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Grand Hyatt Jakarta

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#12 of 450 Hotels in Jakarta
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Hyatt Jakarta
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931 Reviews from our TripAdvisor Community

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Showing 796: English reviews
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Songapore
Reviewed 2 days ago NEW

I didn't like how the room smells when you come in. Most 5-star hotel rooms smells clean as you enter and for my experience it smelled like a damp laundry that wasn't washed properly. Maybe I was comparing it to Mandarin Hotel next door where service and rooms were of best quality.

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Thank Mary Anne Patri... M
Bali, Indonesia
Reviewed 3 days ago NEW

If you go to Jakarta for business purposes or apparently for shopping, this is the place you have to stay at. Perfect location in central, Plaza Indonesia just below your hotel as well as Grand Indonesia just across the road. It has all facilities for 5 star hotel such as plenty of restaurants, lounges, well equipped gym, rooftop swimming pool...

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Helpful?
Thank AdigunaKusuma
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you very much for taking time to share a review during your stay at Grand Hyatt Jakarta. We are delighted to read that you enjoy your stay here and you found that our location and facilities were satisfying. Thank you again for your feedback, and we look forward to welcoming you back to the hotel in the...

Jakarta, Indonesia
Reviewed 4 days ago NEW

well, i actually don't want to leave this hotel, the atmoshpere is so relaxing in the middle of a very crowd town. the japanese foods are so good, absolutely a luxury hotel that worth to stay! but one thing i don't like the most is the door-girl, they are not that friendly with me, maybe because i don't dress up...

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Helpful?
Thank aristosagita
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for sharing such a generous review about Grand Hyatt Jakarta on TripAdvisor. We highly appreciate your comments regarding the luxury atmosphere around the hotel and about our Japanese restaurant. Please accept our sincerest apology for the unfortunate attitude and performance on the part of our staff. Your remarks have been shared with our Front Office team...

Jakarta
Reviewed 5 days ago NEW

We were really enjoying our stay in Grand Hyatt Jakarta. The room was nice and large. The food is delicious. It was also integrated with Plaza Indonesia, so you don't have to go far for entertainment.

Review collected in partnership with Hyatt Hotels
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Thank lia245
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your review about Grand Hyatt Jakarta on TripAdvisor. We are delighted to hear that you enjoyed your stay at Grand Hyatt Jakarta. Your comments regarding our room, food and location were highly appreciated. We look forward to welcoming you back to Grand Hyatt Jakarta! Warm regards, The Grand Hyatt Jakarta Management Team

Washington, DC
Reviewed 6 days ago NEWvia mobile

The Grand Hyatt Jakarta is in a great location. It is connected to the Plaza Indonesia mall, which has a number of restaurants and shops. Also, across the road is the huge Grand Indonesia shopping and eating complex. For me, I didn't get the best sleep here. The bed was a little uncomfortable (maybe it was the pillows?). Also, I...

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Helpful?
Thank govt_traveler
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for taking the time to share your feedback about your stay at Grand Hyatt Jakarta. We highly appreciate your generous comments regarding our location and fitness centre that we provide in Club Olympus. We regret that you did not get the best rest while staying here because of the loud sound from outside of the hotel....

Singapore, Singapore
Reviewed 1 week ago

Stayed here many times, very good hotel, spacious rooms, excellent service, lots of good places to eat and next to the mall. Staff are always helpful and the breakfast buffet is great with many food choices on offer.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Matthewslee
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for staying with us and sharing a review about Grand Hyatt Jakarta on TripAdvisor. Your comments regarding our rooms, service, staffs and buffet were highly appreciated. We look forward to welcome you back again in the future. Warm regards, The Grand Hyatt Jakarta Management Team

Buffalo, New York
Reviewed 1 week ago via mobile

Central location minutes from Independence Monument. Hotel is a modern business-type high rise with an impressive lobby conveniently attached to an upscale shopping mall with many restaurants, grocery stores and upscale boutiques. No need to venture out to the street which is a big plus after dark and during hot, rainy days. Our club room on 20th floor was spacious...

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Helpful?
Thank Zodiac54
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your generous review about Grand Hyatt Jakarta. We highly appreciate your comments regarding our strategic location, guestroom, club lounge and our attentive staffs. It's truly what we strive for! Once again, thank you for your review. We look forward to welcome you back again in the future. Warm regards, The Grand Hyatt Jakarta Management Team

Washington DC, District of Columbia
Reviewed 1 week ago via mobile

My 7th time at this hotel and it never disappoints. The rooms are roomy and comfortable. There are plenty of restaurant options in the hotel and in the adjacent shopping mall. The service is outstanding 24 hours a day. The gym is the best hotel gym I have ever seen. And the pool is big enough for swimming laps.

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1Thank UE_DC64
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for staying with us again and sharing your review on Tripadvisor! We highly appreciate your comments regarding our rooms, restaurants, location, and facilities. It's truly what we strive for! Once again, thank you for your patronage! We are looking forward to welcoming you back at Grand Hyatt Jakarta. Warm regards, The Grand Hyatt Jakarta Management Team

Reviewed 1 week ago

The Grand Hyatt is a beautiful, large, modern hotel in central Jakarta. It is located 25 to 40 minutes from the airport depending on traffic. It features a very well trained and highly professional staff, wonderful restaurants and food, large spacious modern rooms, and good security. It is adjacent to the Grand Indonesia Mall. It is very easy to get...

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Helpful?
Thank lorraine6225
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your review about Grand Hyatt Jakarta on TripAdvisor! Your generous comments regarding our hotel, especially about hotel’s interior, location, restaurant, guestroom, facilities and security were highly appreciated and it's truly what we strive for. Thank you for your patronage! We are looking forward to welcoming you back at Grand Hyatt Jakarta. Warm regards, The Grand...

Singapore, Singapore
Reviewed 1 week ago

The service as always was prompt and polite. The staff have been most friendly and hospitable.The food was delicious and hotel lobby so beautiful. My appreciation for very wonderful stay I had in this hotel...mmuuaacchh! Thank you very much.

Review collected in partnership with Hyatt Hotels
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1Thank horlisr
Grand_Hyatt_Jakarta, Marketing Communications Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for your generous review about Grand Hyatt Jakarta on TripAdvisor. We are delighted to hear that you had a wonderful stay with us. Your comments regarding our service, staffs, food and interior were highly appreciated. Once again, thank you very much and we are looking forward to welcoming you back again soon. Warm regards, The Grand...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. ... more   less 

Additional Information about Grand Hyatt Jakarta

Address: Jl. M H Thamrin Kav 28-30, Jakarta 10230, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: £144 - £233 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hyatt Hotels Corporation, Expedia, Priceline and Agoda so you can book your Grand Hyatt Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#11 Spa Hotel in Jakarta
#12 Luxury Hotel in Jakarta
#12 Business Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Jakarta staff and other travellers.
5 questions
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Questions? Get answers from Grand Hyatt Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't ever to wear your so so clothes if you want to get a more friendly staff. *seriously”
 of 5 bubbles aristosagita, 22 Feb 2017 | Read review
“As for a room with garden view and avoid Sunday am noise.”
 of 5 bubbles 567rodrigoc, 3 Feb 2017 | Read review
“great room”
 of 5 bubbles jakaumbaran, 30 Jan 2017 | Read review
“High floor, facing the main street with the massive fountain”
 of 5 bubbles Notsofar, 21 Jan 2017 | Read review
“The rooms over looking the big roundabout provided a great city scape view”
  • City Scape view from room
 of 5 bubbles R413DJjiml, 4 Jan 2017 | Read review
5 of 5