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Dorsett Wanchai, Hong Kong

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Dorsett Wanchai, Hong Kong
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2,992 Reviews from our TripAdvisor Community

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Showing 2,472: English reviews
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Sheffield, United Kingdom
Reviewed 2 days ago NEW

The hotel was fine, room was ok, bathroom was good, very little storage though, we were only staying for one night so it was ok but if we had been staying for longer would have been difficult. The tea and coffee making facility was basic only 2 sachets of coffee and 2 tea bags and no milk. But the worst...

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Helpful?
Thank Mark R
Surabaya, Indonesia
Reviewed 4 days ago NEWvia mobile

No smile from the front desk or concierge. Location is quite far from the mtr, a bit confusing to find the place with google maps. Booked 2 adjoining standard rooms since I was with kids, they said will give us suite room with four single beds, since they were full. The so called 'suite room' consist of 2 single beds...

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Helpful?
Thank melosc
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Melosc, Thank you for your comments. While we were hoping to bring you a more comfortable and spacious stay at our suite room this time, we regret to know that it didn’t quite meet your expectation. We hope you had the chance to relay your concerns to our staff on the spot so that we could arrange you a...

Reviewed 6 days ago NEW

As mentioned in Website, Hotel does provide a free shuttle from HK station to Hotel. Our room size was not that much big, but it was OK, all facilities were there. So we didn't face any problems. Staff was good. Hotel was neat & clean. Just outside the hotel, one can get bus easily. Also can use hotel shuttle service...

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Helpful?
1Thank Kumar R
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Kumar, Thank you for your comments. We are happy to know that you had a great staying experience with us this time. On your next visit, we hope you will have the chance to make full use of our free shuttle service that goes to a total of 16 major destinations in town. We also recommend you to check...

Manila, Philippines
Reviewed 6 days ago NEW

They had the "3 wishes" promo when we booked with them last December. We availed of the free upgrade to grand deluxe room (racecourse view), free breakfast buffet (it was supposed to be only for 1 day, but maybe because it was Christmas season, they graciously gave us free breakfast for the entire duration of our stay :) ), and...

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Helpful?
Thank mulan_roo
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Mulan_roo, Thank you for your great comments. We are grateful to know that our ‘Dorsett Wanchai 3 Wishes’ promotion had granted you a value-for-money staying experience this tiem. We do hope your stay was an enjoyable one at our newly renovated guestroom. As for the hotel location, while it’s a short 8-min walk towards the nearest subway station, we...

Foshan, China
Reviewed 6 days ago NEWvia mobile

Stayed at the Dorsett for one night. It's a ten minute walk from Wanchai MTR (15 minutes from Causeway Bay), at the end of Queen's Road, so very easy to find. The hotel itself is clean and well decorated, and the staff were very helpful. We booked a superior room which gave us a complimentary bottle of (not great) red...

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Helpful?
Thank darbz89
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Darbz, Thank you for your great comments. We hope you had a truly comfortable stay at our newly renovated guestrooms and enjoyed the authentic HK-Style meals at our hand-picked local Cha Chaan Teng as the exclusive monthly offer on our hotel website. Apart from a short walk towards the city centres of Wan Chai or Causeway Bay, we also...

Greater London
Reviewed 1 week ago

When we opened the door to the room, there was an overwhelming unpleasant smell and the air conditioning was on full blast so the room was really cold. We switched the air conditioning off overnight and found that the windows were dripping with condensation the next morning so realised that the smell was due to the damp! As we were...

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Helpful?
Thank TypicalMum
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear TypicalMum, We regret to know that your stay didn’t quite meet your expectation this time and we do hope you had the chance to relay the issues to our Guest Services Team on the spot so that they could follow-up promotly. We will also look into the issues seriously to avoid the same from happening again, sorry for the...

Reviewed 1 week ago

it renovated newly although prices aren't higher than other hotels. each room is very clean and good. It looks like very convenient hotel. Actually Many hotel's prices are very highly in hong Kong. Best deal in the city

Review collected in partnership with handy
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Helpful?
Thank Asanssahin
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Asanssahin, Thank you for your comments and we are very happy to know that you had a lovely experience with us. We will definitely keep up with the spirit in the future and ensure every guest’s stay a fabulous and value-for-money stay like yours. Look forward to welcoming you back soon.

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago via mobile

We would like to express our sincere appreciation to your team of Dorsett Wanchai, especially your Marketing Director, Ms Charlotte Fung & Front Desk Manager, Mr Ronald Cheung. Despite the delay at check in due to mistakes made by Agoda, Ronald has been helpful to assist us to get in contact with Agoda to sort things out. Considering that my...

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Helpful?
1Thank YiW3nC
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Winon & Yu Wen, Thanks very much for your comments. It’s indeed our pleasure to have rendered you a memorable experience with us. We hope the little touches that we prepare for the kids had left them a great memory. We would also like to thank you for joining our weekly Dorsett Wine Hour event, we truly hope you...

