Hotel Novotel Santiago Las Condes
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Hotel Novotel Santiago Las Condes

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Traveller (735)
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Room & Suite (204)
Huevo pochados, ricos y excelente presentación
Dining (115)
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About

4.5
#4 of 233 hotels in Santiago
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Opening in 2000, the Atton Las Condes is the first of our hotels located in Santiago, Chile. With the mindset that upscale comfort doesn't have to come at the expense of your wallet, in our hotel we strive to provide excellent location, service and accommodations at affordable rates that will please the most casual of travelers. Located in Nueva Las Condes Business Center and the Parque Arauco shopping district, our hotel is perfect for the busy executive or a family on vacation.Our 211 cozy and comfortable rooms are the perfect choice to rest after a hard working or shopping day.We have free Wifi in all public areas and rooms.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Business
Languages Spoken
English, Spanish, Portuguese

Location

Av. Alonso de Cordova 5199, Santiago Chile
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 88 out of 100
88
Arturo Merino Benitez Airport
12.1 mi
See all flights
Manquehue
10 minSantiago Metro
Escuela Militar
13 minSantiago Metro
3,908Reviews38Q+A63Room tips

Reviews
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Traveller rating
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Detailed Reviews
Leon&Ardi wrote a review Jan 2020
4.0 of 5 bubbles
Stayed in this hotel for nearly 3 months for my business trip because it is just 3 minutes walk from the office. The hotel really has a very good location for business travellers in Las Condes. However, its in-room facilities are not that up to date and the AC is really old and loud. The twin bed room actually has two queen size beds, which is a surprise if you are gonna share the room with someone else. The breakfast is OK but you also see they serve the same things over these three months. The staff are really friendly and helpful, especially those in the front desk. Julia is so patient, helpful and thoughtful. She speaks very good English and has helped me out many times with my billing, payment or invoice issues. Her kind help and perfect service has made my stay even happier and more enjoyable. I would love to stay in hotel again when I go to Santiago next time. Meanwhile, the hotel still has some space for improvement in its facilities and breakfast choices. Hope to see your progress next time.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel D, Encargado de Calidad - Novotel Santiago Las Condes at Hotel Novotel Santiago Las Condes
Responded 14 Jan 2020
Dear guest, We appreciate your kind comments, as well as the time you took to share them with us. For us it is very important to receive this type of feedback, because it allows us to know the vision of our guests, and to know the points where they believe we should improve our service. I will like you to know that this year our hotel will begin a renovation process, which will lead us to offer a totally renewed product and more according to the current times. On the other hand, thank you for recognize Julia's effort to make your stay the best experience. She will be very happy to read your words. We hope you can return to the future to witness these modifications. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
n23mj wrote a review Jan 2020
Wetzlar
4.0 of 5 bubbles
The hotel is very clean, lobby and breakfast room nicely decorated.

Staff is polite and friendly, good service

Breakfast is very good, a lot of things to choose from, nothing missing

The pool area is nice with sun chairs and a small house so kids can play

The rooms are not good. Furniture is worn out and really old, the hotel needs to invest in renovating the rooms urgently. Only good thing: the beds have been comfortable
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel D, Encargado de Calidad - Novotel Santiago Las Condes at Hotel Novotel Santiago Las Condes
Responded 10 Jan 2020
Dear guest, Thank you for your kind comments and for the time invested to do it. For us is very important to get this kind of feedback, because it allow us to know our guest's vision and to know which points they believe we should improve. I will like you to know that our hotel will start a renovation process this year. This will lead us to offer a new and fresh product, more accord to this new era. We really hope that you can return in the near future, to see all this changes. Best regards, Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes
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Alisha Lubben wrote a review Apr 2024
Santiago, Chile
5.0 of 5 bubbles
The hospitality of Novotel Las Condes is unmatched in Santiago! Out of the 50+ events that I've hosted in Chile, this was by far the smoothest and most professional because of the Novotel team.

