Ji Hotel Orchard Singapore
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Ji Hotel Orchard Singapore

Traveller (98)
Deluxe Room
Room & Suite (29)
Facade
View from Room (3)

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About

4.0
#210 of 344 hotels in Singapore
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
4.3 of 5 bubbles
Value
The midscale hotel is located right next to the Orchard Road shopping belt and a short 3 minutes’ walk away from Dhoby Ghuat MRT interchange station. Offering 81 well-appointed guestrooms, it is the perfect hotel for your next business travel.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Complimentary tea
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Self-serve laundry
Wifi
Non-smoking hotel
First aid kit
Umbrella
Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Seating area
Electric kettle
Cable / satellite TV
Walk-in shower
Sofa
Telephone
Bottled water
Clothes rack
Private bathrooms
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Charming
City View
Languages Spoken
English, Chinese

Location

11 Penang Lane, Singapore 238485 Singapore
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Changi Airport
10.9 mi
See all flights
Seletar Airport
38Reviews6Q+A12Room tips

Reviews
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Detailed Reviews
Hotels And Photos wrote a review Oct 2020
Singapore, Singapore89 contributions93 helpful votes
3.0 of 5 bubbles
For no explicable reason other than sheer curiosity we shelled out over a hundred bucks to spend an evening at this seemingly stoic boutique inn. Checking in felt transactional but was efficient; moments later we found ourselves traipsing down ghostly, sterile corridors..... room no. 87XX where art thou?

Eventually set foot inside a half-grey, half-wood cubbyhole that spanned just two
jail cells, still it managed to accommodate bed, couch, desk, bathroom and then some. Cramped yet not cluttered, Marie Kondo would surely approve. Spanking clean all around, sensible ambient lighting, ultra soft duvets plus hot tea on the go made us more accepting of our temporary "incarceration".

Slumbered the drizzly night away, regaining consciousness only near high noon the
next day. After grabbing a PTA shower each we promptly surrendered them
keycards and walked outta there, spring in our steps.
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Date of stay: December 2019
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services Manager, Guest Services / Front Office at Ji Hotel Orchard Singapore
Responded 2 Jun 2021
Dear Hotelsandphotos Thank you for your kind feedback and I am glad you did enjoy our in room amenities and the comfort. We are always constantly seeking ways to improve and to enhance our products to maximize guest comfort. It was a pleasure having you with us and we look forward to welcoming you again in the near future. Guest Services Team@ Ji Hotel
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eunice Wong wrote a review Dec 2021
Singapore, Singapore98 contributions53 helpful votes
4.0 of 5 bubbles
Ji Hotel staycation exceeded my expectations. The recent reviews about this hotel made me lower my expectations by a lot. Instead, I was met with friendly and helpful staff, and a great and clean room.
We stayed 2 night in the superior room, and we didn't regret booking our staycation here.
The only down side was that check-in took a little longer, and due to the small lobby, people behind us had to queue out of the entrance. I could tell that the staff were already trying their best to speed up the process. Do take note that if you leave rubbish outside of your door hoping that house keeping staff will pick them up quickly, it won't be. Our rubbish was left overnight until housekeeping started their rounds in the morning.
We met with really great front office staff who helped my partner tap open the lobby door twice when he went down to collect food. They only gave 1 key card which had to be left in the room for electricity to run.
Honestly loving the vibes of the hotel, as the place have a woody interior and is quite specious for a $100/night room. There were enough amenities like bedroom slippers, toothbrush and paste, basic soap, water kettle, and they even gave 2 cans of complimentary drinks for our stay.
Location was superb! Very near Dhoby Ghaut MRT and Plaza Sing. There were also a lot of food choices at UBS building (which is only a few steps away).
Hopefully the hotel and team will be able to do well with the upkeep of the hotel, and I look forward to go back there again.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Limited parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khaw Han Chung wrote a review Jun 2021
Singapore, Singapore163 contributions47 helpful votes
4.0 of 5 bubbles
Being the first international venture of their hotel brand outside China, I must say it was glad that they would choose Singapore; right within the Orchard Road business district.

