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NH Ciudad de Santiago

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#56 of 197 Hotels in Santiago
Certificate of Excellence
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1 room 2 adults 0 children
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NH Ciudad de Santiago
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1,324 Reviews from our TripAdvisor Community

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Showing 226: English reviews
Lisbon, Portugal
Reviewed 4 days ago NEW

After reading some reviews i was worried about the hotel. The room was huge and the bed was very comfortable. I enjoyed the closet. The aminities were good too. I had to leave very early in the morning and they surved a small breakfast. The staff was nice. I agree with most people. They have to make some renovations so...

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Helpful?
Thank Margarida W
Victoria, Canada
Reviewed 1 week ago

The hotel is located in a perfect area, I will call it urban residential. Lots of nice row houses in the area but you are still close to downtown. Our room was huge, a one bedroom suite with 2 doors to the big bathroom. The room is showing its age but overall the place was clean and tidy. Breakfast and...

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Thank Ken P
Netanya, Israel
Reviewed 1 week ago

I had a room in the 10th floor (out of 12). It was pretty big (50 m²), but very basic & simple. In general, the room needs to be renovated (see more details below). During my 2 weeks stay in the hotel, I encountered some issues: 1. The shower/bath has a very small glass partition, so after every shower I...

Review collected in partnership with NH Hotels
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Thank Snir G
Sao Paulo, SP
Reviewed 2 weeks ago via mobile

We were surprised by the spaciousness of the room: a sitting room with flatscreen tv, bedroom with two separate beds and another tv, big bathroom and walk-in-closet. The mattresses were excellent, very important for my husband who underwent back surgery a few months ago. The wifi, often a weak point in hotels, was strong and steady. The breakfast buffet offered...

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Thank Frau_HH
Sydney, Australia
Reviewed 2 weeks ago

The hotel is old and tired. My room was a junior suite and the door handles were falling off. No bathrobe or slippers for a room of this category was surprising. Pool area is small and unfriendly and being enclosed made it worse. The men's bathroom shower rose was broken.

Review collected in partnership with NH Hotels
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Thank 843jeromec
Reviewed 2 weeks ago via mobile

Very nice placed hotel. The room was nice, but the bathroom need paint. I stayed 3 nights. I tried the restaurant for dinner. This was not well cooked food. To much oil and fat was used. Personal was friendly and very service minded. I would go there again.

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Thank saxovin
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Guest: First of all I would like to thanks for your comments, we will do our best effort every day to give to our guest the best exerience with our service, for that reason we will follow your comment regarding our restaurant and the meal that was cooked during your stay. We hope to see you soon. Regards Esteban...

Reviewed 3 weeks ago via mobile

The hotel is in a great location, the rooms are big & comfortable. Check in was easy. Breakfast is good & served late on weekend. We went for dinner on our last night & was very disappointing, the chicken was uncooked & had to be returned not once but twice. At that point the accompanying potatoes were cold & part...

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Thank Jennygraig
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Jenny: First of all on behalf of the entire team of NH Ciudad de Santiago I would like to thank you for your comments, and at the same time to indicate that we will take immediate action to correct the situation with the service of the Dinner that informs us, I am sure we will make the changes and...

Reviewed 12 January 2017

Booked 2 rooms together for kids was told no cannot do this, we were at 2 different levels, had it changed to same level but at 2 different ends, kids room great our room mouldy and smelly asked to changed they said we will fix, when walked into the room there were so many chemicals we could not stay so...

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Thank Funfood105
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Mr. Thank you very much for having informed us of your experience in our hotel, I am very sorry for what you are saying, and I apologize, we will take immediate action in each of the areas to be able to correct and improve, in order to make the stay of those who They visit us are much more...

Melbourne
Reviewed 12 January 2017

I wrote an email to management of the hotel and the hotel group while still staying at the hotel and I am yet to have a response. This is a list that I sent the hotel: • The restaurant and bar had run out of both red and white wine, coke and bottled water, for several days for some items...

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Thank Delchristie
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Mrs. Christie, Thank you very much for taking the time to give us information about your stay in NH Ciudad de Santiago, we are really concerned about each of the things you are talking about, especially those that have to do with the service, or the lack of stock in the bar or Restaurant Also what it tells us...

Sydney, Australia
Reviewed 30 December 2016

This hotel is of high standards, the location is very central to all of Santiago the food was very good and the rooms very clean and roomy most staff where very helpful however some request where not met . eg laundry request was not met and was quite xxx also some room services, overall I would recommend this hotel and...

Review collected in partnership with NH Hotels
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Thank dannylukec
EmondacaC, Gerente at NH Ciudad de Santiago, responded to this review

Dear Guest: First of all I want on behalf of NH Ciudad de Santiago to thank your comments that serve us and help a lot, since they allow us to make the necessary changes in those points that we are weak. I look forward to seeing you personally during your stay and thanking you personally Sincerely Esteban Mondaca Hotel Director

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
NH Ciudad de Santiago is an elegant four-star hotel that offers an excellent location in the Chilean capital, just steps away from Avenida Providence, one of the city's main arteries, and just one block from the nearest metro line. ... more   less 

Additional Information about NH Ciudad de Santiago

Address: Avenida Condell 40 | Providencia, Santiago 11100, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Providencia
Price Range: £72 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Ciudad de Santiago 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Nh Ciudad De Santiago Hotel Santiago
Nh Hotels Santiago
Nh Hotel Santiago
Hotel Style:
#23 Business Hotel in Santiago
#27 Luxury Hotel in Santiago
#27 Family Hotel in Santiago
#33 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from NH Ciudad de Santiago staff and other travellers.
28 questions
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Questions? Get answers from NH Ciudad de Santiago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“No issues with the rooms I could see.”
 of 5 bubbles markboyd60, 22 May 2016 | Read review
“The suite is a good value for money.”
 of 5 bubbles saiyedaftab, 16 Apr 2016 | Read review
“Rooms in front of the square were fantastic”
 of 5 bubbles Rezaddr, 29 Mar 2016 | Read review
“ask for rooms with view on the Andes”
 of 5 bubbles 913am, 30 Dec 2015 | Read review
“High floor”
 of 5 bubbles mariamalburg, 24 Dec 2015 | Read review
5 of 5