Olá Santiago Providencia, Tapestry Collection by Hilton
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Olá Santiago Providencia, Tapestry Collection by Hilton

Traveller (167)
Guest room
Room & Suite (47)
Ugo Hotel
Videos (1)
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About

4.5
#9 of 233 hotels in Santiago
4.9 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Find us in the heart of Santiago's Providencia district, close to restaurants, bars, and public transport connections. We're a short walk to shopping at the Costanera Center and panoramic views from the Sky Costanera. Discover museums and other cultural sites within a 30-minute drive. Perks include our outdoor pool, free WiFi, and free parking.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Conference facilities
Paid private parking on-site
Car park
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Snack bar
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Cable / satellite TV
Walk-in shower
Soundproof rooms
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Charming
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Avenida Holanda 307, Providencia Providencia, Santiago 7510602 Chile
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
Arturo Merino Benitez Airport
10.7 mi
See all flights
Los Leones
6 minSantiago Metro
Tobalaba
6 minSantiago Metro
350Reviews8Q+A3Room tips

Reviews
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Traveller rating
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Detailed Reviews
Bridstow wrote a review Mar 2023
Peterborough, United Kingdom
Hotel's Favourite
5.0 of 5 bubbles
The warmest of welcome from a great team at Ugo Hotel.

The hotel is well placed in a nice area. It was modern, very light, airy and clean. Our room (334) was on the third floor facing towards what looked like residential apartments. Our only wish was that our view hadn’t been slightly obscured by a wall to another part of the hotel.

The reception / lobby / bar was a good place to sit. The main light hanging above made a statement.

The room itself whilst not the biggest had everything we needed for a comfortable stay (3 night) during our tour.

There were two big, very comfortable beds. This combined with the pillows supplied led to 3 good nights sleep. The second bed was great for laying clothes out and packing ‘ unpacking.

The WC / Shower were in the ensuite with the washbasin just outside in an area divided from the bed space by a divider and hanging space. The shower was very good although some might find the floor slippy. There wasn’t a plug in the sink (by design). This was the moment we remembered the travel plug had been left at home. This was an inconvenience when shaving and meant that more water was used than might have been had there been one. We pointed this out as a water saving idea at reception who welcomed the positive feedback.

There was good air-conditioning but like most you need to leave one of the key cards in if you want it to continue working when you go out. That said from an energy saving point of view it didn’t take long to cool the room down once we returned. We did turn the AC down at night as like most installations the noise can be a bit of a pain when trying to sleep.

There was a good choice of food for breakfast and a nice looking bar with a fantastic team. Not everyone spoke English but we didn’t speak any Spanish but we got by just fine. We had some great Chilean wine and loved the Pisco Sour. Thanks to Laos Silizar for giving me his recipe.

There is an enclosed garden area at the back close to the bar with a variety of seating among greenery and to one end a pool.

The lifts were quick and we never had to wait more than a few seconds for one.

There were two ice cream shops within seconds of the main entrance and a number of nice restaurants. The tallest building in Latin America Sky Costanera was only about a 10 minute walk away. By virtue of its height it has the highest viewing platform in Santiago, from where the 360 degree panoramic view from the 61st and 62nd floors including The Andes is exceptional. Beneath this is a very big shopping centre containing many restaurants of all sorts.

We went our for a walk each evening in the direction of the adjoining residential. There were some nice apartment blocks / homes. The area was well lit and felt safe.

To summarise we enjoyed staying at Ugo Hotel very much. All of the staff were fantastic.

Postscript:

Having left Santiago to visit Atacama we returned to Santiago and had a night in an airport hotel before flying home. Rather than stay within the confines of the airport we took a cab downtown and went back to Ugo Hotel for one last time as we’d enjoyed it very much. We then had dinner in a restaurant just across the road.
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugo Hotel, Dueño at Olá Santiago Providencia, Tapestry Collection by Hilton
Responded 21 Mar 2023
Hello! Thank you very much for your evaluation and comments, we hope to see you soon, greetings!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
missvtravels wrote a review May 2020
Worldwide
+1
4.0 of 5 bubbles
Stayed here for 1 night, booked a standard twin room for USD61. Took a shared airport transfer with TransVIP from the airport. Arrived around 10:40pm, the lobby area is nice. The reception staff asked to check the receipt given when I entered Chile. The staff mentioned about payment for the room, I remembered I had already paid through Hotels.com, I checked my record which confirmed this is the case so I let the staff know. He then went to check about this.

Whilst waiting, I asked about food as I wanted to get a quick bite and was worried they will be closing soon, the reception staff said the bar (which is right next to the reception) is closed already. But when I looked over, a staff was standing there and didn't seem to be getting ready to close so I asked the reception staff again. He then said I could ask, not particularly helpful so fine, I went over and asked the bar staff myself. He said that they are still opened so wrong information from the reception staff. I ordered a pizza slice which was reheated by microwave/oven, very dry and not nice, wish they do some sort of sandwiches or salads. After I finished and went back to finish checking-in, another staff helped me and then again, took forever to check and confirm that I had already paid for the room and finally I could get the room key.

