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The Sultan Hotel & Residence Jakarta

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The Sultan Hotel & Residence Jakarta
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621 Reviews from our TripAdvisor Community

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Showing 425: English reviews
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Weston, Florida
Reviewed 2 days ago NEW

We went to Jakarta for work for one week, we stayed in this hotel upon a recommendation from our colleagues there. What a great place, this is wonderful hotel, very clean, very comfortable and extremely nice. We liked the decoration, the amenities, the restaurants, the location, the prompt and polite service, we liked everything. We got a great deal through...

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Thank Francisco A
Jakarta, Indonesia
Reviewed 1 week ago via mobile

Staffs were friendly and the room was surprisingly well kept. The air conditioner blew like they were new. Baby cot were offered (free!). Completely satisfied with our stay. Cant wait for the newly revamped main tower!

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Helpful?
Thank Ucok_Tambunan
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Ucok, Thank you for sharing this excellent review of your stay at The Sultan Hotel & Residence Jakarta. We are very pleased to see that you had a memorable stay. In particular we are thrilled to learn that you found our level of service to have exceeded expectations and shall share your positive feedback with our staffs. It...

Bandung, Indonesia
Reviewed 1 week ago

We always have a pleasant night& a good sleep at the Sultan hotel. Just one thing about the bathroom, sometimes the tissue box did not get refill so hopefully next time there will be more consistently. The warm of the staff Ms. Nurul from FO was very helpful. Thank you& keep up the good work.

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Helpful?
Thank ardiwiranata27
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Bapak Ardi Wiranata, Many thanks for taking time to share your experience, following your recent stay at The Sultan Hotel & Residence. We are delighted to read that you had a pleasant stay with us. We appreciated for your feedback. With regards to the tissue box and measures have been taken to address this matter. Every member of the...

Jakarta, Indonesia
Reviewed 2 weeks ago

the most thing I like from this hotel is the smell of the lobby, feel relax, I like the gamelan performance, The room that I stay is spacious and clean. The warmest from the staff, make feel like home. I come to this hotel for event so I not enjoying the hotel facilities next time for sure...thank you The Sultan

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1Thank sdenny999
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Denny, We would like to thank you for sharing your kind words about your experience at The Sultan Hotel & Residence. We are delighted to learn that you have enjoyed the atmosphere here. Every member of the staff is trying to create a personal experience for our guests and it is truly rewarding to read that you felt...

Jakarta, Indonesia
Reviewed 2 weeks ago via mobile

I like the smell when entering the hotel, I like the specious room I stay in grand deluxe room, Vera Clear and tidy. I like the Warm from the staff, they are friendly the bellman who assist us Upon check in still know our name (is to bad we forget his name) For the breakfast is not bad but I...

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2Thank fenilove
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Ms. Feni, We would like to thank you for sharing your kind words about your experience. We are delighted to learn that you have enjoyed the unique atmosphere here. Yet, we were disappointed to read that you are not fully satisfied, and that you felt the pool location is too far. The pool is located within the hotel complex....

Bandung, Indonesia
Reviewed 2 weeks ago

stay for Weekend accompany my husband due to the event, the kiddo enjoys staying here since the area is huge, have a playground, jogging track so on Sunday morning I and my husband can have morning run while the kiddo enjoying the pool. It will be more fun for the kiddo if the hotel can provide the goose balloon or...

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Thank chryspangau
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Chrys, We would like to thank you for sharing your kind words about your experience. We are delighted to learn that you have enjoyed the playground and jogging track facilities. We were sorry that you felt the pool location is too far. The pool is located within the hotel complex. We will also take steps as per your...

Bali, Indonesia
Reviewed 2 weeks ago

this hotel used to be one of the famous hotels in Jakarta, but now people start to forget this hotel. why?? because there are no changes from this hotel, when I was child my parents always take me to stay in lagoon tower (new tower at that time) Now I come back from due to my office have an event...

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Thank Shalom99
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Guest, First of all, I would like to thank you for your comment and for sharing your experience following your recent stay at The Sultan Hotel & Residence Jakarta. Thank you for your advice about the hotel renovation and we will take notes for your concern in order to maintain our reputation Every member of the staff is trying...

Reviewed 2 weeks ago via mobile

The Sultan Hotel is one of the historical hotel in Jakarta. My first time stay in this hotel is many years ago with my parents at that time. Now I come back stay here with my family and we having a good time staying in here, I still can feel the same service from the staff and the atmosphere of...

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Thank Pieter Y
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Pieter, Many thanks for taking time to share your experience, following your recent stay at The Sultan Hotel & Residence. Thank you for your suggestion about the hotel renovation and we will take notes for your concern in order to maintain our reputation Every member of the staff is trying to create a personal experience for our guests...

Reviewed 2 weeks ago

hotel is not bad, spacious room, comfortable, clean , nice services and hospitality. swimming pool is too far, poor gym facilities. hotel is so old, furniture is oldy, too bad for 5 star hotel. i wont came back here

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Helpful?
Thank Zarra R
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Zarra, Many thanks for taking time to share your experience, following your recent stay at The Sultan Hotel & Residence! We have taken notes for your advice to improve our facilities so you would consider staying with us. We hope that we may have the opportunity of making amends for this lapse in service. Yours sincerely, General Manager...

Jakarta, Indonesia
Reviewed 3 weeks ago

what i love about this hotel is : perfect location, the green view is absolutely only this hotel have this such beautiful view, you can hear the sounds of birds singing in the morning from your room. hotel is still well maintance with a nice smell entering the lobby. nice services from the staff eventhought the hotel is old but...

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Thank shierlinalie
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Guest, We would like to thank you for sharing your kind words about your experience. We were very happy to hear that you appreciated the central location of The Sultan Hotel & Residence. Also, delighted to learn that you have enjoyed the unique atmosphere here. We sincerely hope that we may have the opportunity of making amends and improve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more   less 

Additional Information about The Sultan Hotel & Residence Jakarta

Address: Jl. Jendral Gatot Subroto, Jakarta 10270, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: £73 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
Reservation Options:
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Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta
Hotel Style:
#48 Spa Hotel in Jakarta
#69 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Sultan Hotel & Residence Jakarta staff and other travellers.
3 questions
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Questions? Get answers from The Sultan Hotel & Residence Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All of them”
  • Great view
  • Great view
  • Great view
  • Great view
  • Great view
 of 5 bubbles 986franciscoa, 22 Feb 2017 | Read review
“Staying at Lagoon tower”
 of 5 bubbles ardiwiranata27, 12 Feb 2017 | Read review
“you have to stay at lagoon tower you can see all Jakarta”
 of 5 bubbles sdenny999, 10 Feb 2017 | Read review
“Always stay in lagoon tower”
 of 5 bubbles Shalom99, 7 Feb 2017 | Read review
“high rise floor city view to scbd is excellent”
 of 5 bubbles shierlinalie, 2 Feb 2017 | Read review
5 of 5