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Novotel Citygate Hong Kong

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#49 of 708 Hotels in Hong Kong
Certificate of Excellence
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Novotel Citygate Hong Kong
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3,678 Reviews from our TripAdvisor Community

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Showing 3,026: English reviews
LaGrange, Georgia
Reviewed yesterday NEW

We brought a group of 11 students to layover for two nights on the way to Thailand. The Novotel was the perfect choice.The airport shuttle was efficient and the front desk's attention at our arrival was excellent. We were warmly greeted by Kevin the Assistant Manager who ensured a speedy check-in. Kevin spent a considerable amount of time explaining how...

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Thank LaGrange_Professors
Harlech, United Kingdom
Reviewed yesterday NEW

Good quality airport hotel convenient to the MTR (avoiding the overpriced Airport Express) and lots of shopping, reasonable eats and a supermarket.. Breakfast good but expensive. Resent being made to pay for a breakfast that is much more than I wanted. Need a continental option. Worth joining the Accor Club for generous welcome drink and other benefits. Overall happy and...

Review collected in partnership with Accorhotels.com
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Thank BobCable
Brisbane, Australia
Reviewed 2 days ago NEW

Having had very average experiences with Novotel hotels in the UK, we were pleasantly surprised by the Novotel Citygate. It is a little odd that hotels that are all branded the same can be so different. We stayed for one night in the Citygate, on the way back to Australia from the UK. Having landed early in the morning, we...

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Helpful?
Thank Rinkeroo
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Rinkeroo, Thank you for your great review of Novotel Citygate. I am very happy to learn that we were able to exceed your expectations and the hotel proved a suitable option for you when transiting through Hong Kong. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Buckinghamshire, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed here on out outbound visit to NZ and found it to be very comfortable and well serviced. No bedside sockets but they were in a central island above the fridge. Right beside all the things to do. Everything was spotless and the staff discreet. It was a very quiet hotel which made a pleasant change from many we...

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Helpful?
Thank jj1jj2
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear jj1jj2, Thank you for your review of Novotel Citygate. Buffet breakfast is served daily in Essence, there is also our small coffee shop called Moccato located in the Citygate Outlet Mall which serves breakfast items a la carte. Free Wi-Fi is available in all restaurants and public areas as well as for LeClub guests when booking directly with Accor...

Trondheim
Reviewed 2 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank JimJumBKK
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Quezon City, Philippines
Reviewed 2 days ago NEW

Great hotel to stay in. Very convenient, close to the mall and MTR. Staff were really helpful and friendly. All of my requests were honored. It's our 2nd time to stay in this hotel and we'll surely come back soon!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank suzannet451
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear suzannet451, Thank you for your continued loyalty to Accor Hotels and Novotel Citygate. I am delighted to learn that you enjoyed your stay once again. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Shanty Bay, Canada
Reviewed 3 days ago NEW

We always stay at the Citygate when in Hong Kong, the shuttle to and from the airport is always on time. The train to Honk Kong or Kowloon is very quick and efficient. The attached mall is quite exstensive.

Review collected in partnership with Accorhotels.com
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Thank Ken P
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Ken P, Thank you for your review, your loyalty to Accor Hotels and Novotel Citygate; it is very much appreciated. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Melbourne, Australia
Reviewed 3 days ago NEW

Had a great stay here on the way to the UK from Australia for Christmas and back. Very well located, near the airport but not at the airport, providing some things to visit during a brief stop over (e.g. shopping centre, cable car, walking). One thing to note, the free shuttle bus to the hotel is located some distance from...

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Thank FiandTG
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear FiandTG, Thank you for taking the time to review your stay with us at Novotel Citygate. Thank you also for sharing with readers advice in regards to the complimentary transfers. All crew and hotel transport departs from Terminal 2, Novotel Citygate collects from Bays 29-30 and the service operates from 06.00-23.45 daily. Complimentary Wi-Fi is provided in all public...

Jakarta Timur
Reviewed 3 days ago NEWvia mobile

Plus: - I like the free shuttle from the airport to the Hotel - I did my check in through online before I got here so the check in process was smooth, easy and very fast, because they already prepared the key on some of their documents folder. - the reception staff was very friendly and helpful - room is...

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Helpful?
Thank Dee4na
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Dee4na, Thank you for your great review of Novotel Citygate. Thank you for highlighting our on line check in facility "Welcome" I am very happy to learn that it assisted with your check in. I do apologize if the room assignment was not adequate, I do hope this did not negatively impact your stay. Hairdryers are located in the...

Moscow, Russia
Reviewed 4 days ago NEW

It is good to stay one or two nights especially if have early or late flights. The service is perfect, the location is great. The food is the same for the last five years and it doesn't worth the price.

Review collected in partnership with Accorhotels.com
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Thank flame2011
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear flame2011, Thank you for your review and loyalty to Accor Hotels and Novotel Citygate. I am sorry that you feel that are menu offerings are not varied or offer value. We do change our a la carte menus in all our restaurants once a year at a minimum as well as quarterly promotions in our two restaurants to ensure...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 

Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Region: China > Hong Kong > Airport , Lantau Island
Price Range: £114 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Orbitz, ACCOR, Travelocity and Ctrip TA so you can book your Novotel Citygate Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Hotel Style:
#37 Business Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#46 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Citygate Hong Kong staff and other travellers.
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Questions? Get answers from Novotel Citygate Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are beautiful with city views.”
 of 5 bubbles LaGrange_Professors, 22 Jan 2017 | Read review
“Check out the beautiful public park next to the hotel. Great to walk around and do Tai Chi after a long flight.”
 of 5 bubbles FiandTG, 20 Jan 2017 | Read review
“if you can an executive room is nice”
 of 5 bubbles bluebiker, 16 Jan 2017 | Read review
“Choose the rooms facing the ocean, make sure not facing the highway.”
 of 5 bubbles RS8888, 15 Jan 2017 | Read review
“Higher floor rooms are better. Pool was closed in December and January.”
 of 5 bubbles poochimoochi, 11 Jan 2017 | Read review
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