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Pullman Jakarta Indonesia

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#15 of 450 Hotels in Jakarta
Certificate of Excellence
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1 room 2 adults 0 children
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Pullman Jakarta Indonesia
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1,356 Reviews from our TripAdvisor Community

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Showing 1,060: English reviews
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Reviewed yesterday NEWvia mobile

Stayed at this hotel for 3nights. I was upgraded to a premier superior room which was only slightly larger than the standard. Windows were full of condensation so couldn't see much. I would ask for a room at the rear next time as the road is noisy all the time. The only bad part was that the shower and bath...

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Helpful?
Thank Marcashton
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Marcashton, Firstly thank you for taking the time to share this review. All of the Premium Superior rooms are facing the main street. Unfortunately, Jakarta is entering its peak of the rainy season with high humidity that causes the condensation. Appreciate your feedback and we have taken immediate measures to improve. Hope to welcome you again soon. Best regards,...

Singapore, Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 20 December 2016

Great service from the beginning, friendly staffs, and most importantly understood me as customer and very accommodative. I wrote my preference for a reason, so the hotels would accommodate it the best they could. I understand sometimes they couldn't do it for one or more reason and that's OK as long as they communicate it. Pullman Thamrin Jakarta staff who...

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Helpful?
1Thank ferwijaya
About Hotel's Favourite Review
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear ferdianwijaya, We are really thankful when a valued guest takes the time to write a comprehensive review which will help future travellers to get a picture of our offers. I will share with my teams that you specially loved the services demonstrated by our Front Office team. Your description of our room, including its amenities is high commendation and...

Singapore, Singapore
Reviewed 3 days ago NEW

Having stayed in a number of Pullman hotels, Pullman-Jakarta definitely does not disappoint. In fact, it was better than expected. Right from the lobby to the room, the hotel was tastefully decorated. The staffs were friendly and helpful, especially those in the buffet-breakfast who made me ginger-coffee in a takeaway cup as I had to rush for a meeting. The...

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Helpful?
Thank PeiLui
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear PeiLui, It is good to know that you reviewed our hotel with positive comments for your favourite chocolate, room and the gym. Make us happy too that you feel delighted in the wide range breakfast, especially for the service you received from one of our associates who provide you with the take away local coffee. I hope to welcome...

Singapore
Reviewed 3 days ago NEW

What I loved: - Location, location, location. Close to business district, malls (shopping, restaurants), clubs / bars - One of the best and most varied breakfast buffets I have seen. And the Sana Sini restaurant starts the breakfast at 5:30am, for early risers - Staff were quite efficient and friendly - The hotel accommodated our request for early check-in and...

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Helpful?
Thank nilanshuk
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear nilanshuk, You join other readers who have mentioned and enjoyed our location which is easily accessed from strategic business and entertainment centers. We appreciate your comment on the breakfast experience, and happy that you value its early opening hour. Should travels bring you and your partner back to Jakarta, we hope you would try out the more spacious Deluxe...

Singapore, Singapore
Reviewed 3 days ago NEW

You guys did great, everything from our arrival to our departure was perfect. We usually visit Shang properties, and this time the change we made was great. Your service Sari at the front desk and everyone at the breakfast was fantastic. Even the barrister did his best to make a perfect cappuccino with perfect designs. Thank you for a wonderful...

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Helpful?
Thank deenu33
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear deenu33, It sure sounds like you had the perfect stay with us so thank you for taking the time to share this review. Glad to hear that the team at front desk and Sana Sini offered impeccable service throughout your stay. This review has been shared with Sari our Welcomer and the whole team who appreciate such kind comments....

United States
Reviewed 5 days ago NEW

I will rate this hotel Good! Hotel location centrally located and next to mall. Breakfast buffet is AMAZING! Not so good: 1. the room and bathroom are small. 2. not generous / flexible. I booked it through travel aggregator site and booked with breakfast inclusive. but by mistake instead of 2 person i booked with one person. (my fault) If...

