The Quay Hotel West Coast
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The Quay Hotel West Coast

428 Pasir Panjang Road, Singapore 118769 Singapore
Ventilation ducting
Traveller (68)
Panorama of the Deluxe Double at the Santa Grand Hotel West Coast
360
Panoramas (7)
Deluxe Room
Room & Suite (103)

View prices for your travel dates

£73
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

3.5
#216 of 343 hotels in Singapore
3.6 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.3 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
Languages Spoken
English, Chinese, Malay
Property amenities
Secured parking
Free High Speed Internet (WiFi)
Breakfast available
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Breakfast buffet
Complimentary tea
Vending machine
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
First aid kit
Umbrella
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Refrigerator
Cable / satellite TV
Bidet
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Walk-in shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms

Location

428 Pasir Panjang Road, Singapore 118769 Singapore
236Reviews0Q+A53Room tips

Reviews
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Detailed Reviews
Applecool wrote a review Jan 2020
Santiago, Chile151 contributions108 helpful votes
4.0 of 5 bubbles
A brief stay, nice breakfast, easy for transport, walk to East Coast beach, buses easy to city, pleasant staff and large room. Small pool but was quiet so it was relaxing. Plenty of good local food places walking distance nearby and try the great gelato place, Bird of Paradise.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SantaGrandHotels, Manager at The Quay Hotel West Coast
Responded 14 Jan 2020
Dear Applecool, Thank you for your awesome review and rating on your recent stay in our East Coast property. We hope to be of service to you in near future and looking forward in welcoming you again! Sylvia Hotel Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A Tripadvisor Member wrote a review Jan 2010
4.0 of 5 bubbles
Overall, it is a good cosy small hotel ideal for small family to get away on the weekends. Prices are reasonable. For those without personal transport, might have abit of a problem though there are buses available.
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Date of stay: January 2010
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rita N wrote a review Apr 2014
Bangkok, Thailand14 contributions15 helpful votes
4.0 of 5 bubbles
Convenient with MiMi Marts and local restaurants around. Bus stops both sides of the street are located in front of the hotel. Six bus stops to MRT Circle Line, which can connect you to the Central area of Singapore. Good at the reasonable price.
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Review collected in partnership with this hotel
Date of stay: March 2014
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Double room with windows.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santagrandhotels, Hotel Management Team at The Quay Hotel West Coast
Responded 3 Apr 2014
Dear Rita, Thank you for taking the time to write us such a great review! We are happy to have hosted your stay and we are glad you enjoyed the location of our hotel. We appreciate your feedback as we are constantly trying to improve our service for future guests'. Thank you for choosing Santa Grand Hotel West Coast and we look forward to welcoming you here again! Regards, Hotel Management Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sightseer33111700320 wrote a review Jan 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
We flew in at extremely early hours of the morning and were exhausted. The staff greeted us with umbrellas to get out of the taxi as it was raining, and took our bags up to our room for us. They even offered to extend our check out because of how tired we were. Extremely great customer service. Room was very clean and nice decor. The shower had great water pressure and aircon worked splendidly. Our adaptor wasn’t working so they offered theirs for us to borrow. Breakfast in the morning was very filling with a lot of variety to choose from. Would definitely recommend this place! 10/10
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SantaGrandHotels, Manager at The Quay Hotel West Coast
Responded 14 Jan 2020
Dear Sightseer33111700320, Thank you for the awesome review and rating! We are glad you enjoyed your stay with us and experience our Team service with local hospitality touch.Hope to be of service to you again in near future. Sylvia Hotel Manager
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GalSoloTraveller wrote a review Jan 2007
Australia1 contribution5 helpful votes
2.0 of 5 bubbles
Reasonably priced. Good facilities - DVD player, wireless network accessible across the building, fridge, kettle, sheets changed daily. Budget hotels normally do not provide any of these, but these are the bonuses provided by Santa Grand.

However, wireless network was unreliable. The place was under some form of renovation in Sept 06 and drilling took place as early as 9am even on Saturdays!

Customer service was decent in Sept 06, but seemed to have deteriorated toward the end of the year. Called to book a room in Dec 06 and guess what I got? Read conversation below:

Santa: "CAN YOU PLEASE CALL BACK IN A FEW HRS TO CHECK IF WE HAVE AVAILABLE ROOMS?"
Me: "Can't you put me down on the waiting list?"
Santa: "No. I don't know how to do it."
Me: "Are you trying to tell me I have to keep calling you every day at few hour intervals to check if you have available rooms?"
Santa: "Yes, because I don't know how to do a booking for you."