Room is nice, for some odd reason, a king bed room and more expensive than a room with 2 double beds, so I booked for the latter despite travelling solo. This hotel is quite new so the room is modern, everything very clean. The breakfast is good with quite a number of hot items and pastries. They helped store my luggage after I checked out.

The stay itself is good, however they really should look into improving the checking-in process. It is unprofessional to ask guests to pay when the room had already been paid in full. I never had this problem with any other hotels and online bookings and the check-in was one of the slowest I ever came across.
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Date of stay: February 2020
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugo Hotel, Propietario at Olá Santiago Providencia, Tapestry Collection by Hilton
Responded 3 Aug 2020
Hello, thank you very much for your evaluation and comments, for us it is very important. We regret the inconvenience you had at the time of check-in, we will reinforce it with the team so that this does not happen again, we hope to see you again. Regards!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elaine L wrote a review Feb 2024
Toronto, Canada
5.0 of 5 bubbles
The rooms were comtemporary and clean. The cleaning staff was very efficient.
Breakfast had lots of hot and cold choices. The staff who served and cleared breakfast dishes were friendly and helpful especially Maryoris, Larry, Jenny and Mary.
The staff at reception especially Carmela was helpful with telling us how to use the subway and where to go for meals and booked us a taxi to the airport.
Thank you Ola
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Olá Hotel, Propietario at Olá Santiago Providencia, Tapestry Collection by Hilton
Responded 4 Mar 2024
Hello Elaine, thank you very much for your evaluation and comment, we are glad to know that you had a great stay with us and we hope to see you again soon, greetings!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tomas R wrote a review Apr 2021
Santiago Metropolitan Region, Chile
3.0 of 5 bubbles
The hotel is nice and cleans, polite service. The problem is food. Really, really bad kitchen. I was here because of a government instruction. Everyone entering the country during this month should stay 5 days in a hotel, payed by the traveler. I was working in Colombia for 2 weeks in a very good hotel, cheaper than this one by the way.
I thought that because of this “ combo “ thing, food wasn’t good. I wasn’t sure so I ordered and payed for something special to eat. It was terrible, a pizza that looked and tasted like a cold bread and cheese. So if you want be in a good location near subway, restaurants, etc...this is a good place. If you are hungry, please pick the phone and ask for delivery or just take a walk and find a good place.
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugo Hotel, Propietario at Olá Santiago Providencia, Tapestry Collection by Hilton
Responded 11 Aug 2021
Hello, we are sorry to hear your experience with us was not the best, we will review your feedback in order to improve.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan J wrote a review Mar 2023
5.0 of 5 bubbles
A group of us went to the hotel on our way to Patagonia. The staff were excellent and service was great. They were accommodating in terms of special requests and made sure our stay was comfortable and enjoyable. Would highly recommend.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugo Hotel, Dueño at Olá Santiago Providencia, Tapestry Collection by Hilton
Responded 6 Mar 2023
Hello! Thank you very much for your evaluation and comments, we hope to see you soon, greetings!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jeffyg wrote a review Feb 2024
Melbourne, Australia
+1
5.0 of 5 bubbles
We chose this hotel as we were looking for somewhere in a good area, and even though it's a little quieter, there are restaurants and shops an easy walk away. It's also a lovely leafy residential area to wander, and the train station is not far to take you anywhere you need to go.

My Diamond status was recognised with a top floor room with pleasant views, and a welcome drink was greatly appreciated. All staff that we encountered were so very kind and friendly, and mostly spoke very good English. Some even remembered me by name!

Breakfast was quite good, and the space was big enough that it was always easy to get a seat, but after 4 days became a bit repetitive.

The pool and outside area had a nice ambiance, albeit quite small. It was nice to enjoy a Pisco Sour by the pool in the evening.

My only criticism is that the although the shower was huge, the bathroom was a little small.