Vanessa coordinated everything: the layout, food service, staff, and drinks. It was seamless and executed with precision. Ricardo, Jazmin, and Myriam were helpful, patient, and kind. Ricardo really went above and beyond to help guests feel comfortable by speaking with them in Spanish and English.

We were complimented on the food variety and flavor multiple times. The space was stunning, spacious, stylish, and impeccably clean.

The girls could even stay a while after the event and enjoy the hotel bar. Everyone we interacted with was warm and welcoming and seemed genuinely eager to help us have the best experience possible.
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maitte Romero, Other at Hotel Novotel Santiago Las Condes
Responded 28 Apr 2024
Hola, Siempre será un placer recibirla y atenderla, nuestra pasión por el cliente es uno de nuestros valores más importantes, esperamos volver a verla pronto y agradecemos y valoramos enormemente que nos preferirá Apreciamos mucho su comentario positivo, que a nuestros huéspedes les guste nuestro servicio, nos llena inmensamente. Esto nos anima a hacer mejor nuestro trabajo. Muchas gracias por hacernos saber su opinión. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes
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Andrea Acosta wrote a review Apr 2022
Lima, Peru
1.0 of 5 bubbles
We didn't get the housekeeping service in all our stay. We have the "cleaning room" doorhanger hanging in our door, and nothing.
We had to request for fresh new towels severals times (more than 7) and nothing.. We had to go down to get them. No new soap, no new shampoo or conditioner.

We request room service the first day we arrived, the empty dishes stay outside in the aisle for more than 8hrs.

And when we arrived, the front office lady that recieved us, was cero gentle. She could help us solve our problemas. She only wanted to charge us in Pesos Chilenos PLUS adding the TAX, because her POS couldnt recognize our card.
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Date of stay: April 2022
5.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JTrave1s wrote a review Jan 2024
+1
2.0 of 5 bubbles
I stayed at the Novotel, Las Condes during my vacation Monday, November 1 through Monday, November 6, 2023. Based on my stay, these are my recommendations.

1. Avoid the food that's left out. The flies are terrible. I picked up the tongs to get a brownie and a swarm of flies flew from it.

2. Leave your valuables at home, use the safe or keep them with you. The housekeeper stole my wallet from my suitcase.

On the first night, I removed my primary credit card, driver's license and passport and stored my wallet in my suitcase, knowing I wouldn't need it. When I returned to California and looked for it, I noticed it was no longer there. I emailed the hotel and they responded that it was found by the housekeeper and said I "forgot it." I took photos and a video of the room before I left so I knew it was a lie. After I shared that via email the hotel staff stopped responding to my messages knowing that I was no longer in the country. Thankfully I did take my passport out so I could get home.

The hotel is nice, the room was spacious and the staff was friendly and communicated well despite language barriers. There's also 24-hour security outside the hotel, which made me feel more safe.
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Date of stay: November 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: 1. Avoid the food that's left out. The flies are terrible. I picked up the tongs to get a brownie...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Aguilera, Guest Services / Front Office at Hotel Novotel Santiago Las Condes
Responded 15 Jan 2024
Dear Jasmine. I hope that upon receiving this answer you are well. I am contacting you as General Manager of Novotel Santiago Las Condes, to express my most sincere apologies for the situation described. Our main goal is to provide an exceptional service experience to all our guests or clients. As you have been informed, no one stole your wallet, you left it forgotten in the room and it is available to be picked up . The wallet will be delivered to whoever you indicate from Monday to Friday from 09:00 - 18:00 Hrs. We take the comments and situations you share with us very seriously and we are committed to reviewing our processes. That said, note that they have sent you the delivery procedure for lost and found items. I am at your disposal to coordinate with the person you indicate the delivery of your forgotten wallet. Thanking you for your understanding, All the best Leandro Moller
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Humphrey M wrote a review Feb 2023
Burnaby, Canada
5.0 of 5 bubbles
The hotel is located in the newer part of the city. It has a nice swimming pool and restaurant on-site. The location is within 10 mins walk to a big shopping centre and lots of shops and restaurants. There is another business district within 20 mins walk with lots of shops and restaurants. I feel stay walking in that part of the city.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natalia A wrote a review Oct 2023
5.0 of 5 bubbles
I was very well attended by Maria Paula who is the front desk manager, and she solved my issue with my Booking reservation.
Jasmine, whose the kitchen manager, was very thoughtful and comprehensive when she opened the exception to do a smoothie for my son since he had an earache and was unable to chew anything. Good team!
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maitte Romero, Other at Hotel Novotel Santiago Las Condes
Responded 17 Oct 2023
Estimada Natalia, Gracias por tomarse el tiempo de responder nuestra encuesta y es muy reconfortante saber que como Hotel, llenamos sus expectativas, Nos alegra que Ud. haya disfrutado su estancia con nosotros, estamos para servirle a nuestros clientes y que se sientan en casa, es muy importante su comentario para nuestro equipo, para que seguir mejorando la calidad de nuestro servicio, gracias por compartir su experiencia. Y esperamos poder pronto verla de vuelta, y que su visita sea tan agradable como la previa. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes
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Orracle wrote a review Dec 2023
Gurnee, Illinois
5.0 of 5 bubbles
Bright spacious room and saving the planet with no tiny toiletries (although the shampoo bottle top didn’t work well). It is close to malls and the park. The plugs worked with both US and European plugs. The elevator speed was excellent!

