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All reviewshorizon clubsatoo restauranthorizon floorlobby loungebreakfast buffetexcellent hotelbusiness tripswimming poolblue birdhome away from homefive star hotelenjoyed my staybusiness hoteldeluxe roombatsrossosecurity
The staff as always are excellent here. They remember the clientele very well.
The rooms and big and spacious. I always enjoy my stays here. Room service is excellent.
I woukd recommend the horizon levels.
A great place to stay.More
Response from SLJGM, General Manager at Shangri-La Hotel JakartaResponded 26 January 2018
Thank you for sharing this wonderful review.
I am proud to know that our colleagues delivered our famous Shangri-La hospitality and that you had an excellent stay.
We appreciate your recommendation and compliments for our hotel and my team and I look forward...More
I had a room with beautiful view of the mosque but the service standards are poor - given the dirty kettle in room. It was truly a “disappointing” experience in a luxury hotel. Breakfast service was busy but the variety was greatMore
Thank Joyce L
Response from SLJGM, General Manager at Shangri-La Hotel JakartaResponded 21 January 2018
Dear Joyce L,
First of all, thank you for sharing your feedback and for complementing our room view and breakfast options.
I do regret that our facilities did not meet your expectations and it has clearly left a negative impression on you.
Please be assured...More
It is my first visit to Jakarta and we stayed at the Shangrila Hotel. This is an excellent hotel with great service and great amenities. From the time of arrival to check out, everyone made us feel welcome and were very accommodating. We loved our...More
Thank Book W
Response from SLJGM, General Manager at Shangri-La Hotel JakartaResponded 22 January 2018
Dear Book W,
Thank you for choosing our hotel during your first visit to Jakarta.
As we aim to welcome and present the best service to our guests, I am heartened to know that your recent stay with us was excellent.
We appreciate your acknowledgement...More
Great facilities & good staff. Buffet breakfast had the best spread for healthy eating and herbal drinks to start your day. Great gym & massage facility. Swimming pool was great for my early morning swim. An oasis in the midst of the city. Horizon club...More
Response from SLJGM, General Manager at Shangri-La Hotel JakartaResponded 9 January 2018
Thank you for choosing our hotel for your place to stay during your visit to the city.
I am delighted to know that you and your family had an excellent stay.
It is a pleasure to have you as our guest and we...More
After many years I returned to the Shangri La Jakarta again, though this time only for a short one night stay. I did the booking on one of the online travel agency platform and one hour later I did arrive. The check in was very...More
Response from SLJGM, General Manager at Shangri-La Hotel JakartaResponded 8 January 2018
Thank you for your continued patronage of our hotel.
It is great to welcome you back again and I am delighted to know that you had an excellent stay during your visit.
Your compliments of our hotel are truly appreciated and your insights...More