There are probably more central areas of Santiago to base yourself, but we were very happy here, and felt it was a great place to be for our 4 days in town.
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Date of stay: January 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Olá Hotel, Propietario at Olá Santiago Providencia, Tapestry Collection by Hilton
Responded 19 Feb 2024
Hello! Thank you very much for your evaluation and comment, we are glad to know that you had a great stay with us, we hope to see you again soon, greetings!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
davidstuart2064 wrote a review Mar 2024
5.0 of 5 bubbles
This is a modern, updated and delightful hotel. The staff was friendly and helpful. The rooms were clean. Breakfast was great - real eggs and fruit and sausage, potatoes and cold cuts and on and on. The hotel staff was extremely helpful in arranging transportation from the airport to the hotel as well as to & from other locations.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: There is a great ice cream shop across the street. The neighborhood is nice for walking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Olá Hotel, Propietario at Olá Santiago Providencia, Tapestry Collection by Hilton
Responded 18 Mar 2024
Hello! Thank you very much for your evaluation and comment, we are glad to know that you had a great stay, we hope to see you again soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandra Maureder wrote a review Feb 2023
London, United Kingdom
4.0 of 5 bubbles
The hotel offers everything you need in a good location in the more modern part of Santiago. Breakfast has a good selection, the terrace with a small pool invites you to spend your time reading in the late-afternoon-sunshine.
My room was very spacious and clean.
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugo Hotel, Dueño at Olá Santiago Providencia, Tapestry Collection by Hilton
Responded 6 Mar 2023
Hello! Thank you very much for your evaluation and comments, we hope to see you soon, greetings!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GoPlaces29130812199 wrote a review Mar 2024
+1
5.0 of 5 bubbles
What a fantastic hotel! I stayed two nights (March 2024), I travelled in from Peru and arrived at the hotel around 1am. The night duty staff were very helpful, politie and courteous. The hotel itself was pleasent, with well appointed and spacious rooms. The hotel has a small gallery which had some intresting art displayed on the walls. The outdoor seating area is spacious and has a verticle pool. The ground floor also has a nice Bar. What sets this hotel apart for me is the standard of service I received from the staff including the general manager (Loreto Henriquez) who went out of her way to voluntarily assist me with booking taxis, to ensure I arrived at my destination and returned safely, to the point of contacting me well after she had finished her shift to ensure I had reached my destination safely. This example is one of a few postive encounters I experienced from both the manager and staff. What a superb Hotel all round! The Sonesta Hotel in Cusco Peru could learn a lot from shodowning the staff and management at Ola hotel.
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Date of stay: March 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Olá Hotel, Propietario at Olá Santiago Providencia, Tapestry Collection by Hilton
Responded 2 Apr 2024
Hello! We are glad to know that you had a great stay with us, we hope to see you again soon, greetings!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yedidya Fraiman - Koshertreks wrote a review Mar 2023
5.0 of 5 bubbles
We were a large group (24 people, ages 25-75) on our first visit to Santiago. The rooms were clean, modern, and comfortable, the breakfast was plentiful and varied, and the location was central and convenient. Everyone on the hotel staff was very professional and did everything to make us feel welcome. They went out of their way to accommodate our special requests - and always with a smile. We wholeheartedly recommend Hotel Ugo.
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ugo Hotel, Dueño at Olá Santiago Providencia, Tapestry Collection by Hilton
Responded 6 Mar 2023
Hello! Thank you very much for your evaluation and comments, we hope to see you soon, greetings!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura P asked a question Feb 2023
Mar del Plata, Argentina25 contributions20 helpful votes
Hola me gustaría saber si la Piscina esta abierta en el mes de mayo? Gracias
Carla Daniele asked a question Dec 2022
Qual taxa preciso pagar quando chego no UGO Hotel?
1 helpful vote
Hola! para no pagar tax necesitas presentar el papel de inmigración que te entregarán en el aeropuerto, saludos!
davidstuart2064 wrote a tip Mar 2024
4 contributions
5.0 of 5 bubbles
"There is a great ice cream shop across the street. The neighborhood is nice for walking."
Read full review
MGLGolf wrote a tip Feb 2024
Toronto, Canada18 contributions5 helpful votes
5.0 of 5 bubbles
"We rented a car from hertz which is a 15 walk. Hotel had safe free parking."
Read full review
John S wrote a tip May 2023
320 contributions223 helpful votes
5.0 of 5 bubbles
"903 had a nice view of mountains"
Read full review
Not the right property for you?
There are more places to choose from in the Santiago area.
PRICE RANGE
£81 - £112 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Ugo Hotel
LOCATION
ChileSantiago Metropolitan RegionSantiagoProvidencia
NUMBER OF ROOMS
196
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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OLÁ SANTIAGO PROVIDENCIA, TAPESTRY COLLECTION BY HILTON - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Olá Santiago Providencia, Tapestry Collection by Hilton
Which popular attractions are close to Olá Santiago Providencia, Tapestry Collection by Hilton?
Nearby attractions include Grand Santiago Tower (0.3 miles), Catedral Castrense de Chile (0.1 miles), and Galeria Zona Franca (0.3 miles).
What are some of the property amenities at Olá Santiago Providencia, Tapestry Collection by Hilton?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Olá Santiago Providencia, Tapestry Collection by Hilton?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Olá Santiago Providencia, Tapestry Collection by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Olá Santiago Providencia, Tapestry Collection by Hilton?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Olá Santiago Providencia, Tapestry Collection by Hilton?
Conveniently located restaurants include Holy Moly Tobalaba, Flannery's Beer House, and Rishtedar Providencia.
Are there opportunities to exercise at Olá Santiago Providencia, Tapestry Collection by Hilton?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Olá Santiago Providencia, Tapestry Collection by Hilton offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Olá Santiago Providencia, Tapestry Collection by Hilton?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Olá Santiago Providencia, Tapestry Collection by Hilton?
Many travellers enjoy visiting La Moneda Cultural Center (3.3 miles), Intendencia de Santiago (3.2 miles), and Café Tudor Turistik (2.0 miles).
Does Olá Santiago Providencia, Tapestry Collection by Hilton have any great views?
Yes, guests often enjoy the city view available here.
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