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Traveller (969)
Room & Suite (304)
Pool & Beach (100)
Overview
  • Excellent55%
  • Very good27%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“rooftop bar”(50 reviews)
“spg platinum”(15 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Rooftop Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,831)
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824 results
Traveller rating
406
239
110
36
33
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406
239
110
36
33
Show reviews that mention
All reviewsrooftop barspg platinumel golf metro stationlarge balconylas condeschillifourth floortiramisuluxury hotelan upgradelate checkoutbusiness districtpublic areashotel is locatedloved this hotelnice areathe ritz
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1 - 5 of 824 reviews
Reviewed 4 days ago via mobile

I have stayed at the W Santiago now three times for business while traveling in Santiago. Service is exceptional and consistent. All staff from front desk to housekeeping to concierge to whenever/whatever service is spot on. They know how to serve a business clientele or...More

Thank Angelina D
Reviewed 3 weeks ago via mobile

From the moment I entered the hotel I knew it was going to be 5 star accommodations and service. Was warmly greeted as I arrived and the check in process went very smoothiy and quickly The room accommodations were great! Clean and elegant! The facilities...More

1  Thank john n
Response from Javiera P, Whatever Whenever Talent Coach at W SantiagoResponded 3 weeks ago

Hello John n! Thank you so much for taking the time to share this fantastic review in TripAdvisor, we are more than happy to know you had an amazing experience with us! We always strive to deliver a great customer service, and I'm glad you...More

Reviewed 4 weeks ago via mobile

Although the W might be hip and happening, and its cocktailbar may have its vibe, I would certainly not recommend you to stay here during your visit to Santiago. My partner and I kindly received an upgrade during our honeymoon, but even the suite is...More

Thank MsVKrz
Response from Melissa S, Manager at W SantiagoResponded 3 weeks ago

Dear MsVKrz, Thank you for your feedback about your last stay with us. We appreciate all comments and we take them very serious, we already shared them with our head departments to find solutions to each point and be able to provide the best experiences...More

Reviewed 18 March 2018

Amazing hotel! We were upgraded to a suite upon check in. The room was spacious and clean. The staff were super friendly and helpful! The roof top pool area had a great view of the city. There aren't too many lounge chairs around the pool...More

Thank EliasMiami
Response from Javiera P, Whatever Whenever Talent Coach at W SantiagoResponded 1 week ago

Hello EliasMiami! Thank you so much for this great review and for taking the time to share it in TripAdvisor. We are happy to know you enjoyed your experience with us, we are proud of our team and we are glad to know they were...More

Reviewed 16 March 2018 via mobile

Stayed here for 2-nights on the end of two weeks in The Southern Cone area. It was a nice stay. If you book a room at a W you probably have stayed at one before. They are fun hotels but not for everyone. Our check-in...More

Thank SteeleB09
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$256 - US$582 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Business Hotel in Santiago
#23 Luxury Hotel in Santiago
#41 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$256 - US$582 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Business Hotel in Santiago
#23 Luxury Hotel in Santiago
#41 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (969)
Room & Suite (304)
Pool & Beach (100)
Dining (81)
Family and Play Areas (13)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
melandann33
20 July 2017|
AnswerShow all 2 answers
Response from Andres C | Reviewed this property |
Hotel W has great proposals for both christmas and new years eve. I advise you to call to whenever - whatever desk and they will provide you with all the details about this year events. Is always a very fun and entertained... More
0
Votes
bethhunt2013
9 April 2017|
AnswerShow all 6 answers
Response from Felipe C | Property representative |
Hi there bethhunt2013, and thank you for reaching us out. As said by BRC333 we do not have washer nor dryer inside the rooms. However we do have a laundry service for guests. Additonally, we do have a minibar fridge... More
0
Votes
Jonisharps
7 November 2015|
AnswerShow all 2 answers
Response from Melissa S | Property representative |
Hi Dear Jonisharps, Thank you for writing your questions on Tripadvisor! There is not a charge to get into Red21 or dress code. We hope to see you soon. Melissa Salazar Whatever Whenever Manager
0
Votes
Room Tips
"Corner Suite - facing Los Andes"
Read review
"Any room except 528."
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"The balcony is well worth the upgrade."
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"Higher floors for the better views"
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