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Hotel Indonesia Kempinski

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#10 of 442 Hotels in Jakarta
Certificate of Excellence
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Hotel Indonesia Kempinski
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926 Reviews from our TripAdvisor Community

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Showing 752: English reviews
Reviewed 3 days ago NEWvia mobile

This hotel should be your 1st choice if you're coming to stay in a big metropolitan city in Jakarta. Location in the heart of the city, next to two great mall and lots of nice places to eat and visit. Love the room, the food, and the swimming pool. You can see how the people enjoy car free day by...

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Helpful?
Thank Ahmad Z
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Ahmad Z, Thank you for taking the time to share your comments about your recent stay experience with us. I am thrilled to know that you had a great stay and enjoyed our convenient location, our spacious room, the hotel facilities as well as the culinary options in the hotel. We certainly look forward of having the opportunity to...

Reviewed 1 week ago

I've stayed at this hotel twice. My second time was an extended stay. The service was unparalleled the whole time. The staff in the Executive Lounge were particularly great and fun to talk with. I left my phone in a taxi once, and the hotel staff had recovered it for me by the next morning. My laundry attendant sewed up...

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Helpful?
Thank Amanda C
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Amanda C, Thank you for being loyal to Hotel Indonesia Kempinski Jakarta and sharing your experience on TripAdvisor. We are thrilled to hear how much you have enjoyed your stay and happy to hear that our service and facilities have made your visit more pleasant. Your detailed review will definitely encourage my entire team to keep continue providing the...

Reviewed 1 week ago via mobile

We booked a room about more than 2 weeks prior our arrival on Dec 31, 2016. We put our pencil with the mark of Smoking Room. This hotel issued a policy to settle all the payment before we arrive and our credit card was deducted about a week from the date of our submission of reservation form. We also put...

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Helpful?
Thank Irwan M
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Irwan M, Thank you very much for taking the time to share your review on TripAdvisor. We truly appreciate your patronage and I am sad to read your recent stay with us and the contemporary show inspired by traditional dancers of Indonesia on New Year’s at our historical Pelataran Ramayana was not the experience you had expected. We value...

Reviewed 1 week ago via mobile

We always choose to stay in Kempinski every time we're in Jakarta. Love the location being in close vicinity to the malls and extensive choice of restaurants. During this stay, we however had some issues with the clogged shower drainage and staff at breakfast restaurant not attentive.

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Helpful?
Thank Linda M
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Linda M, Thank you for taking the time to share your stay experience on TripAdvisor. We are delighted that you had an overall positive impression of our hotel. On the other hand, we would like to extend our apologies for the inconvenience that you had experienced in regards to the shower drainage in the bathroom and the service during...

Reviewed 1 week ago

Stayed in this hotel couple of times. Stay in executive grand connecting room with my parents and 2 kids. Very nice stay. Nice and spacious room facing the monument. My dad spent the evenings in the lounge reading and the staffs there always took very good care of him. Thank you Kempinski lounge! Always a pleasure staying there. Pros: Very...

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Helpful?
Thank Freya S
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Freya S, Thank you for giving us such a positive feedback on TripAdvisor. We are thrilled to hear how much you have enjoyed your stay and that you appreciated our spacious room, the hotel’s convenient location, the wide range of food on the breakfast buffet as well as the level of service extended by our team members. Your comments...

Reviewed 1 week ago via mobile

I love everything about this hotel. Some of my old-age family think that this hotel is old, but somehow Kempinski make it very luxury now. Stay in executive room, the room is very spacious. Only two of us stay there, but i think if you bring kids is very possible. The closet and toilet is very nice, i enjoy my...

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Helpful?
Thank Sherly R
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Sherly R, Thank you for choosing to stay at Hotel Indonesia Kempinski Jakarta and for your positive review on TripAdvisor. It is a pleasure to receive such great feedback, highlighting on our comfortable and spacious room as well as the hotel’s convenient location. We sincerely hope to have the pleasure of welcoming you back again soon. Best regards, Alex...

Reviewed 2 weeks ago via mobile

This hotel stands far above the rest in metropolitan Jakarta. From the moment you arrive until the day you check out, expect nothing less than rock star service. The staff is suberb, rooms are amazing and the location is central to world class shopping malls and restaurants. The cost to upgrade to the club level is worth it. I would...