Lesson Learnt: Try booking via your agent if possible because those answering calls at Santa Grand seem to be idiots.
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Date of stay: September 2006
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesCheck-in / front desk
4.0 of 5 bubblesBusiness service (e.g., internet access)
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
XH X wrote a review Aug 2012
Singapore1 contribution4 helpful votes
1.0 of 5 bubbles
Called to enquiry the online booking. The service staffs talked to me in very rude manner. End up I didn't book. The first lady asked me loudly which hotel I refered to since they have 8 hotels in Singapore. It sounds like she got impatient with me and was scolding me.
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Date of stay: August 2012
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santagrandhotels, Hotel Management Team at The Quay Hotel West Coast
Responded 6 Sept 2012
Dear Valued Guest, Thank you for your valuable feedback. We are disappointed to have lost the opportunity to serve you due to our poor service over the phone. We take this matter very seriously and have since counselled our service staff. For your information, you can also made reservation through Santa Grand hotels website or email to our central reservation at reservation@santa.com.sg for your booking. Once again, thank you for your review and it is through such feedback that we can continue to improve ourselves. We hope to have a chance to host you soon. Regards, Hotel Management Team
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Gunnar W wrote a review Sept 2016
Moss, Norway16 contributions12 helpful votes
1.0 of 5 bubbles
Alone in a double room. 194 cm tall and with to suitcases.... totally full room. Not even space enough to leave suitcase open in room and be able to reach bed.
Smelly room...mold
Noisy next to elevator.

There is a lot of different options at same price in Singapore. My advice. Choose hotel elsewhere and grab a taxi if you need to go West coast.
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Date of stay: August 2016Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SantaGrandHotels, Manager at The Quay Hotel West Coast
Responded 17 Oct 2016
Dear Gunnar, First of all, thank you for choosing Santa Grand Hotel West Coast. We are sorry to hear that your recent stay with us have failed to meet your expectations. we will take note of the areas we lack in and will be highlighting them to the management to ensure that the quality of our products are improved for the comfort of our guests. Thank you once again for taking the time to write us a review and we hope to have you with us again when you return to Singapore. Sincerely, Magdeline Lew
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amantha P wrote a review May 2016
Bangkok, Thailand16 contributions25 helpful votes
2.0 of 5 bubbles
good for a short stay, most of the time spent outside hotel. Room small, bathroom smaller, corridors narrow...no place to hang out...very good if you just want to crash at night. Breakfast not inviting at all, same setup all four days I was there. The biggest plus was the free smart phone with 4G, allowed me to cut cost on local calls and data
Read more
Date of stay: May 2016
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SantaGrandHotels, Manager at The Quay Hotel West Coast
Responded 10 May 2016
Dear Valued Guest, Thank you for taking time to write us a review. We are sorry to hear that your recent stay with us had not met your expectations. We will be highlighting your feedback to the management to ensure that the issue will be dealt with immediately. We hope this incident would not discourage you from giving us another chance to prove that your experience was an exception rather than a rule. We do look forward to having the opportunity to regain your confidence again in the near future. Thank you once again for choosing Santa Grand Hotel West Coast. Sincerely, Magdeline Lew
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jasmine j wrote a review Jun 2012
Canton of Basel, Switzerland71 contributions87 helpful votes
4.0 of 5 bubbles
If you're looking for a cheap hotel near NUs which is perfectly no-nonsense yet provides very efficient service, I'd recommend Santa Grand, it is just off clementi road and has a good number of cheap restaurants next to it offering a variety of cuisines. The bus stop is just a stone throws away and Clementi, the nearest MRt station is a very convenient Bus No. 183 away!
The rooms are clean and well equipped, though not the most spacious. There is a very simple yet good free breakfast also available. The service is friendly too.
My only complaint is the lack of toiletries, there is no soap or shampoo- just 4 bottles of something whih is a 'hand AND body wash'!
Read more
Date of stay: June 2012
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Do remember to ask for a room with a window or you'll get a room with curtains that you pull...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santagrandhotels, Hotel Management Team at The Quay Hotel West Coast
Responded 20 Jun 2012
Dear Valued Guest, First of all, thank you for your patronage at Santa Grand Hotel West Coast. We are delighted to know you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. We appreciate your feedback about the toiletries, we will make the improvements on toiletries soon. We shall continue to strive for better customer service. Thank you again for your feedback and for sharing your experience on TripAdvisor. We really look forward to welcoming you again in the near future. Regards, Hotel Management Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
doc_M wrote a review Feb 2012
Oxford, United Kingdom170 contributions146 helpful votes
3.0 of 5 bubbles
I stayed at the Santa Grand when visiting the National University of Singapore during January 2012 - across Chinese New Year.