I guess they mainly catered to the tourists from China as the digital advertisement panel beside the reception are in Chinese language,

Since the pandemic couldn’t attract any tourists, I think this is the best time for the locals like us to enjoy their hospitality.

They only have 2 types of room but I must say they are big enough for 2 people to stay in. Don’t forget to mention the minimalist style in its woody interior, and also the super big smart TV screen.

Interestingly they have a tea pot perfectly for you to enjoy some tea while staying, which is rare to find in most hotels here.

Although there’s small refrigerator but sadly without a safe for you to store your important belongings. There’s tables for you to work plus lots of electrical cables.

Something to take note would be the transparent panel that you could look into the toilet and shower room clearly from outside. So it could be awkward moment for some people.
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services Manager, Guest Services / Front Office at Ji Hotel Orchard Singapore
Responded 6 Jun 2021
Dear Han Chung K Greetings from Ji Hotel Orchard! Thank you for leaving us a review as well as your kind feedback. We will definitely look into all matters mentioned by you and will constantly seek new ways to elevate our guest experience. Nevertheless, I am glad to hear that you enjoyed our in room amenities especially our 65inch TV equipped in all our rooms. It was a pleasure having you with us and we look forward to welcoming you back in the near future. Guest Services Team@ Ji Hotel
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Mango_Field wrote a review Oct 2021
Singapore, Singapore220 contributions133 helpful votes
+1
3.0 of 5 bubbles
This is a "forced" staycation as we had to use the ReDiscover vouchers.

To be honest, I didnt expect much but I do my research on hotels that is close to the $100 range as my main motive is to use finish the vouchers.

To be honest, the hotel room is not bad for the price paid, however let me list out the bad before listing out the good.

The Bad:
1) Hotel front desk is not very responsive, I ring up the front desk from my room; 4 times, each time for a good 1 minutes plus and no one pick up. I had to call the hotel main line using my mobile phone and magically, the front desk pick up within just 5 seconds.

On one occasion, after speaking on the phone on my request, the front desk just hang up the call without saying a courtesy good bye or acknowledgement.

2) The house keeper is not very fast in her work, requested for a shower gel and it took her 25mins to get me the item.

3) There are tiny ants crawling on the table in my room, I had to be pest buster for the night occasionally.

4) No bedroom slippers

5) The fabric headboard of the bed smells

6) The window is not very soundproof, my room is located right above the main entrance of the hotel and lower level, I can hear people talking right below, and these people are usually the smokers.

7) People can just smoke right next to the entrance of the hotel door, and I witness even the hotel staffs are doing it

8) Gym is closed due to Covid situation

9) In the evening time, you are on your own for house keeping, the staffs all went back home

10) No in house parking, had to park opposite

The Good
1) Big TV, 65 inch with alot of Cable TV Channels

2) Japanese Zen feel to the shower

3) Very good toilet amenities

4) The quality of the furnishing is really above average.

Overall, I would still wana come and stay at this hotel due to factors such as price and proximity location to Orchard.
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Date of stay: October 2021
4.0 of 5 bubblesValue
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sean Ang wrote a review Jun 2021
Singapore, Singapore4 contributions
5.0 of 5 bubbles
The hotel was very clean, cozy, & affordable. It surpassed my expectation especially when I saw the price of the Hotel. Checked into the hotel on 26/05/21 for a short getaway. Located a few minutes walk to Plaza Singapura which makes it easy convenient for Food & Leisure. Extremely value for money due to its location & the amenities provided by the hotel were not lacking at all.

