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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#16 of 194 Hotels in Santiago
GreenLeadersSilver level
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1,120 Reviews from our TripAdvisor Community

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Showing 708: English reviews
Seattle, Washington
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 days ago NEW

This hotel had everything we wanted. The location is perfect. It is an easy walk to the large mall/tall building and the metro is very close. The lobby area is very welcoming as are the rooms. The bed was comfortable and the room was a good size. The furniture/window coverings are a bit dated but everything was clean and organized.... More 

Helpful?
Thank Megs98198
Plano, Texas
Level Contributor
164 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 6 days ago NEW

The service was spectacular. We stayed at the Club level and the concierge team was amazing. They went above and beyond to ensure that we have a good time. The Club food was excellent with lots of choices and drinks. The location of the hotel was also wonderful, it is safe and in the business district. The area is clean... More 

Helpful?
Thank Safarwith3kids
Monument, Colorado
1 review
Reviewed 1 week ago

This hotel had everything the location was great and staff was amazing . The breakfast buffets were outstanding as well as the service. Accoumandations for sleeping were terrific and the views from the rooms are gorgeous of the city. Roof top spa was really special as well. We would stay there again fabulous!

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank georgiac864
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

This a very good hotel which serves very good breakfast. It is well placed in the newest part of the city and the decor reminds you perfectly of other Ritz-Carlton hotels. The restaurant's food however is mediocre.

Helpful?
Thank Sarloc L
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

This stay was the last night of our 3 week honeymoon trip traveling Chile. Our goal was to relax and recoup before our long travels home, and this hotel provided just that. We left only for lunch, but came back to catch up on sleep in the plush bed, take wonderful hot showers, lay out on their rooftop deck and... More 

Helpful?
Thank DCtoTN
New York City
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

I staid at the Ritz with my partners and we have been treated as expected, SUPERB! Starting form the check-in were all our special requests were immediately arranged, from the hotel room which is very generous equipped with all the necessaries someone would need. Also the spa and the gym on the top floor are gorgeous with an amazing view... More 

Helpful?
Thank RedfordM
essex
Level Contributor
77 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 1 week ago

This was our second stay at this centrally located hotel - the previous one was in 2011.We spent three nights at the start of a touring holiday. Despite arriving in mid morning, our room was ready within an hour during which we were given coffee. The bedroom and bathroom were as you would expect at a first class hotel with... More 

Helpful?
Thank cricketfan99
Rockville, Maryland
Level Contributor
3 reviews
Reviewed 1 week ago

Every associate that we interacted with was incredibly friendly, helpful, and service-oriented, especially the concierge desk attendants and the banquet servers. Everyone seemed to anticipate our needs and many called us by name. We were very pleased with the service we received at this hotel, which is located in a very nice area of the city, and within easy walking... More 

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank Barbara K
Chesterton, Indiana
1 review
Reviewed 1 week ago

Perfect location. Staff both knowledgeable and eager to assist. Carlton Club had as great view and provided exceptional service and food. Service was thorough and deferential to desire for privacy. Would recommend this property to anyone.

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank stephenfC9322ZV
Washington DC
Level Contributor
119 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 3 weeks ago

First time staying at the Ritz. It was terrific. The Ritz is is not a modern or hip place. It is old school traditional decor, luxurious and gracious. Super clean and comfortable. Wonderful bed, we slept better there than at home! Staff, from front desk to cleaning room attendants, were friendly and eager to please. Concierge helped us out with... More 

Helpful?
Thank BikeArlington

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: £209 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#10 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the extra money to stay at the Club level it is well worth it”
 of 5 bubbles Safarwith3kids, 27 Nov 2016 | Read review
“Choose a room in the top floors.”
 of 5 bubbles RedfordM, 24 Nov 2016 | Read review
“Would not know”
 of 5 bubbles luizorlandoc, 14 Oct 2016 | Read review
“Try to stay on the club levels”
 of 5 bubbles chicagolover59, 6 Oct 2016 | Read review
“All the rooms are good”
 of 5 bubbles HappyTravellerMe2013, 19 Sep 2016 | Read review
5 of 5
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