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Hotel Royal at Queens

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701 Reviews from our TripAdvisor Community

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Showing 540: English reviews
Canberra, Australia
Reviewed 1 week ago NEW

We were very pleased with the location and the attentive service provided by a well dressed and professional staff. The buffet breakfast catered for Western and Asian tastes to satisfy all guest needs. The room was lovely and we were escorted to our room by the concierge who explained everything we needed to know about the services provided in the...

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Helpful?
Thank Robert W
Perth
Reviewed 1 week ago NEW

This hotel is very tired. Staff was helpful and friendly. The first room we were given had a broken Air Con controller. The room was freezing. I asked to be moved to another room which they did. Good location.

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Thank IvorPerth
Brisbane, Australia
Reviewed 2 weeks ago

We only stayed a night and found the hotel's location good for MRT. The hotel reception was one of the oddest I've seen. There is no proper reception counter but individual desks manned by staff. Your staff, Raj, needs to learn to be trained better to smile more and be more hospitable instead of sitting there, staring at guests up...

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Thank shedee
switzerland
Reviewed 6 December 2016

The Hotel is located on a quiet stretch of Queen Street, just a 100 m away from the Bras Basah Subway Station and minutes from Bugis Junction & Raffles City shopping. When you walk or drive up to the Royal@Queens Hotel, you wouldn't necessarily expect to find a Hotel inside this 16 story, rather odd looking building with its facade...

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Thank 2abc
Reviewed 5 December 2016

Reception staff were friendly, pleasant and very helpful. My room was comfortable; the bed, big TV, loads of light switches, the gripe I have is with the 'nearly there' room cleaning. Bins were emptied, toiletries replenished but used toiletries were left in the bathroom. The hotel has separate swimming pools for men and women. One small shower/change room cubicle for...

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Thank Krystyna T
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Good morning Ms Krystyna T Thank you for sharing your feedback and we are happy that you had a wonderful stay with us. Sincerely Nordin Bin Mohamad E-commerce Sales

Lahore, Pakistan
Reviewed 3 December 2016

The moment you enter the hotel , you see the very rude staff. It is the worst hotel I have ever stayed in my life. It's terrible ! Noisey, the pillows were musty, etc . Why is this hotel even open??!!

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Thank Bkk2Sg
Reviewed 3 December 2016 via mobile

Checked in all seemed well, according to the hotels Web site a 4 star hotel. Hmm, room on the 14th floor. Opened the door to a dark musty room. Very old decor. Bathroom walls as the pics show covered in mold and mildew. Bath stained by who knows what and shaving plug not been wiped down for a while. Tried...

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1Thank stephenandrewsmith
Copenhagen, Denmark
Reviewed 3 December 2016 via mobile

This hotel needs a total renovation. Rooms are old and dirty, beds are hard, bathrooms have moist and rust all over. Breakfast is terrible - no fruit no cheese no sausage. Just toast and an omelet which tasted like deep fried eggs... location is great but we will stay elsewhere next time.

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Thank Hoffmann5
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Good morning Mr Hoffmann On behalf of everyone at Hotel Royal @ Queens. we would like to apologised for the inconvenience you had during your stay with us. We will do out best to insure such incidents wont repeat again. Thank you for staying with us and please accept our sincere apologies. Sincerely Nordin Bin Mohamad E-commerce Sales

Reviewed 2 December 2016

Close to the centre of the city, but on a quiet street, and very close to several art galleries, the hotel was good for us, a family of three including a small child. It is a minute's walk from the nearest MRT station, and five minutes' walk to the Bugis market and street food arcade. We were on the top...

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Thank Amitabha L
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Good morning Mr Amitabha L Greetings from Hotel Royal @ Queens Singapore. Thank you for your feedback. We are happy that you and family had a wonderful experience. Thank you very much for staying with us and we hope to meet again. Sincerely Nordin Bin Mohamad E-commerce Sales

Quezon City, Philippines
Reviewed 20 November 2016

I booked this hotel as part of the Singapore Airlines Basic Stopover Package. It was a great deal. We stayed in a twin room, complete with amenities. It is located inside the city center so it is fairly close to many tourist spots (i.e. 15 min walk to Merlion). For a Roman Catholic, this is a nice place to stay...

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Thank bryzee13
MdNordin, Manager at Hotel Royal at Queens, responded to this review

Good morning Sir/Madam On behalf of everyone at Hotel Royal @ Queens, We are happy you had a wonderful stay with us. Thank you for sharing your feedback which we deeply appreciate. Sincerely Nordin Bin Mohamad E-commerce Sales

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
We are a 4-Star smoke free hotel with 231 well-appointed guest rooms, including Executive Rooms, Junior Suite & Service Apartments that are incorporated with contemporary decor that caters to both business and leisure travellers. Strategically located in the City's dynamic business, financial, convention, cultural, entertainment, and educational hubs, our hotel is located close to places such as Suntec City, Raffles City, Chijmes, Singapore Art Museum, Bugis Junction, Bugis Village, Esplanade Theatres On The Bay, Marina Square, Singapore Flyer, Little India, Boat Quay and Clarke Quay. We are also conveniently located within walking distance to 3 MRT stations - Bras Basah, City Hall, and Bugis - with Bras Basah MRT Station being only 100 meters from our doorstep. ... more   less 

Additional Information about Hotel Royal at Queens

Address: 12 Queen Street Hotel Royal @ Queens, Singapore 188553, Singapore
Region: Singapore > Singapore
Price Range: £90 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Royal at Queens 3.5*
Number of rooms: 231
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Also Known As:
Royal At Queens Singapore
Royal At Queens Hotel
Hotel Royal At Queens Singapore
Hotel Style:
#37 Spa Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Royal at Queens staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ensure Air Con control is functioning.”
 of 5 bubbles IvorPerth, 10 Jan 2017 | Read review
“I always prefer tiger levels and the corner rooms here are also away from the elevators”
  • Executive Twin
  • Bathroom
  • Bedroom
 of 5 bubbles 2abc, 6 Dec 2016 | Read review
“ask for a renovated room”
 of 5 bubbles 143divyak, 19 Nov 2016 | Read review
“Stay on one of the upper floors.”
 of 5 bubbles caduceus13, 17 Nov 2016 | Read review
“Rooms high up.”
 of 5 bubbles Jordan2001, 4 Nov 2016 | Read review
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