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Regal Riverside Hotel

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Regal Riverside Hotel
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1,382 Reviews from our TripAdvisor Community

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Showing 929: English reviews
Reviewed yesterday NEW

We had been loyal customers of Regal Riverside Hotel (Shatin) for years. In Oct - Dec 2016, we decided to take several trips to Asia. We booked rooms through Ctrip, a few days every time we came back from each trip. Some rooms we paid over $1000/night. At first I thought the price went up because demand was high on...

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Helpful?
Thank Betty C
Dallas, Texas
Reviewed 3 days ago NEW

The lines at check-in on a Sunday afternoon were very very long and the wait was also very very long. The room was spacious and clean. However, because the hotel is on the affordable side, it was very crowded and a bit noisy in the hallways sometimes. There were not too many choices of restaurants nearby but it's nice that...

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Helpful?
1Thank Ivory L
Orlando, Florida, United States
Reviewed 3 days ago NEW

Hotel was clean, comfortable and affordable. Its a huge hub for large groups so you will see a lot of tours coming in and out of the hotel. The location is great if you love quiet as it is away from the hustle and bustle of the city. There is a river next to hotel with beautiful bridges and bike...

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Helpful?
2Thank Ken T
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear Ken T: Thank you for sharing your valuable comments on Trip Advisor. We are glad to learn that you had a pleasant stay with us and enjoyed exploring the areas around our hotel. Naturally, it is our aim to make our guests as happy and comfortable as possible and it is always a pleasure to hear that we have...

Canberra, Australia
Reviewed 3 days ago NEW

I had left some valuables in the room safe in my haste to checkout. The staff promptly contacted me to arrange colection, and I was very pleased that no valuables went missing! The room was clean, tidy and spacious as usual andI would definitely stay here again.

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Helpful?
1Thank peterwaicook
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear peterwaicook: Thank you very much for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that you had a pleasant stay with us and our services were to your entire satisfaction. Your kind compliments really warmed our hearts, we are now more determined than ever to keep up our standard. Thank...

Beijing, China
Reviewed 1 week ago

I was expecting a nicer hotel for the price paid. Desk staff need to be more knowledgeable about transportation. Transportation is expensive from the hotel. It was good to have public transportation near by. The house keeping people have been helpful and responsive to my leaving an important set of keys in my room. However, I could only rate this...

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Helpful?
Thank emerson_don
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear emerson_don: Thank you for your constructive sharing and we sincerely hope that in general our services were to your expectations. Our hotel is easily accessible by public transportations and bus of different routings, including the airport bus just stop right outside of our hotel. Your praises on our housekeeping team is truly appreciated. All of us at Regal Riverside...

Dumaguete City, Philippines
Reviewed 1 week ago

Nice hotel. Bus stop is just in front so there's no problem going to other places like Tsim Sha Shui or the airport and back. Plenty of restaurants in the vicinity of the hotel. Hotel staff are friendly and helpful. Room is big and clean, with comfortable bed. Thank you for the room upgrade. That was a bonus.

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Helpful?
1Thank Pita L
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear Pita L: Thank you for choosing Regal Riverside Hotel. We are very pleased to learn that you had a pleasant stay with us and everything was to your entire satisfaction. Your kind compliments are greatly appreciated. We will certainly continue in our endeavor to maintain this good impression and we look forward to welcoming you back again soon. Best...

Reviewed 1 week ago via mobile

Good hotel in a great location. The rooms were cleaned daily with fresh bedding and towels Would say they are missing an inside pool but the outside one was clean and a good gym The massages were expensive so sadly didn't have one but overall a great stay with excellent staff

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Helpful?
1Thank Kirsty 'kd' D
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear Kirsty "kd" D: Thank you very much for your nice review. It is our great pleasure to learn that you had an enjoyable stay with us and our services as well as the facilities were to your entire satisfaction. We truly hope that you would have tried our spa treatment and that you will find it value for money....

Saipan, Mariana Islands
Reviewed 2 weeks ago

The Regal Riverside is clean and the rooms are comfortable. The service, however, was terrible. We experienced a very rude gentleman at check-in (15th floor) and non-helpful staff in general. If you are ok with rude employees, this hotel is fine.

