with this hotel
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Thank sapphire77
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for your valuable feedback. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again soon.

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Staying in Sheung Wan

Neighbourhood Profile
Sheung Wan
Unlike most of Hong Kong’s other popular districts, Sheung Wan welcomes wanderers with an easy-going, relaxed atmosphere. Art galleries are plentiful and boutique cafés are tucked away in every side street in the sub district known as “PoHo.” Browse through the vintage clothing and handmade leather goods stores – it’s no surprise fashionistas flock to this area. History enthusiasts will be rewarded with sites of beautiful architecture, reflecting Sheung Wan’s past as one of the earliest settlements by British forces. As night falls, the entertainment scene reveals itself to be just as laid back with its private kitchens, speakeasies and underground bars dotted throughout the area. When in Sheung Wan, everyday feels like the weekend.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Pool
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The Mercer delivers contemporary luxury and comfort with large spacious rooms in the fashionable up and coming Sheung Wan area. The new boutique hotel is only 1 minute from Sheung Wan MTR station, and within easy walking distance of Central’s prime business, shopping and dining locations. ... more   less 

Additional Information about Citadines Mercer Hong Kong

Address: No.29 Jervois Street, Sheung Wan, Hong Kong, China
Region: China > Hong Kong > Sheung Wan
Price Range: £129 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines Mercer Hong Kong 4*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Ctrip TA, Agoda, Travelocity, Cheap Tickets and Jetsetter so you can book your Citadines Mercer Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong
Hotel Style:
#50 Business Hotel in Hong Kong
#56 Romantic Hotel in Hong Kong
#85 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Citadines Mercer Hong Kong staff and other travellers.
14 questions
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Questions? Get answers from Citadines Mercer Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room comes with HANDY mobile device where you can easily unplug it from the charging station and bring it out whilst you sight see. It comes with free local calls and even international calls to certain countries and data to surf for travel recommendations. Really great for travellers !”
 of 5 bubbles sapphire77, 11 Jan 2017 | Read review
“Good Location, Good Service”
 of 5 bubbles rrs425, 5 Dec 2016 | Read review
“Kitchenette was not fully equipped. There was a microwave oven and some crockery and cutlery but not enough for 2 settings. A big doona was a bit too much for the weather. Air conditioner had to be turned on all the time and it's too noisy.”
 of 5 bubbles suem4321HK, 30 Nov 2016 | Read review
“High floor, Bed was GREAT !”
 of 5 bubbles beorganic1, 20 Nov 2016 | Read review
“One bedroom apartment gives you room to move”
 of 5 bubbles Yossi05, 8 Oct 2016 | Read review
5 of 5