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Pan Pacific Orchard

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Pan Pacific Orchard
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2,074 Reviews from our TripAdvisor Community

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Showing 1,924: English reviews
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Reviewed yesterday NEW

My wife and I had our wedding at Pan Pacific and it was wonderful. Jia Ler was the contact person that helped us with all of the details. Our room was beautiful, the setting of the wedding was fantastic, and the food was delicious. My wife and I joked about getting married again every month. We checked out many places...

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Helpful?
Thank Joshua R
Haifa, Israel
Reviewed 2 days ago NEWvia mobile

Very enjoyable stay. Everything was fine. The room is very large, very clean. However, the coffee in the breakfast is always cold and not tasty. I suggesg the hotel to change the coffee machine to something more desent. I always prefer to stay in this hotel also because of its location

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1Thank Rutiro
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard, Singapore. We are glad that you found our rooms not only clean, but well-equipped with modern amenities. We are also glad that you enjoyed the convenience of staying at our hotel. We hope to welcome you back to the hotel in the near future. Warmest regards, Craig Syphers...

Singapore, Singapore
Reviewed 2 days ago NEW

Customer Service Officer was not friendly and helpful. She failed to advise us on our room level. So my wife and I did a "trial and error". There are specks of dust found on some furnishings. The check-in counters are located closely to one another therefore, I find it a bit intruding and lack privacy.

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Helpful?
Thank shukaz
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Singapore, Singapore
Reviewed 3 days ago NEW

Customer service was not friendly and helpful. She failed to advise us on how to access to our room. My spouse inquired on the differences between cappuccino and mocha because she could not tell them apart. The staff who was manning the hot drinks station (breakfast) replied in a harsh manner and the tone was pretty uncalled for. Pool facade...

Review collected in partnership with Pan Pacific Hotels Group
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Thank 270mrk
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard, Singapore and for sharing with us your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short....

Kuala Lumpur, Malaysia
Reviewed 3 days ago NEW

Stayed in spacious twin bedded room. Bed was very comfortable. Love the level down bathtub, which is safer to use. The TV need maintenance as the screen shows double line. Handy was provided but the hotspot or tethering function was not made available unlike the handy setup in Hong Kong. Buffet breakfast was great. Love the opportunity to sample fish...

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Helpful?
Thank trisha_ngly
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard, Singapore. We are glad that you enjoyed the convenience of the in-room handy phone and our buffet breakfast offerings at 10 at Claymore. We are delighted that you enjoyed your stay and hope to see you again very soon. Warmest regards, Craig Syphers General Manager

Sunshine Coast, Australia
Reviewed 3 days ago NEW

We are very impressed by the rooms cleaniness and the service of all the staff. We are in the Club Lounge and the food is great. The staff are very attentive to whatever your needs are. We were will be returning to this Hotel.

Review collected in partnership with this hotel
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Thank harlaw1
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard, Singapore your choice of stay and for your recommendation of our hotel. We are glad that you enjoyed your stay and look forward to sharing our Pacific hospitality with you at your next visit. Sincerely Craig Syphers General Manager

Reviewed 3 days ago NEW

Hosted a dinner here. I wasn't the easiest customer to deal with. Had to make many last minute changes. But the staff were really professional and assisted me with no complains. The service is oustanding. Hence, I held another dinner at the same location and no surprises there. Awesome service attitude. Good job to Jialer and Eechen for the assistance...

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Helpful?
Thank Edmund G
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to host your dinner with Pan Pacific Orchard, Singapore. We are delighted that the impeccable service delivered by our associates was able to exceed your expectations. We are heartened by your wonderful review which will go a long way in inspiring our associates. We remain at your service and look forward to welcoming you...

Herzlia, Israel
Reviewed 5 days ago NEW

The hotel on the surface is beautiful and like the city very clean....until you look!! We found mold in the bathroom and the room really needed a very thorough cleaning. Other than that it was great. The staff was quite friendly and helpful. We especially loved Daniel from the restaurant...what a lovely young man. The location was central to some...

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Helpful?
Thank Karen R
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard, Singapore your choice of stay and for your recommendation of our hotel. We are glad that you enjoyed your stay and look forward to sharing our Pacific hospitality with you at your next visit. Sincerely Craig Syphers General Manager

A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed 1 week ago NEW

Our stay at the Pan Pacific Orchard exceeded our expectations. Hotel staff were very friendly, polite and efficient. The suite corner room upgrade was an added perk. (It was Feb 14!) Our room was very clean room with all amenities including a useful mobile local phone. And yes, we had an extremely comfortable bed! We will definitely come back. Highly...

Review collected in partnership with Pan Pacific Hotels Group
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2Thank A TripAdvisor Member
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for the wonderful review of our hotel and for your recommendation of our hotel. We are glad that you have enjoyed your stay with us and the convenience of the complimentary handy phone. We are humbled by the perfect scoring and look forward to sharing our Pacific hospitality with you at your next visit. Sincerely Craig Syphers General...

Waltham Abbey
Reviewed 1 week ago via mobile

An unusual title, but may assist the traveller in choosing a room. This hotel is excellent, location is away from the busy Orchard Road traffic but just 5 minutes walk from the shops and MRT. Staff are what make a hotel for me and this is no different attention to detail, it makes a difference. Now my only criticism the...

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Helpful?
Thank El-tel40
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard, Singapore. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We are heartened by your wonderful review which will go a long way in inspiring our associates. We remain at your service and look forward to...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
10 at Claymore
10 at Claymore
Cuisines: Seafood, International, Asian, Singaporean, Chinese, Japanese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 

Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: £149 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Pan Pacific Hotels Group, Asiatravel.com Holdings, Agoda, Priceline and Travelocity so you can book your Pan Pacific Orchard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore
Hotel Style:
#9 Spa Hotel in Singapore
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#21 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Orchard staff and other travellers.
28 questions
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Questions? Get answers from Pan Pacific Orchard staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No comment as I was only there for a night.”
 of 5 bubbles shukaz, 21 Feb 2017 | Read review
“Good value to have the club lounge”
 of 5 bubbles harlaw1, 20 Feb 2017 | Read review
“Go for the refurbished rooms - Pacific Club Rooms”
 of 5 bubbles Kartik_MIKE, 15 Feb 2017 | Read review
“Upgrade to the Club room is definitely worth it!”
 of 5 bubbles Negeu, 15 Feb 2017 | Read review
“Club rooms”
 of 5 bubbles Ego13sg, 31 Jan 2017 | Read review
5 of 5