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Helpful?
Thank Josh M
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Josh M, Thank you for choosing Hotel Indonesia Kempinski Jakarta and for your wonderful review on TripAdvisor. We are delighted to hear that our hospitality exceeded your expectations and you enjoyed the comfort of our rooms and the hotel’s convenient location. We look forward to welcome you back in the near future Best regards, Alex Pichel

Jakarta, Indonesia
Reviewed 2 weeks ago

It was my first staying at Kempinski Jakarta. Tremendously great hotel. Location very strategic. 2 malls next to your hotel, Grand Indonesia and Plaza Indonesia. Just going down from the lift you can reach Grand Indonesa. Thamrin City also very close. It is wholesale market for clothing. The room also great. You can watch activity at HI Circle from your...

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Helpful?
Thank Mohammad Y
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Mohammad Y, Thank you for taking the time to share your review on TripAdvisor. I am pleased to read how much you enjoyed your stay with us and to know that you are satisfied with our great location which is adjacent to Grand Indonesia Shopping Town also within walking distance to other shopping malls. We certainly look forward to...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

the service is great now and really improved a lot from my first stay two years ago. the exec lounge was amazing, the room service is very nice toor. recommended hotel. pool is nice too. the restaurant is serving quality food

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Helpful?
Thank kinonafood
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear kinonafood, Thank you for taking the time to write this positive review. It is great to hear that our hospitality exceeded your expectations and we are pleased to read that you truly enjoyed the service from our team member, the wide range of food on offer and our swimming pool. I will surely share your comments to my entire...

Singapore, Singapore
Reviewed 2 weeks ago

Stayed on the 7th floor with a very spacious and comfortable room. Bathroom was huge and came with the necessary toiletries. Bed and sheets were clean. Room came with complimentary breakfast with a wide spread of international and Indonesian food. Staff service was excellent as call to replace light bulb was almost instantaneous. Will certainly choose to stay in this...

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Helpful?
Thank Say_Tan_1979
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Say_Tan_1979, Thank you for your review and sharing your experience with us. It is our utmost pleasure to read that you have enjoyed your stay with us and to know that our spacious room, the quality of food on offer as well as the level of service extended by our team member were to your liking. Your comment is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Indonesia Kempinski Jakarta represents both a celebration of the glorious past and the bright future. Adjacent to Grand Indonesia Shopping Town - one of Asia's largest shopping mall, the hotel is definitely the ideal address for business, convention, wedding and extravagant shopping. Located at the strategic Bundaran HI (Hotel Indonesia Roundabout), the hotel boasts 289 spacious luxury rooms and suites including the lavish 412 sqm Presidential Suite with its private spa. Hotel Indonesia Kempinski facilities include 6 meeting rooms, a SPA & fitness center as well as an outdoor swimming pool. The hotel comprises a lounge bar, a rooftop cafe along with a chocolate confectionary and a delicatessen shop. Hotel Indonesia Kempinski Jakarta also offers 3 restaurants from international buffet and traditional German food to Japanese premium restaurant. ... more   less 

Additional Information about Hotel Indonesia Kempinski

Address: Jln. M.H. Thamrin No. 1, Jakarta 10110, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: £158 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Indonesia Kempinski 5*
Number of rooms: 289
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Travelocity, Booking.com, Expedia and TripOnline SA so you can book your Hotel Indonesia Kempinski reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Family Hotel in Jakarta
#6 Business Hotel in Jakarta
#9 Spa Hotel in Jakarta
#10 Luxury Hotel in Jakarta
#11 Romantic Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indonesia Kempinski staff and other travellers.
3 questions
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Questions? Get answers from Hotel Indonesia Kempinski staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can afford to spend extra $, choose the executive room facing the monument, executive lounge is a plus.”
 of 5 bubbles freyas2016, 3 Jan 2017 | Read review
“request low level around 5th floor to get good view and ensure you get HI Circle (Bundaran HI) view.”
 of 5 bubbles MohammadY407, 1 Jan 2017 | Read review
“Their standard rooms are already good”
 of 5 bubbles Datokadir, 27 Dec 2016 | Read review
“Rooms facing the famous Bundaran HI are interesting”
 of 5 bubbles sabai95, 26 Dec 2016 | Read review
“Ensure the room suits your needs before accepting it. Check for dampness.”
 of 5 bubbles skylarkriver, 22 Dec 2016 | Read review
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