Woolgoolga, Australia
Reviewed 2 weeks ago via mobile

Stayed at Dorsett formally Cosmopolitan in Wan Chai great location transport handy hotel rooms clean Happy Valley Racecourse across the road the only problem was we booked room and requested double bed but were given two singles I noticed this on trip advisor before we left so emailed hotel to confirm double bed lucky I did otherwise would have been...

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Helpful?
1Thank Whooshgotravel
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Whooshgotravel, Thank you for your comments. We are indeed happy to know that you had a great experience with us. While we will usually accommodate guests' requests on bed arrangement when situation allows, we hope the occasional incident you mentioned didn't bring you much inconvenience this time, and we hope our team's prompt follow-up had relieved your immediate concerns....

Reviewed 3 weeks ago via mobile

I stayed here with my family (10 of us including 2 children) for 9 nights in January. It was honestly one of the best stays I've had at a hotel. Clean rooms, comfortable beds and the service was top class. The only downside for me was the location as it's a bit of a walk to Causeway Bay MTR station,...

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Helpful?
3Thank Khadija Z
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Khadija Z, Thank you for your great comments. Your compliments have definitely motivated us to strive for even better services in the future, thank you for sharing this great experience to other travellers. Regarding the hotel location, while it’s around 8-minute walk towards the Causeway Bay subway station, we hope you had made full use of our free shuttle...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Dorsett Wanchai, Hong Kong has completed a top-to-bottom overhaul to all its 454 rooms and suites and the hotel lobby. The new lobby welcomes guest with an unexpectedly playful vibe which is apparent on the design elements aimed to captivate one's senses. Each of the newly refurbished room, on the other hand, adopts a meticulous theme including the East-meets-West Victorian and classic Oriental and sleek-contemporary designs to name a few. Refurbished rooms offer a majestic view of the race course adjacent to the hotel, while the redesigned bathrooms feature a refreshing rain shower experience. Every Friday, hotel guests are welcome to join the 'Dorsett Wine Hour' at the lobby during which free flow of wine and canapés are provided. For the kids, there is also a colourfully decorated Candy Bar filled with sweet treats. With a lively neighborhood to explore and a dynamic address amid Wan Chai and Causeway Bay, there is a subway station only an eight-minute stroll away. All hotel guests will be given a specially designed 'Eat & Shop Like A Local' booklet which covers a host of local-recommended eateries and shopping spots in the hotel's neighbourhood, offering guests an authentic Hong Kong experience. The hotel also offers scheduled shuttle services to 16 destinations including Causeway Bay, Wanchai, Central, Admiralty, Quarry Bay and Taikoo. Every guestroom features a portable smart phone for free use inside and outside of the hotel, offering unlimited 3G internet supported by Wi-Fi hotspot sharing function, free local and IDD calls to 9 select countries including Australia, Canada, China, Korea, Japan, Malaysia, Singapore, UK and US. Other facilities include a gymnasium, meeting rooms accommodating up to 200 delegates, a refurbished bar on the lobby level and Dining House serving Cantonese cuisine. Dorsett Wanchai is an environmentally friendly "green" hotel with a 100% smoke-free policy. It is also an Earthcheck Bronze Benchmarked Hotel. ... more   less 

Additional Information about Dorsett Wanchai, Hong Kong

Address: 387-397 Queen's Road East, Wan Chai, Hong Kong, China (Formerly Cosmopolitan Hotel Hong Kong)
Region: China > Hong Kong
Price Range: £76 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dorsett Wanchai, Hong Kong 4*
Number of rooms: 454
Reservation Options:
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Also Known As:
Cosmopolitan Hong Kong
Hong Kong Cosmopolitan Hotel
Cosmopolitan Hotel Hong Kong
Dorsett Wanchai, Hong Kong
Hotel Style:
#46 Best Value Hotel in Hong Kong
#69 Family Hotel in Hong Kong
#78 Romantic Hotel in Hong Kong
#89 Luxury Hotel in Hong Kong
#103 Business Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Dorsett Wanchai, Hong Kong staff and other travellers.
69 questions
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Bury, United Kingdom
8 months ago
Dunedin, New Zealand
Singapore, Singapore

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Questions? Get answers from Dorsett Wanchai, Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View over the flyover, higher floors are good.”
 of 5 bubbles 838kumarr, 16 Feb 2017 | Read review
“Ask for newly renovated rooms facing the race course / football field!”
 of 5 bubbles GuiaGon, 17 Jan 2017 | Read review
“Ask for high floors with city / racecourse view.”
 of 5 bubbles TribeTravel, 9 Jan 2017 | Read review
“ask for high floor with view of the horse racing course . Friendly front officers are helpful as well as concierges.”
  • enjoy your fruit basket at this table
  • living area with massage chair
  • best sleep
 of 5 bubbles sopapanr, 3 Jan 2017 | Read review
“Happy Valley view and higher the floor the better”
 of 5 bubbles PaulS187, 3 Jan 2017 | Read review
5 of 5