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The Ritz-Carlton, Santiago

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Traveller (656)
Room & Suite (260)
Dining (75)
Overview
  • Excellent68%
  • Very good22%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“club level”(74 reviews)
“chilli”(105 reviews)
“top floor”(44 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
Offers from The Ritz-Carlton, Santiago
Special Offer: Member Rates
Hotel packages
Offers from The Ritz-Carlton, Santiago
Special Offer: Member Rates
Hotel packages
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,535)
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972 results
Traveller rating
606
237
81
36
12
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606
237
81
36
12
Show reviews that mention
All reviewsclub levelchillitop floortiramisuexecutive floorthe financial districtjunior suiteconcierge staffrooftop poolcar serviceexcellent hotelluxury hotelw hotelpublic areaslobby barlas condessubway station
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1 - 5 of 972 reviews
Reviewed 3 days ago via mobile

I’m going to make this sweet and short. Bartenders - great Jimmy and the other guy that was part of the team on Friday 13th. Concierge - all good, Javiera very sweet, helpful and exceptional young lady Front desk- I wish I knew the names....More

1  Thank Luzmsoulez
Reviewed 1 week ago via mobile

Excellent hotel, service and rooms, in a good location. Very good restaurant for breakfast and dinner. Fitness facility is small but well equipped. The style is classical. Wifi was free with good speed.More

Thank MarcBez
Response from Estela S, General Manager at The Ritz-Carlton, SantiagoResponded 3 days ago

Dear MarcBez, We are truly happy to hear that you had a memorable experience at The Ritz-Carlton, Santiago. We will love to have you back with us once again, and maybe during summer season to discover much more of the city and our services. Warm...More

Reviewed 2 weeks ago

Our stay at the hotel was a mix of great and terrible. On the positive side, the bar staff, the concierge and the door staff were welcoming, professional, and cared. The hotel and gym / spa was quite nice. On the negative side, the car...More

Thank JMZ154964
Response from RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, SantiagoResponded 2 weeks ago

Dear JMZ154964, thank you for your stay and the feedback provided. I am sorry about the inconvenience you mention in regards to the transportation experienced by your girlfriend´s arrival. On the other hand I appreciate the comments about our bar, concierge and door team. I...More

Reviewed 3 weeks ago via mobile

Right in the centre of las condes area, a santiago mahattan of Chile. Located within an easy walking distance to el golf metro station and a very safe and cbd neighbourhood. Many good reataurant within a short walking distance. We had checked in at their...More

Thank Cyril W
Reviewed 3 weeks ago via mobile

Went for a business trip. Even so there is a huge partnership with Marriott, the front desk manager mocked when I asked about my eligibility to use the Lounge (I am a Marriott member, Gold). The response was a very arrogant "We are Ritz-Carlton, not...More

Thank Regiane V
Response from RCSTGO, Front of the House Manager at The Ritz-Carlton, SantiagoResponded 3 weeks ago

Dear Regiane V, On behalf of our Ladies and Gentlemen at The Ritz-Carlton Santiago, I thank you for your recent stay and for taking the time to send us your feedback. We are sorry that your stay was not up to your expectations. I would...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$247 - US$365 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Santiago
#2 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#6 Green Hotel in Santiago
#6 Spa Hotel in Santiago
#12 Luxury Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$247 - US$365 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Santiago
#2 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#6 Green Hotel in Santiago
#6 Spa Hotel in Santiago
#12 Luxury Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (656)
Room & Suite (260)
Dining (75)
Pool & Beach (43)
Amenities (63)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
satit_1981
28 June 2017|
AnswerShow all 5 answers
Response from Harumi1 | Reviewed this property |
I apologize, there are views of Andes, for sure. I was just thinking of my room which was of the city. If you are on the terrace you have a wonderful view or have a room high up.
0
Votes
Peru201193
18 March 2017|
Answer
Response from LMODelMar | Reviewed this property |
Try going to the hotel website and click on "Contact Us".
1
Vote
Peru201193
17 March 2017|
AnswerShow all 11 answers
Response from Sue S | Reviewed this property |
I can't answer definitively but they are so helpful I think they would, especially as you as you are returning to stay. However I would contact before hand. There is a problem finding a direct contact number, as I recall we... More
1
Vote
Room Tips
"Go for a Club package"
Read review
"Room 1129 is great."