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Helpful?
Thank Indranil D
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Indranil D, Firstly, thank you for giving us the good comments on our breakfast spread. I hope you agree in your rating of our room size for our Superior Rooms that it is still the best price for value in the best location in Central Jakarta. Some rooms rates are same for 1 or 2 travelers, some tailored packages...

Frankfurt, Germany
Reviewed 1 week ago NEW

Im an accor gold member holder. I've got upgraded into the next room category but i didnt satisfy with it, then i must wait about 2 Hours until i get other room. After that it was all perfect! Hotel staffs are all very kind, they great us always with smile and very helpful. The Restaurant Sana Sini provide great food,...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Salma S
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Salma S, Thank you for your loyalty! Your comments on the level of service and the food quality at Sana Sini Restaurant are well received and have been shared with the team. In regards to your check-in experience, your upgraded room had been ready immediately during check in. However since you requested for a different view, we accommodated this...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

I must say, Pullman Jakarta Thamrin has always welcome me as a VVIP at the hotel. I have to compliment the excellent services provided by the staff at SanaSini restaurant, Ms. Marlina. She have made my dining experience at SanaSini restaurant a memorable one and I would definetly return back to Pullman Jakarta Thamrin. Also, great customer services at the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank CalChoong
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear CalChoong, It is nice to hear from you again. We believe our guests are all VIPs and we are glad that you had an excellent stay. In particular the service demonstrated by Marlina and Angel which made your stay even more memorable. Your kind comment has put a smile on them and will certainly motivate them to keep up...

Singapore, null, Singapore
Reviewed 1 week ago

Check-in - the lobby was very beautiful, the check in counters were quite unique. Check-in was also quite fast. You should take note that there are 2 wings and to check with them which elevator to take. I was pointed to the wrong side by their service staff in the lobby. Room - modern looking but small. it will be...

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Helpful?
1Thank Sjh_7781
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Sjh_7781, Thank you for letting us know that you enjoyed the arrival experience at the hotel, other services like the wifi speed and the success of your roadshow event at the hotel. I’m also happy to hear that you and your colleagues enjoyed the breakfast at Sana Sini. Our restaurant offers a culinary journey from Indonesian, Chinese, Japanese and...

Seoul, South Korea
Reviewed 1 week ago

Overall, I was very satisfied with the kind and nice service of the staff. From the lobby, all the staff was very friendly and smiley. Everything was also good in the room except the carpet. I am allergic to dust a little. A little means usually I don't feel uncomfortable at the most of the hotel room carpet. But, this...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jihakl
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear jihakl, We are appreciating the overall positive review of your recent stay with us. Firstly, glad to hear that the service level satisfied you and that you had an enjoyable stay. Secondly, I sincerely apologize for the shortcoming experience in regards with your allergy condition where the carpet in the room may have been the source of the problem....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in the very center of Jakarta's business and leisure district. Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. This five star hotel offers 427 upscale business and leisure accomodationswith an elegant and warm athmosphere. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more   less 

Additional Information about Pullman Jakarta Indonesia

Address: Jl. MH Thamrin 59, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: £84 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Jakarta Indonesia 5*
Number of rooms: 427
Reservation Options:
TripAdvisor is proud to partner with Agoda, ACCOR, Expedia and Travelocity so you can book your Pullman Jakarta Indonesia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#8 Romantic Hotel in Jakarta
#10 Family Hotel in Jakarta
#13 Business Hotel in Jakarta
#14 Spa Hotel in Jakarta
#15 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Jakarta Indonesia staff and other travellers.
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Questions? Get answers from Pullman Jakarta Indonesia staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor will ensure you get an open view - especially if your room faces away from the main street.”
 of 5 bubbles nilanshuk, 20 Feb 2017 | Read review
“Pick the new wing it's quiet and new”
 of 5 bubbles deenu33, 20 Feb 2017 | Read review
“Rooms on pool side do not have traffic noise.”
 of 5 bubbles Q5475MHbills, 17 Jan 2017 | Read review
“Try and get a room away from roads as the windows are not sound proof.”
 of 5 bubbles Alghawas, 11 Jan 2017 | Read review
“accessible to all other services”
 of 5 bubbles elixirarch, 25 Dec 2016 | Read review
5 of 5