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Marco Polo Hongkong Hotel

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#63 of 708 Hotels in Hong Kong
Certificate of Excellence
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Marco Polo Hongkong Hotel
Marco Polo Hongkong Hotel
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2,487 Reviews from our TripAdvisor Community

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Showing 1,809: English reviews
Stockholm County, Sweden
Reviewed yesterday NEW

We stayed two nights on our way back to Europe and it was a disappointment. The view we had from our room was thrilling and very beautiful, but the room itself was nothing special and the service was dissatisfying, from checking in to room service. We felt we just payed for the view!

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Helpful?
Thank ninnsod
Falmouth, United Kingdom
Reviewed yesterday NEW

We stayed for 7 nights in a Harbour facing room, the views over the harbour were fantastic and worth the extra payment. Our room was very spacious with plenty of storage and there was a separate area to store cases, which also contained the fridge, safe and tea/coffee making facilities. The breakfast was excellent, with an amazing range of choices....

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Helpful?
Thank 123pix
Brisbane, Australia
Reviewed 2 days ago NEW

We had a club room on arrival we were escorted up to the VIP check in, a real breeze nice room with all the 5 star goodies . breakfast included was a dream wow is all I can say . Saff were all friendly and good ambassadors for their hotel . Check out easy. Would I stay again ...yes at...

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Helpful?
Thank Batman958
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Batman958, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be...

Seoul, South Korea
Reviewed 3 days ago NEW

After get to HK I droped by Marco Polo hotel to check in firstly. It's impressive cause by staff's quick service with very polite. After check in we went to go to Shopping outside. it's very convinient for us to llok around any kins of goods.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank byungsook2017
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear byungsook2017, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be...

Bengaluru, India
Reviewed 5 days ago NEWvia mobile

Stayed at this Hotel for 4 nights and it was a great stay. Superior room was very spacious, certainly much better compared to HK standard. A huge plus is location, located inside the Harbour city mall, walking distance to Harbour, star ferry and all the shopping areas. Hotel staff is friendly, one can expect a queue during checking and checkout...

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Helpful?
Thank VIKASM75
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear VIKASM75, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. There has obviously been a misunderstanding internally about your breakfast arrangement which we humbly apologize for the inconvenience caused. We thank you for bringing this to our attention which is invaluable in assisting us to...

Hong Kong, China
Reviewed 6 days ago NEW

Best location with excellent service, can't ask for more. And if you are looking for the place to celebrate your special event, gathering with friends, or only want to have some good food with best service, I will highly recommended Cafe Marco which located in Marco Polo Hongkong Hotel 1/F. I am sure you will feel satisfied in their service...

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Helpful?
Thank hfcheung102
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear hfcheung102, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your...

Reviewed 6 days ago NEWvia mobile

Well, the hotel is located in harbour city so of course it's very convenient if you stay there for shopping in Kowloon. The lobby, rooms and Etc are just ok. Service is nothing special. Guest room quite runs down.

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Helpful?
Thank N_Pausawasdi
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear N_Pausawasdi, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comment about updating the room facilities has been noted. Rest assured that this shall be on the top of our "to do" list when future refurbishment plan takes place. We thank you for your...

Melbourne, Australia
Reviewed 1 week ago

The location is good. Staff is professional and friendly . The hotel facilities are refurbished and useful. It was a bit noisy due construction works nearby but I believe it's temporary. I would highly recommend to use this hotel to my friends and colleagues .

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank sergeynikolayevichr
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear sergeynikolayevichr, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for the inconvenience you had encountered with the noise disruption in your room emanating from the ongoing renovation works during your recent visit. Your comments and suggestions are much appreciated as they...

Zhongshan, China
Reviewed 1 week ago

The Hotel is in a nice area. clean and stuff with good english performance. the price is high and check in is never flexible to find a compromise, if you wish changes. generally, if i have another choices, i prefer to stay elsewher.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank Esmail J
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Esmail J, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard...

