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Keraton at The Plaza, a Luxury Collection Hotel

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#22 of 441 Hotels in Jakarta
Certificate of Excellence
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Keraton at The Plaza, a Luxury Collection Hotel
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419 Reviews from our TripAdvisor Community

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Showing 375: English reviews
Reviewed yesterday NEWvia mobile

I spent 3 days at keraton hotel. Nice reception, rooms accomodation is perfect with a unique view on Jakarta and breakfast present a large choice . Location is very convenient in the center and we feel very safe

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Thank Roland C
Jakarta, Indonesia
Reviewed 2 days ago NEW

Stayed at the Keraton several times now over the past few months and have to say that it is certainly one of the best hotels in town. As a SPG Platinum member I get to see a lot of different hotels throughout the year and this one sticks out because of its exceptional service and friendly staff. The lounge is...

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Thank marc123455
Reviewed 3 days ago NEWvia mobile

I had a really great time. One quite nice room with the hospitality of the staff. The location is perfect as it is in the middle of the city and near to the big plaza. Would love to stay there again next time.

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Thank verosibarani
Woodside, California
Reviewed 1 week ago

There are few things more wonderful than arriving at a hotel after a 25 hour journey to find that a spectacular room has been assigned to you. The staff was gracious and welcoming. The hotel restaurants were superb.

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Helpful?
Thank Beth K
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Beth K, Thank you for sharing your experience to fellow trip advisor readers and for 5 star rating which we really appreciated. I am delighted to know that our room, restaurant and the most powerfull aspect which is our service level that was delivered by our Ambassadors met your expectation. We are here at the hotel are very proud...

Jakarta, Indonesia
Reviewed 1 week ago

The rooms are great with excellent location (central Jakarta) and good service. Only by walking we can go to Plaza Indonesia Mall and if you like buffet brunch just walk to Bengawan. Quite recommended for luxury hotel.

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Helpful?
Thank aandhika
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear aandhika, Thank you for taking the time to share your experience at Keraton at The Plaza to TripAdvisor readers. I am delighted to know that in most aspects our facilities and service meet your expectation. I hope that your next visit to us will not be too long in the making as we are all looking forward to welcoming...

Reviewed 1 week ago

Stayed at Keraton for 1 night, the rooms are amazing. Some small issues dampened the stay though. The Automatic windows refused to go up in the morning, I called the reception and it took 30 mins to send someone upstairs with just batteries for the remote. A little frustrating when you're getting ready to leave and don't get the slightest...

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Helpful?
Thank rushitj
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear rushitj Thank you for choosing Keraton At The Plaza Hotel for your recent visit to Jakarta. I would also like to thank you for taking the time to provide us with your valuable feedback. It is with great regret to know the shortcomings when you stay with us. Your comments have been very well noted and we are working...

Bengaluru, India
Reviewed 2 weeks ago

I just figured that Its highly disadvantageous to book on SPG website. I made a reservation at the Keraton on SPG website for 206 USD. When I spoke to the Reservation desk I figured that the rate at the hotel was much cheaper than the prepaid rate on SPG website. Secondly though I'm making the payment on my MasterCard they...

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Helpful?
Thank Preetam D
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Preetam D, Thank you for your feedback. I sincerely apologise that this matter was not handled in a manner you had hoped. While I certainly understand your frustration I respectfully share with you that both rate had its terms and conditions. I have also noticed this issue at the same time you experience this, therefore on separate correspondence prior...

Reviewed 30 October 2016

Keraton is luxury at its finest in a city with an excellent central location. I would highly recommend doing the executive rooms as basically your lunch and dinner is covered with some great food options available. It is smaller, because it is also a residence but I would stay here every time I come to Jakarta. The service is good,...

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Helpful?
Thank Julia B
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Julia B, Thank you for sharing your feedback with us. I am delighted that you had a pleasure stay with us. We really appreciate your recommendation to fellow tripadvisor readers to book our Executive Room and may enjoy our Exclusive Executive Lounge which available start from 10.00 - 22.00 PM. Julia B, I would be very grateful if you...

Reviewed 19 October 2016 via mobile

The most surprised thing that has given to me is the exclusiveness while the hotel is located next to a giant mall. Good location, reasonable price, attentive service... This is a good choice for business travelers. It's worth to try out there... Under spg hotel management, bring your privilege card to enjoy service discount.

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Helpful?
Thank Kitkitson_Spicy
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Kitkitson_Spicy, I personally thank you for sharing your wonderful stay experience with Keraton At The Plaza Hotel to the Trip Advisor readers. Kitkitson_Spicy, I can assure you that your words will be passed on to everyone here. We are all very proud of the hotel and your comments serve as encouragement to us all. I hope that your next...

Jakarta, Indonesia
Reviewed 16 October 2016 via mobile

We stayed here for our wedding anniversary last year and we could say that we had a terrific experience staying in this hotel. The room is superb especially the bathroom. The hotel has an indoor glass walled pool. The hotel is located in Plaza Indonesia so you can also dine and shop downstairs. It also provides an early check in...

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Helpful?
Thank Irawati T
desly_haloman, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Irawati T, Thank you for sharing your experience while staying with Keraton At The Plaza last year. I am delighted to know that in overall the experience met your expectation. We are thrilled you went home with such a memorable and lasting memory of your experience amongst us. Irawati T, we hope to have the opportunity to welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more   less 

Additional Information about Keraton at The Plaza, a Luxury Collection Hotel

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: £158 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel 5*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Starwood APAC, Booking.com, Asiatravel.com Holdings, Agoda, Priceline and Travelocity so you can book your Keraton at The Plaza, a Luxury Collection Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Romantic Hotel in Jakarta
#5 Business Hotel in Jakarta
#5 Family Hotel in Jakarta
#18 Spa Hotel in Jakarta
#22 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Keraton at The Plaza, a Luxury Collection Hotel staff and other travellers.
2 questions
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Kl
over a year ago

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Questions? Get answers from Keraton at The Plaza, a Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid "peak" times”
 of 5 bubbles matthewelsom, 19 Sep 2016 | Read review
“Just pick the highest level floor u can get...”
 of 5 bubbles EligiusEmil, 13 Sep 2016 | Read review
“High Floors”
 of 5 bubbles Alkatrunk, 11 Sep 2016 | Read review
“All the rooms are suite sizes, so no worries - they're all large.”
 of 5 bubbles Xan2010, 22 Jul 2016 | Read review
“higher floor is recommended to have best view of the city”
 of 5 bubbles 521shintar, 7 Jul 2016 | Read review
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