Reading some of the reviews on here, I feared the worse, but I didn't think it bad at all. In Europe it would easily pass as a 3* hotel. It wasn't cheap - $143++ per night normally, with a $20 or so surcharge for Chinese New Year, and I haven't really compared it for value for money with other places.

The good:

* the place is very clean, and my room was well-serviced each day
* the room was well-appointed, with most of the amenities you'd expect in a 4* hotel
* free wi-fi, worked well
* good bus service right outside the door, if you want the bus - 5 mins journey to the MRT
* 24-hour reception desk (I think)
* good-sized 7-11 nearby (not the tiny one right outside; go around the corner), and some local restauants, if that's your style (not mine).

Neutral:
* the hotel is well-located for NUS, or presumably for other West Coast business places; otherwise rather out of the way
* breakfast was just about adequate
* the room wasn't large, but I've stayed in smaller places

Bad:
* there was a certain 'cheap' feel about the check in/out process (only condescendingly not charging for early check-in, suggesting I leave the card-key at reception when going out, to avoid a $30 lost card charge, having the maid check the room before I could check out?!)
* noisy fridge in my room
* 'wet room' bathroom - difficult to avoid wet feet after shower; drain gurgled constantly (tip: put two towels over it to muffle the sound)
Read more
Date of stay: January 2012
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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thilak317 wrote a tip Dec 2019
3 contributions
4.0 of 5 bubbles
"Room is good , Well maintained & I liked too much , but little costlier ."
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Myn M wrote a tip Oct 2019
9 contributions3 helpful votes
3.0 of 5 bubbles
"Turn on hot water switch much earlier before showering. "
Read full review
Beenu A wrote a tip Sept 2019
3 contributions
1.0 of 5 bubbles
"Room which is generally uncleaned and with cockroaches."
Read full review
Play W wrote a tip Sept 2019
137 contributions41 helpful votes
2.0 of 5 bubbles
"Not to get any if you do not have to, be aware of no windows room and READ rooms size before any booking"
Read full review
Madhu A wrote a tip Sept 2019
Chennai (Madras), India1 contribution
3.0 of 5 bubbles
"Everything was compact"
Read full review
Not the right property for you?
There are more places to choose from in the Singapore area.
PRICE RANGE
£68 - £80 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
santa grand hotel singapore
FORMERLY KNOWN AS
Santa Grand Hotel West Coast
LOCATION
SingaporeSingaporePasir Panjang 1 / Queenstown
NUMBER OF ROOMS
42
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE QUAY HOTEL WEST COAST - Updated 2024 Prices, Reviews, and Photos

Frequently Asked Questions about The Quay Hotel West Coast
Which popular attractions are close to The Quay Hotel West Coast?
Nearby attractions include Lee Kong Chian Natural History Museum (0.7 miles), National University of Singapore (0.7 miles), and NUS Museum (0.7 miles).
What are some of the property amenities at The Quay Hotel West Coast?
Some of the more popular amenities offered include free wifi, breakfast buffet, and dry cleaning.
Which room amenities are available at The Quay Hotel West Coast?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Quay Hotel West Coast?
Guests can enjoy breakfast and complimentary tea during their stay.
Is parking available at The Quay Hotel West Coast?
Yes, secured parking and street parking are available to guests.
What are some restaurants close to The Quay Hotel West Coast?
Conveniently located restaurants include Dario, La Pizzeria at the Bridge & Beacon Bar, and Chilli Padi.
Are any cleaning services offered at The Quay Hotel West Coast?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Quay Hotel West Coast?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to The Quay Hotel West Coast?
Many travellers enjoy visiting Emerald Hill (4.4 miles), Haw Par Villa (1.1 miles), and NUS Baba House (4.9 miles).
Does The Quay Hotel West Coast have any great views?
Yes, guests often enjoy the city view available here.
Is The Quay Hotel West Coast accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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