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The reception staff was friendly and cooperative, the rooms (we stayed in 3 different occasions in 3 different rooms) were comfy, clean, breakfast was fresh, on tine and continuously refilled. The location is convenient for several points of interest in Santiago.
I am writing this as a partial review since we stayed at the Andes Suites just down the street, though it is affiliated with his hotel (it was fully booked). We were required to check in here and breakfast was provided here though our actual...More
Still I am very upset due to how the hotel manage my reservation. As the hotel ask, I was calling since 3 days ago to the only number to contact the aparthotel (they do not have front desk) but nobody answered my phone, neither the...More
Response from Jorge E, Director de Relaciones con Clientes at Diego de VelazquezResponded 5 January 2018
You do not reserve with us, since there exist numerous aparthotels and hotels, that have taken our name, for it we insist that there should deal official our channels to do reservations ... e-mail of reservations, web page, booking, despegar, tripadvisor, trivago... or your travel...More
We stayed here for a few nights at the end of a month of traveling & found it to be a comfortable , central place to stay. There are lots of bars , restaurants & shopping nearby & its just a short walk to the...More
Hotel is not centrally located, however it's close to a metro station that can take you to most of city's attactions. Room was confortable, though fairly old. Reception employees were not quite willing to assist. I would not recommend this hotel.More
Response from Jorge E, Director de Relaciones con Clientes at Diego de VelazquezResponded 7 December 2017
Regards to you, we must inform that we are in the best and most privileged location of Santiago, but as you inform, we are not in the center... DOWNTOWN.
As additional information our workers are compromised persons, we will verify what you us report and...More