Checking into the Hotel was quick & simple, assisted by Ms Jie Lin who was very friendly and professional, especially when I had some enquiries on the shortest way to Somerset for a short evening walk. Thank you to all the staff for being friendly & professional, will definitely be staying here again.
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Date of stay: May 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services Manager, Guest Services / Front Office at Ji Hotel Orchard Singapore
Responded 20 Jun 2021
Dear Mr Ang Greetings from Ji Hotel Orchard! Thank you for your review and a special shoutout to compliment our guest service team member. We are glad that you have enjoyed our hospitality and our in room amenities especially our 65inch TV equipped in all our rooms. Here at JI hotel Orchard, guest satisfaction and experience is paramount to everybody and is always seeking ways to elevate it. It was our pleasure having you with us and we look forward to welcoming you back soon in the near future.
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Roslyn v wrote a review Feb 2020
Gold Coast, Australia143 contributions102 helpful votes
4.0 of 5 bubbles
Hotel in a great location, couple minutes walk to Singapura Plaza, Orchard Road and Dhoby Ghaut MRT station. Bed was comfortable but one side pushed hard against the wall making it difficult to get in and out as have to go over the end but that's a small complaint. The TV was HUGE, like a cinema experience but signal did dropout frequently, annoying. The staff were friendly and helpful with anything we asked of them, 2 new water bottles each day. The hotel seems quite new and the rainwater head shower was hot, there was no bath in our room. There is also a laundry which we did not use. We enjoyed our stay and would stay again.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tommy Liew, General Manager at Ji Hotel Orchard Singapore
Responded 31 May 2021
Dear Eoslynv33 Greetings from Ji Hotel Orchard! Thank you for your kind review. I have taken note on the bed positioning and will discuss it with my operation team on ways for improvement nevertheless I am glad you have enjoyed our in room amenities especially our 65inch TV equipped in all our rooms. It was a pleasure having you with us and we are looking forward to welcoming you soon in the near future. Guest Services Team @ Ji Hotel Orchard
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Cecilia C wrote a review Feb 2021
Singapore, Singapore18 contributions6 helpful votes
5.0 of 5 bubbles
It is just a stone's throw from Dhoby Ghaut MRT, which makes it easy for food and shopping choices. The rooms are as shown in the picture. As there was no link to the MRT, they have provided 1 umbrella in the room for sunny and rainy days. The room has good sound proofing, that we slept like a baby throughout the night. Despite being a bit small, the design was well thought of that you don't find it cramp and easily navigated throughout the room with your partner. The TV really scored and impressed my friends when I showed them the video I took. The in-room amenities are enough to make your stay very comfortable. I want to specially commend Joanna and Darren for making my family staycation possible and a memorable one. They did their best and reacted very fast to my request. I can only say, Ascott is so fortunate to have them, I am very sure anyone who have stayed with them will be a repeat customer in future.
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Date of stay: February 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tommy Liew, General Manager at Ji Hotel Orchard Singapore
Responded 31 May 2021
Dear Cecilia C Greetings from Ji Hotel Orchard! Thank you for your kind review as well as a special shoutout to Darren and Joanna. I am glad that you enjoyed our in room amenities especially our 65inch tv that is equipped in all our rooms. Here at Ji Hotel service excellence and guest satisfaction is paramount to everyone of us. Thank you and we hope to serve you again in the near future! Best Regards Guest Services Team @ Ji Hotel Orchard
