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I’m going to make this sweet and short.
Bartenders - great Jimmy and the other guy that was part of the team on Friday 13th.
Concierge - all good, Javiera very sweet, helpful and exceptional young lady
Front desk- I wish I knew the names....More
Excellent hotel, service and rooms, in a good location. Very good restaurant for breakfast and dinner. Fitness facility is small but well equipped. The style is classical. Wifi was free with good speed.More
Response from Estela S, General Manager at The Ritz-Carlton, SantiagoResponded 3 days ago
We are truly happy to hear that you had a memorable experience at The Ritz-Carlton, Santiago. We will love to have you back with us once again, and maybe during summer season to discover much more of the city and our services.
Our stay at the hotel was a mix of great and terrible. On the positive side, the bar staff, the concierge and the door staff were welcoming, professional, and cared. The hotel and gym / spa was quite nice. On the negative side, the car...More
Response from RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, SantiagoResponded 2 weeks ago
Dear JMZ154964, thank you for your stay and the feedback provided. I am sorry about the inconvenience you mention in regards to the transportation experienced by your girlfriend´s arrival. On the other hand I appreciate the comments about our bar, concierge and door team. I...More
Right in the centre of las condes area, a santiago mahattan of Chile. Located within an easy walking distance to el golf metro station and a very safe and cbd neighbourhood. Many good reataurant within a short walking distance.
We had checked in at their...More
Went for a business trip. Even so there is a huge partnership with Marriott, the front desk manager mocked when I asked about my eligibility to use the Lounge (I am a Marriott member, Gold). The response was a very arrogant "We are Ritz-Carlton, not...More
Thank Regiane V
Response from RCSTGO, Front of the House Manager at The Ritz-Carlton, SantiagoResponded 3 weeks ago
Dear Regiane V,
On behalf of our Ladies and Gentlemen at The Ritz-Carlton Santiago, I thank you for your recent stay and for taking the time to send us your feedback. We are sorry that your stay was not up to your expectations. I would...More
I can't answer definitively but they are so helpful I think they would, especially as you as you are returning to stay. However I would contact before hand. There is a problem finding a direct contact number, as I recall we... More
I can't answer definitively but they are so helpful I think they would, especially as you as you are returning to stay. However I would contact before hand. There is a problem finding a direct contact number, as I recall we in the end asked our booking agent to find contact details for us. Unfortunately we no longer have these. Great hotel have a great visit. If you are arriving by air they will arrange their car for you and they leave a message on you're phone to say where the driver will be, if you can't find the car ring the hotel yourself as there is a scam at the airport. An official rings for you pretending to speak to reception offers a blue cab at an inflated price, when all along the hotel car is waiting.