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Helpful?
Thank bnunez670
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear bnunez670: Thank you for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are pleased to learn that you love our room furbishing but sorry to hear that the service at our Executive Club Floor did not meet your expectations. We will certainly review our internal operations and enhance the training on customer service to...

Reviewed 2 weeks ago

We have been staying at Regal Riverside Hotel for various years whenever returning Hong Kong. The location is convenient and staff are friendly. We also like the environment where facing to river and it is not like living in concrete jungle. The rooms are tidy and clean, but also depending on the level we stayed. Some of the rooms are...

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Helpful?
1Thank WILSON T
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear WILSON T: Thank you for your continuous support to Regal Riverside Hotel. We are delighted to learn that your stays with us were always pleasant and enjoyable, and you found our staff friendly and helpful. Your kind compliments are highly appreciated and we will keep up our good work. Our warm welcome awaits you. Best regards Peter Chiu

Infanta, Philippines
Reviewed 2 weeks ago

Beautiful place, the environment are quite it easy to take a bus. I highly recommend to our friends for thier future tour in hongkong. Aside of that good looking view by the river side. The price is very affordable

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Helpful?
1Thank nado_dane
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear nado_dane: Thank you for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that you had a pleasant trip in Hong Kong and very much enjoyed our environment as well as the convenient location. Your comment on recommending our hotel is highly appreciated. We thank you for your great support and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Overlooking the picturesque Shing Mun River in Shatin, Regal Riverside Hotel is only 30-minute drive away from Hong Kong International Airport and is located conveniently near 2 MTR stations and a mega shopping complex featuring over 900 brand boutiques, individually operated shops, dining and entertainment places. The 1,138-room hotel operates routine shuttle services to Hong Kong International Airport, Hong Kong Disney Land, Ngong Ping 360 and Tsimshatsui East together with other public transports right on the hotel's doorstep, guests can easily connect to all shopping, entertainment and business districts in Hong Kong. Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous world class horse racing arena, Chinese University of Hong Kong and the Science Park. The hotel also features 10 restaurants and bars as well as a wide range of recreational facilities such as the beautiful outdoor swimming pool (closes during winter period), spacious fitness center with sauna, steam, Jacuzzi and beauty services. The hotel's OM Spa, designed in contemporary Thai style and infused with a soothing sense of harmony and serenity, provides professional spa and massage services to discerning guests for nourishing their body and soul. ... more   less 

Additional Information about Regal Riverside Hotel

Address: 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
Region: China > Hong Kong
Price Range: £40 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Regal Riverside Hotel 4*
Number of rooms: 1138
Reservation Options:
TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Orbitz, Priceline, Travelocity, Hotels.com and Odigeo so you can book your Regal Riverside Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Regal Riverside Hong Kong
Hotel Regal Riverside
Regal Riverside Hotel Hong Kong
Hotel Style:
#29 Spa Hotel in Hong Kong
#49 Best Value Hotel in Hong Kong
#113 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Regal Riverside Hotel staff and other travellers.
23 questions
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Questions? Get answers from Regal Riverside Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floors the smaller the rooms. There is a smoking floor.”
  • That was the condition of our bathroom when we came back one day. Beds made, but nothing repleni
  • Only way to watch TV in our 160 sq. m. room was to lay on bed. We paid $1200/night for this room
  • Floor between window sill & bed is filled with dust (160sq. m.) Standard Rm. Hair dryer didn't w
  • Pulled back draps to show you the space. TV didn't work, no extra pillow, coffee/English tea.
  • This piece of dirt was on the bathroom counter for 2 days without any awareness of housekeeper.
  • The bottom of the desk came off in our Superior Room, but I guess no one noticed or care.
  • Sign on the counter of our Superior Rm. They should add 'Battery
  • Oue 120 sq. m. Standard Rm fits 2 twin beds. Judge the space in between by the size of the phone
 of 5 bubbles 800bettyc, 9 Dec 2016 | Read review
“Request a river view”
 of 5 bubbles Eifel50, 25 Oct 2016 | Read review
“Go for executive room, come with a lot of freebies (we had a good river view from the window)”
 of 5 bubbles 758nehak, 24 Oct 2016 | Read review
“You can inquire about side of building. One side can face river, school, and buildings on either end.”
 of 5 bubbles Mon-NH, 18 Oct 2016 | Read review
“Higher floors get a good view.”
 of 5 bubbles bubbly102016, 27 Sep 2016 | Read review
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