Adelaide, Australia
Reviewed 1 week ago

We booked this hotel to stay during the New Year's eve. We presented on the 31st of December at 3pm to check in. We were told that the room was not ready and to come back in an hour. We were back just after 4 and was told to wait as the room is still not ready. After half an...

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Helpful?
1Thank DRS-611
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear DRS-611, Greetings from the Marco Polo Hongkong Hotel and thank you for taking the time to share your experiences here. We sincerely apologize for the inconvenience you encountered with the check-in service and we are truly sorry that you were not advised prior to arrival of the renovation works taking place in the hotel. This was unfortunate. If you...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Cucina, Marco Polo Hongkong Hotel
Cucina, Marco Polo Hongkong Hotel
Cuisines: Italian, European
Cafe Marco
Cafe Marco
Cuisines: Cafe, International, Asian
Nishimura Restaurant
Nishimura Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city's busiest commercial, shopping and business hub. The Star Ferry and Hong Kong's cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City - Hong Kong's largest shopping complex. Guests enjoy easy access to the area's major tourist attractions like Kowloon Park, Hong Kong Museum of Art, Hong Kong Space Museum and Hong Kong Cultural Centre. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel's 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service, which is now fully up and running throughout the hotel, or catch up with the latest blockbuster from the wide selection of movies while enjoying the hotel's In-room Dining service. For guests preferring the exclusive comfort and personalised service of The Continental Club, our designated guest floors come with unparalleled benefits that have become hallmarks of the Marco Polo hospitality. In a city known as the 'Culinary Capital of Asia', the Marco Polo Hongkong Hotel features three of Hong Kong's most renowned restaurants and bars, to include Cucina which features Italian open kitchen, all-day international cuisine at Cafe Marco, and the Rum Bar at Lobby Lounge - conferred the Guinness World Record for "Bar with the World's Largest Selection of Commercially Available Rums." Whether you are looking to plan your dream wedding or the perfect corporate meeting, our 14 state-of-the-art function rooms will meet your every need. The built-in audio-visual facilities of the function rooms on sixth level provide the ideal setting for small- to medium-sized events. The Centenary Ballroom at lobby level is the perfect balance between elegance and intelligent architecture, where clients can transfer even the biggest display materials easily due to the ballroom's unique lobby level access. Stay connected with family, friends, and workplace from our Connect Lounge. Take a dip in our pool to unwind after a long day out, or do a quick workout at the gym. Better still, indulge in some retail therapy at the adjacent Harbour City shopping mall which is the ultimate destination for shopping, dining and entertainment with over 450 shops that feature the world's leading brands. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Staying at the Marco Polo Hongkong Hotel gives you the perfect blend of warm Asian hospitality and a central location with its convenient access to Kowloon and Hong Kong. ... more   less 

Additional Information about Marco Polo Hongkong Hotel

Address: No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: £176 - £322 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marco Polo Hongkong Hotel 4.5*
Number of rooms: 665
Reservation Options:
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Also Known As:
Hotel Marco Polo Hongkong
Marco Polo Hotel Hong Kong
Marco Polo Hongkong Hong Kong
Hong Kong Marco Polo Hotel
Marco Polo Hongkong Hotel Hong Kong
Hotel Style:
#22 Family Hotel in Hong Kong
#23 Romantic Hotel in Hong Kong
#30 Business Hotel in Hong Kong
#59 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Marco Polo Hongkong Hotel staff and other travellers.
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Questions? Get answers from Marco Polo Hongkong Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Add korean TV channels”
 of 5 bubbles byungsook2017, 16 Jan 2017 | Read review
“To adjust at the room floor plan.”
 of 5 bubbles sergeynikolayevichr, 12 Jan 2017 | Read review
“try to get the rooms facing the harbour side”
 of 5 bubbles esmailj2016, 11 Jan 2017 | Read review
“Excellent. Make sure you pay the extra for the club floor”
 of 5 bubbles russellernesth, 4 Jan 2017 | Read review
“consider the bad smell, dirty funitures and toilet and terrible view and noise from hotel's re-construction.”
 of 5 bubbles eunjoos155, 30 Dec 2016 | Read review
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