Nice fitness center but no free weights—the only knock on a great hotel.
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maitte Romero, Other at Hotel Novotel Santiago Las Condes
Responded 5 Dec 2023
Estimado/a. Agradecemos y valoramos enormemente que nos preferirá Apreciamos mucho su comentario positivo, que a nuestros huéspedes les guste nuestro servicio, nos llena inmensamente. Esto nos anima a hacer mejor nuestro trabajo. Muchas gracias por hacernos saber su opinión. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abby T wrote a review Nov 2023
5.0 of 5 bubbles
Great staff, great food! The staff was so helpful and attentive all of the time which made our experience much better. We also had whatever assistance we needed whenever we required it! Overall, that was a wonderful stay and I would stay here again!
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maitte Romero, Other at Hotel Novotel Santiago Las Condes
Responded 27 Nov 2023
Hola, Gracias por tomarse el tiempo de responder nuestra encuesta y es muy reconfortante saber que como Hotel, llenamos sus expectativas, Nos alegra que Ud. haya disfrutado su estancia con nosotros, estamos para servirle a nuestros clientes y que se sientan en casa, es muy importante su comentario para nuestro equipo, para que seguir mejorando la calidad de nuestro servicio, gracias por compartir su experiencia. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes
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Sophia P wrote a review May 2024
5.0 of 5 bubbles
It’s very good, the food it’s amazing and everything it’s fresh, I loved the bread machine (that makes the bread hot), the fruits are so good, and the juice it’s the best!
The breads are fresh and hot.
It’s the best hotel that I’ve ever be
Muchas gracias
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maitte Romero, Other at Hotel Novotel Santiago Las Condes
Responded 5 May 2024
Estimada Sophia, Gracias por tomarse el tiempo de responder nuestra encuesta y es muy reconfortante saber que como Hotel, llenamos sus expectativas, Nos alegra que Ud. haya disfrutado su estancia con nosotros, estamos para servirle a nuestros clientes y que se sientan en casa, es muy importante su comentario para nuestro equipo, para que seguir mejorando la calidad de nuestro servicio, gracias por compartir su experiencia. Y esperamos poder pronto verla de vuelta, y que su visita sea tan agradable como la previa. Reciba un cordial saludo. Maitte Romero Equipo Novotel Las Condes
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from AmadaRivero
Buenas tardes Agus, ¡Gracias por tu interés! Te comento que nuestra piscina se encuentra en la terraza y es exterior, y que no contamos con entretenimiento ni estaciones de juegos para niños. Sin embargo, nos encontramos junto a una plazoleta con diversos juegos para niños. Ante cualquier duda, por favor escríbenos nuevamente. Saludos cordiales, Amada Rivero Gerente de Turno
Answer from Matthew C
Gilles Plains, Australia84 contributions14 helpful votes
I ate at La Perla del Pacifico last year but recent reviews seem to suggest the quality has dropped. However there are lots of places to eat in the mall at Achs Las Condes.
cellagirl asked a question Jan 2017
Chalfont, Pennsylvania73 contributions52 helpful votes
Hello! Do you have shuttle service from the airport?
Answer from Miguel D
Santiago, Chile11 contributions1 helpful vote
Dear cellagirl, Atton doesn´t have a private pick up service but there's a private taxy company who works with us and can pick you up at the airport. The approximate cost for this service is CLP $24.500 (around USD $35,00/$40,00). If you want to arrange your pick up service with this company, please contact our reservations department through the reservations department email (if you don't have this information, please visit our web site), and ask for it. They will help you with this service. Best regards, Miguel Díaz Quality Supervisor
