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Somerset Grand Citra

Traveller (131)
Room & Suite (47)
Traveller (131)
Room & Suite (47)
Pool & Beach (8)
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About
  • Excellent20%
  • Very good32%
  • Average21%
  • Poor15%
  • Terrible12%
Somerset Grand Citra is located in Central Business District and conveniently close to the Convention Center, Embassies, Shopping Centres, and a wide variety of dining and entertainment. Ideal corporate housing for business travel, project assignment and relocation. A welcome and refreshing alternative to the hotel, Somerset Grand Citra offers the opportunity to enjoy the dynamic city life while living in the spacious comfort of a private residential apartment.
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Property amenities
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Spa
Airport Transportation
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Room features
Kitchenette
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS
Location
Full view
Reviews (178)
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Time of year
LanguageEnglish
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All reviews washing machine lotte mall living room main bedroom raffles hotel big mall basic needs the ground floor the breakfast area min walk strategic location swimming pool breakfast spread business trip itc security gym
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1 - 5 of 150 reviews
Reviewed 1 week ago via mobile

문제있는점은 바로바로 고쳐주어서 좋았습니다 그리고 청소도 깔끔하게 해줍니다 직원들이 가족처럼 친절하게 대해줍니다 very convenient location and housekeeping service Thanks for comfortable service Especially, I am very satisfied with the cleaning service Thanks to revin. he's housekeeper on the 21st floor Thank you for always keep...More

Thank CholeJ1
Response from ErviraS1, Manager at Somerset Grand CitraResponded 1 week ago

Dear CholeJ1, Greetings from Somerset Grand Citra, Thank you for you review, your feedback is really valued to us. Your kind words will be share with Revin and other staff member. The feedback will give us more motivation to serve better and improved their skill....More

Reviewed 21 September 2018

one of the best service apartments in the Jakarta City and just bad thing in the city is jam traffic it takes an hour to travel 3 km but hotel is nice and there are thing to see also in out side of country .More

Thank Alahakoon S
Response from ErviraS1, Manajer Umum at Somerset Grand CitraResponded 22 September 2018

Dear Alahaoon S, Thank you for taking the time to share your stay experience at Somerset Grand Citra I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. My colleagues have fond memories of...More

Reviewed 19 September 2018 via mobile

Checked in last night, went upstairs to the room - realised it was the wrong room (I booked the new room and was given an old room) I then went downstairs and asked why. Why is it I wasn't even informed that the new room...More

Thank noraatan
Response from ErviraS1, Manajer Umum at Somerset Grand CitraResponded 20 September 2018

Dear Mr Aarontwc, Thank you for taking the time to provide us with your feedback on 20 September 2018 . I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this...More

Reviewed 17 September 2018

We stayed here after reading good review of them and due to their location. Plus they are Ascott chain (we love Ascott). But my oh my, this one is way beyond our expectation. The booking is under my partner's name but I did the check-in...More

Thank novangely
Response from ErviraS1, Pemilik at Somerset Grand CitraResponded 18 September 2018

dear Ms Novangely. First of all please accept our apology for what happen during your stay with us, Thank you for taking the time to provide us with your feedback on 18 September 2018. I am truly sorry to hear about your unpleasant experience. While...More

Reviewed 29 August 2018

The reservation team misplaced my order therefore when me and my other guest about to check in they said the room is fully booked and we have to argue that we have made a reservation on the day we arrived which is 16th August 2018....More

Review collected in partnership with this hotel
Thank MME88
Response from Ervira S, Manajer Umum at Somerset Grand CitraResponded 30 August 2018

Dear Ms Jessica Chandra, It was a great pleasure having you stay at Somerset Grand Citra. Thank you for sharing your feedback about your stay experience with us on 30 August 2018. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness...More

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Questions & Answers
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Bhartendra R
26 April 2018|
Answer
Response from ErviraS1 | Property representative |
Dear Mr Bhartendra, Thank you for your interest to Somerset Grand Citra, we have 3 bedroom apartment with the bed configuration, 1 King size, 1 Queen Size and 1 Super single size bed. The coffee maker will be provided... More
0
Votes
Room Tips
"The room is very clean and very safe"
aman2702
11 Jul 2018
Read review
"Need to groom the furniture."
kusmadi
27 Dec 2017
Read review
"Higher floors would be better"
whcheah99
9 Dec 2017
Read review
"dont take room facing the road as nise of traffic will reach you room."
ab500
5 Dec 2017
Read review
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PRICE RANGE
US$76 - US$129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
somerset grand citra hotel jakartasomerset grand citra jakarta
LOCATION
IndonesiaJavaJakarta
NUMBER OF ROOMS
163
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