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Phil M wrote a review Mar 2023
26 contributions14 helpful votes
4.0 of 5 bubbles
It has a great location for the tourist and is clean and modern. The staff were friendly and helpful, also being there 24 hours. But there is something eccentric about the place. It starts when you find the two lifts operate independently so do you press both buttons or choose the closer lift? Then, you find all room numbers begin with an unnecessary 8 and the next digit gives you no guide to the floor number. Why would you do that? The room is welcoming and you only find a problem when you unpack. There is a place to hang clothes but no drawers or shelving or surface even, anywhere at all for other storage. This is not a result of lack of space but of the eccentric room layout, room style seemingly more important than utility. There was a small settee in a place where no one would want to sit, so you end up laying your clothes out there and using a ledge under the TV for small items. The washing and toilet areas are very smart and well appointed but some will be put off by the smoked glass walls that provide limited privacy - although there is a dividing wall that limits the exposure from the bedroom area. But great if you only have an overnight stay and can nip across to the Plaza for something to eat, then just want a great shower and lie on the bed to watch the very large TV.
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Date of stay: March 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Rooms do appear to vary?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lenhon Teoh, Guest Services / Front Office at Ji Hotel Orchard Singapore
Responded 6 Dec 2023
Dear Phil M, I hope this message finds you well. I want to express our gratitude for taking the time to share your detailed feedback about your recent stay at Ji Hotel Orchard Singapore. We are pleased to hear that you found our hotel's location convenient for tourists and appreciated the cleanliness and modern atmosphere. It's heartening to know that our staff's friendliness and 24-hour availability contributed to a positive experience for you. Your observations about the unique aspects of our hotel, such as the independent lifts and the room numbering system, are valuable insights. We appreciate your feedback on the room layout and style, and we will certainly take your comments into consideration as we continually strive to improve our guest experience. I apologize for any inconvenience caused by the lack of storage options in the room. Your comments about the eccentricities in the room design will be shared with our team as we explore ways to enhance both style and utility. Thank you for highlighting the smart and well-appointed washing and toilet areas, as well as providing insights into privacy considerations. Your feedback is instrumental in helping us make adjustments where needed. We look forward to the opportunity to welcome you back to Ji Hotel Orchard Singapore and provide an even more enjoyable stay. If there are any specific details you'd like to discuss further or if you have additional suggestions, please feel free to reach out. Warm regards, Len Front Office Assistance Manager Ji Hotel Orchard Singapore
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xxEliciaxx wrote a review Jun 2021
Singapore, Singapore21 contributions33 helpful votes
4.0 of 5 bubbles
Enjoyable stay at the hotel as the TV is huge. The room is of decent size and good for staycation. Spent the day watching TV as dining out is not allowed. Our room doesn't have a sofa/table so do request for one if you need the sofa/table to do work. Our room comes with a low long bench/table and we sat on the floor to eat.
+ve: Convenient and just 5 mins away from MRT. Big TV and able to do mirroring. Comfortable bed. Wifi is good as well.

