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Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,832 Reviews from our TripAdvisor Community

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Showing 1,584: English reviews
Reviewed yesterday NEW

This hotel is great for family vacation. Upon checking in, we were offered free wifi as we had booked online with resort world directly. We were also given free passes to take the monorail between Sentosa and Vivo. Service staff is friendly right at the point when they received us at the entrance. Of course,we would be happier if they...

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Helpful?
Thank Tan T
Singapore, Singapore
Reviewed 2 days ago NEW

On 7 Dec 2016, my sons were playing their little copter toy and one of the copters got stuck somewhere in the ceiling. We approached Mr. Jega for assistance but he was very busy then. After a short wait, when he finally find some time, he immediately went to hep my sons retrieve the toy from it's stuck position. The...

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Helpful?
Thank i018841
Reviewed 2 days ago NEWvia mobile

Stayed here with my family. Wasn't happy, the service is bad, had to line up just to check in, staff aren't friendly at all, difficult to find taxi, room is bad, tv remote was broken, the key sensors at the door doesn't work, wifi is not free, kids playground also not free, breakfast was bad and not much options, etc....

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Helpful?
Thank Malvin L
Albion Park, New South Wales, Australia
Reviewed 4 days ago NEWvia mobile

My 19yo niece and I stayed here for 2 nights to be close to all of the fun that Sentosa has to offer and we weren't disappointed. Great staff, attentiveness to the room and located amongst all the fun of the island. The only irritant was the lack of sun lounges beside the pool - nowhere near as many as...

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Helpful?
Thank Suziree
Greater London, United Kingdom
Reviewed 5 days ago NEW

Stayed here with mum and dad during our short visit to Sentosa, the amount of time wasting on the reception just to check in is absolutely frustrating, i like the room and the swimming pool, if the front desk service can improve yes i will definitely return again in future

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Thank ott e
Reviewed 5 days ago NEWvia mobile

I booked a staycation on 26th October 2016 for my wife's birthday celebration. We went there with quite a high expectation but end day, the service was very moderate. Definitely not worth the money spent. Hotel staffs were just fulfilling their own job scope, forgetting that it will be good to go extra mile for their guests. It was quite...

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Helpful?
Thank Shanelee86
Singapore
Reviewed 1 week ago NEWvia mobile

We were pleasantly delighted when we were upgraded to a beautiful room with sweeping views of the swimming pool. It is located on the top floor with expansive ceiling too. And that's not all. The hotel provided complimentary cake and fruit basket too to celebrate. Thank you so much for this fantastic staycation.

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Helpful?
Thank Bellona08
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Bellona08 Thank you for sharing the amazing experience you and your better half had at Hard Rock Hotel during your stay with us. At the Hard Rock Hotel, we endeavor to deliver the Rock Star experience to our guest and we seek to do our utmost to “Create An Authentic Experience That Rock” for each of our guest. Your...

Singapore, Singapore
Reviewed 1 week ago NEWvia mobile

Stayed here for a family staycation. Check in is smooth. Front desk Shah was very helpful with all my query regarding bed type, wifi and etc. Our deluxe room is pool facing. Not all room have walk out balcony. Swimming pool is perfect for kids. Partial area have sands to play with, jacuzzi and pool bars. I find that the...

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Helpful?
Thank DinRevenge78
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear DinRevenge78 It is truly lovely to read about your experience at Hard Rock Hotel at Resorts World Sentosa. I am especially thrilled to know that your stay with us was wonderful, especially through the hospitality of our team member Shah; I have shared your comments to him and the team. We are thrilled to hear you enjoyed the accommodations...

Singapore, Singapore
Reviewed 1 week ago via mobile

List of things which happened Staying for the night in Hard Rock Room 556 today 1 Dec 2016 1) Checked in at 330pm but had to wait again for room to be ready (????) initial time to check in was at 2pm 2) room was NOT in good condition - water dripping on the wall!!! See pic. 3) 2 used...

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Helpful?
Thank falskfelle
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear falskfelle Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. I have sent you a private message and would like to discuss your unpleasant experience with us and at the same time address these issues with the sections and individuals concerned. We will continue...

Chandler, Arizona
Reviewed 1 week ago

Traveled for my boy's birthday, there is complimentary birthday cake and bowl of fruits upon check in. Room is spacious with spectacular view. Room design is minimal but classy. Shower and toilet are separated, which is a plus for family travel together. Pool area is great, but it can be crowded in the weekend. One thing which disappoint us is...

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Helpful?
Thank Jac L
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Jac L It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. It is our ultimate aim to amplify your message to the world who appreciates our facilities and service levels. We will absolutely share your comments with our team and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 

Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Price Range: £159 - £500 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Number of rooms: 364
Reservation Options:
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travellers have asked, with answers from Resorts World Sentosa - Hard Rock Hotel Singapore staff and other travellers.
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Questions? Get answers from Resorts World Sentosa - Hard Rock Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are large and comfortable. Concierge staff are super friendly and supportive. Just need to ask and they always help!”
 of 5 bubbles i018841, 7 Dec 2016 | Read review
“6th floor room view is spectacular”
 of 5 bubbles 366jacl, 29 Nov 2016 | Read review
“Don't come with too high hopes...no point paying extra for a deluxe pool view room”
 of 5 bubbles bastianf2013, 23 Nov 2016 | Read review
“Choose the rooms on the pool side”
 of 5 bubbles fdonea, 16 Nov 2016 | Read review
“Ask for pool view”
 of 5 bubbles avrilltann, 13 Nov 2016 | Read review
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