Answer from Elena G
Santiago Metropolitan Region, Chile2 contributions
Dear Monika, We are going to take care of your floor and bed requests. We cannot assure the floor and the view but we are going to do all our best. Regards, Elena Nabau Hotel General Manager
Answer from Elena G
Santiago Metropolitan Region, Chile2 contributions
Dear Monika, The airport of Santiago de Chile is located about 21 kilometers from Atton Las Condes Hotel, located in Las Condes District. But like most of the airports in Latin America, it is not so easy to get in or out of. We can arrange a transfer from the airport of Santiago de Chile to the hotel and the price is 27.500 Chilean pesos and takes around 30 minutes to arrive depending on the traffic. Please, in case you request transportation, contact us. Regards, Elena Nabau Hotel General Manager
Kadu S wrote a tip Apr 2024
Campinas, SP2 contributions
5.0 of 5 bubbles
"Sure! ALWAYSSSS BE HERE!!!"
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Roving173297 wrote a tip Jan 2024
Longwood, Florida3 contributions
5.0 of 5 bubbles
"I would recommend it without hesitation!"
Read full review
JTrave1s wrote a tip Jan 2024
6 contributions
2.0 of 5 bubbles
"1. Avoid the food that's left out. The flies are terrible. I picked up the tongs to get a brownie and a swarm of flies flew from it. "
Read full review
Aussie F wrote a tip Oct 2023
Melbourne, Australia2 contributions
5.0 of 5 bubbles
"We stayed there for three weeks with two kids and my mother. We are from Australia. We can say the service was excellent! And Great location"
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traveling_fool wrote a tip Dec 2019
Chicago, Illinois60 contributions71 helpful votes
5.0 of 5 bubbles
"Ask for a room away from the service door"
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Not the right property for you?
There are more places to choose from in the Santiago area.
PRICE RANGE
£99 - £142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
atton las condes hotel santiago, atton las condes santiago
LOCATION
ChileSantiago Metropolitan RegionSantiagoLas Condes
NUMBER OF ROOMS
212
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL NOVOTEL SANTIAGO LAS CONDES - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Hotel Novotel Santiago Las Condes
Which popular attractions are close to Hotel Novotel Santiago Las Condes?
Nearby attractions include Escapology Chile (0.2 miles), Araucano Park (0.2 miles), and KidZania Santiago (0.2 miles).
What are some of the property amenities at Hotel Novotel Santiago Las Condes?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Novotel Santiago Las Condes?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Novotel Santiago Las Condes?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Novotel Santiago Las Condes?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Hotel Novotel Santiago Las Condes?
Conveniently located restaurants include Nowa's Cantina, Apero, and Rosso.
Are there opportunities to exercise at Hotel Novotel Santiago Las Condes?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hotel Novotel Santiago Las Condes?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Novotel Santiago Las Condes offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Novotel Santiago Las Condes?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Hotel Novotel Santiago Las Condes?
Many travellers enjoy visiting Café Tudor Turistik (3.8 miles), Palacio Fallabella (4.5 miles), and Biblioteca Patrimonial Recoleta Dominica (4.2 miles).
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