-ve: Check in time at 3pm and check out at 11am. No hand towels. The hair dryer in our room is not working and when we called the front desk, they told us that all the rooms are occupied (full occupancy) and they have no spare hair dryer. Had to sleep with half dry hair. Soundproofing is not as good - could hear the footsteps and closing of doors along the corridor.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services Manager, Guest Services / Front Office at Ji Hotel Orchard Singapore
Responded 20 Jun 2021
Dear xxEliciaxx Greetings from Ji Hotel Orchard Singapore! Thank you for your kind review and your feedback. Your feedback is valuable for us to constantly improve on our guest experience and satisfaction. I do apologize on the few mentioned mishaps that have affected the overall experience and I have personally look into every matter personally to ensure similar occurrence do not happen again. Please feel free to contact me directly at tommy.liew@the-ascott.com should you make a return stay with us and I will personally ensure a better stay. It was a pleasure having you with us and we are looking forward for another opportunity to serve you better soon in the near future. Guest Services Team@ Ji Hotel Orchard
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Daydream716213 wrote a review Dec 2021
Jakarta, Indonesia1 contribution
4.0 of 5 bubbles
This budget hotel is quite covenient in terms of location, and cleanliness. The amenities is quite complete. We can do our own laundry and warm our food at the public facility down at the second floor.
Since it doesn’t include breakfast, we need to find our own breakfast in the office area next to the hotel, since it has only one small restaurant at the hotel.
Some of the staffs are friendly but the others needs improvement in terms of hospitality. When I asked once to get more bottles of water, one of the staffs answered curtly that they were only provide us with 2 bottles of water per day.
If you decided to choose this hotel, don’t expect more in terms of friendly hospitality.
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Date of stay: December 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
2.0 of 5 bubblesService
Room Tip: Asked for a room which a bit far from the elevator to avoid noisy neigbour. It’s not a sound...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Francis
2 contributions
Disclaimer: I am sharing my personal experience which should not be regarded as a generalisation. My wife and I arrived at the hotel 4 hours before check in. We were surprised that we could book in if we wish to as there were empty rooms available. However, the rooms did not have the furniture we needed for our stay. The team leader Tommy Liew assured us that we would be notified once our requested room became available. So we went shopping nearby. Within 1.5 hours, we received notification that we could check in! And our request for a late check out was also granted one day prior. These are among the many reasons we are impressed by the personalised service provided by Tommy and his team at Ji Hotel. However, I believe patrons must understand that while they try their best, the hotel cannot always grant requests when it is not within their means to do so.
Answer from Faiz and Wani
Singapore, Singapore104 contributions56 helpful votes
For the hotel, it has its own parking facility available complimentary for its own guests. If you are asking for hotel rates, you may find it online. If you are asking for parking rates, they have an app for parking which will be able to provide more details on the parking rates.
537keitha wrote a tip Feb 2024
Harwell, United Kingdom17 contributions1 helpful vote
4.0 of 5 bubbles
"Couldn't find convenient place for breakfast nearby"
Read full review
Fash Traveller wrote a tip Nov 2023
Singapore, Singapore250 contributions55 helpful votes
4.0 of 5 bubbles
"No in room safe deposit box hence carry your valuables at all times"
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Stella E wrote a tip Jun 2023
20 contributions2 helpful votes
4.0 of 5 bubbles
"If you have 2 big suitcase, i think cannot open both at the same time."
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KParmar wrote a tip May 2023
London, United Kingdom42 contributions39 helpful votes
2.0 of 5 bubbles
"Degree Celsius coffee shop just around the corner has amazing coffee"
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Phil M wrote a tip Mar 2023
26 contributions14 helpful votes
4.0 of 5 bubbles
"Rooms do appear to vary?"
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Not the right property for you?
There are more places to choose from in the Singapore area.
PRICE RANGE
£92 - £131 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeDhoby Ghaut / Museum / Colonial District/Civic District / Central Area/City Area
NUMBER OF ROOMS
81
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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JI HOTEL ORCHARD SINGAPORE - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Ji Hotel Orchard Singapore
Which popular attractions are close to Ji Hotel Orchard Singapore?
Nearby attractions include Battlebox (0.2 miles), Plaza Singapura (0.2 miles), and Spiffy Dapper (0.3 miles).
What are some of the property amenities at Ji Hotel Orchard Singapore?
Some of the more popular amenities offered include free wifi, a fitness centre, and self serve laundry.
Which room amenities are available at Ji Hotel Orchard Singapore?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Ji Hotel Orchard Singapore?
Guests can enjoy complimentary tea during their stay.
What are some restaurants close to Ji Hotel Orchard Singapore?
Conveniently located restaurants include Takagi Ramen - DHOBY GHAUT EXCHANGE, Spices Cafe (Concorde Hotel), and Arteastiq Bistro & Bar.
Are there opportunities to exercise at Ji Hotel Orchard Singapore?
Yes, guests have access to a fitness centre during their stay.
Is Ji Hotel Orchard Singapore located near the city centre?
Yes, it is 0.9 miles away from the centre of Singapore.
Which languages are spoken by the staff at Ji Hotel Orchard Singapore?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Ji Hotel Orchard Singapore?
Many travellers enjoy visiting Fort Siloso (3.6 miles), Chijmes (0.5 miles), and Haw Par Villa (4.4 miles).
Does Ji Hotel Orchard Singapore have any great views?
Yes, guests often enjoy the city view available here.
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