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NH Collection Plaza Santiago

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#46 of 197 Hotels in Santiago
Certificate of Excellence
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1 room 2 adults 0 children
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NH Collection Plaza Santiago
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1,629 Reviews from our TripAdvisor Community

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Showing 448: English reviews
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LA
Reviewed 5 days ago NEW

Room was quite lovely==towels very nice=water pressure great for showers Breakfast was adequate=Staff on front desk nice & helpful==had no money=so unable to give change for large bills==$1=640 pesos=so received many 10,000 notes from bank that hotel could not change=also no stamps so had to go to post office==have been to many hotels in many countries=always able to change at...

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Thank nefertiti10
Toronto, Canada
Reviewed 1 week ago

NH Collection is an upscale hotel that is close to a major shopping mall, the tallest building in South America and the metro. The hotel staff, especially the concierge, Robinson, were all excellent. The service was superb. An example that comes to mind was - our flight was in the evening and so we wanted to spend the day in...

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Thank Ryan F
Maria Patricia C, Director de Relaciones con Clientes at NH Collection Plaza Santiago, responded to this review

Dear Guest, On behalf of the hotel nH Collection Plaza Santiago we would like to express our thanks for choosing us as your host. Your comments were are filed with great joy knowing that your experience with us was of your total satisfaction. I will mentioned your kind words to our front desk staff and Robinsson. We hope your retorn...

Cork
Reviewed 1 week ago

Building site, disinterested staff, nobody to assist with luggage on arrival or departure, temporary breakfast room, if a hotel is under going renovation then they should advise, hammer drills and banging until 8pm, room stinks of paint Staff obviously immune to complaints and don't care, avoid this place until it is finished, if you have booked I advise you cancel...

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Thank Scomp
OANDUJAR, Director de Relaciones con Clientes at NH Collection Plaza Santiago, responded to this review

Dear Guest. We have taken note of your comments, thank you for your time in writing to us. we hope to see you soon for give us a new opportunity to serve you and make your experience with us better. For us the satisfaction of our customers is very important. Best Regards, Maria Patricia Carreño Customer service Manager

Bourne, United Kingdom
Reviewed 4 weeks ago

This is an excellent hotel located in the business district adjacent to the Costanera shopping mall and Sky tower. During our visit, the hotel was undergoing a major refit, which did not detract from its excellence and one assumes, when it is completed, this will be a superb hotel. Even in its state of renovation, I would recommend this hotel.

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Thank mikesierra
OANDUJAR, Director de Relaciones con Clientes at NH Collection Plaza Santiago, responded to this review

Dear Guest, Thanks for your valuable comments, for us it was an honor to have you here,. we hope to see you soon, in this your hotel in the city of santiago. Best regards. Maria Patricia Carreño Jefe de servicio al Cliente

Winnipeg MB Canada
Reviewed 5 February 2017

We found the rooms to be excellent and the service excellent and very accommodating. No problem with check in! Unlike the previous reviewer no problem with black out curtains covering the windows at night. We also found the breakfast buffet to be excellent with the food fresh! Perhaps they read the previous review lol One big complaint the restaurant was...

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Thank xperiencedcanuck
OANDUJAR, Director de Relaciones con Clientes at NH Collection Plaza Santiago, responded to this review

Dear Guest, Thank you for writing, we are very grateful for your comments, we hope to have the opportunity to welcome you again in this your hotel in the city of Santiago. Best regards! Maria Patricia Carreño Customer Service Manager.

Brazil
Reviewed 17 January 2017

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1Thank Lilies51
OANDUJAR, Director de Relaciones con Clientes at NH Collection Plaza Santiago, responded to this review

Switzerland
Reviewed 26 December 2016

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Thank 677sandrines
Nottingham, United Kingdom
Reviewed 1 December 2016

Review collected in partnership with NH Hotels
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Thank Bruce N
OANDUJAR, Gerente at NH Collection Plaza Santiago, responded to this review

Atlanta, GA
Reviewed 28 November 2016

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Thank usaboyo
OANDUJAR, Gerente at NH Collection Plaza Santiago, responded to this review

West Midlands
Reviewed 26 October 2016 via mobile

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Thank Rich_Sue_UK

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Plaza Santiago staff and other travellers.
28 questions
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Questions? Get answers from NH Collection Plaza Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor to enjoy the view of the mountains.”
 of 5 bubbles hugoh660, 7 Oct 2016 | Read review
“Quiet rooms are always on the top floors. If you get a room that overlooks Vitacura you will most likely get a view of the Andes.”
 of 5 bubbles L4402BHchrism, 25 Jul 2016 | Read review
“Do not choose higher floors, Santiago's smog wouldn't let you appreciate the view.”
 of 5 bubbles M-P-Aguirre, 14 Jul 2016 | Read review
“If available, the Business room is the best option”
 of 5 bubbles VladimirRicardo, 31 May 2016 | Read review
“Pick the rooms on higher floors and facing the mall for a nice view of the Sky Costanera (the tallest building in Latin America)”
 of 5 bubbles 865jasonp, 25 May 2016 | Read review
5 of 5