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Mercure Santiago Centro

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Traveller (445)
Room & Suite (187)
Pool & Beach (42)
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Overview
  • Excellent25%
  • Very good50%
  • Average18%
  • Poor5%
  • Terrible2%
Travellers talk about
“national library”(12 reviews)
“santa lucia”(18 reviews)
“central location”(20 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,145)
There are newer reviews for Mercure Santiago Centro
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51
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Show reviews that mention
All reviewsnational librarysanta luciacentral locationwalking distancemetro stationbusiness centermain avenuea bit tiredatacama desertsmall poolbreakfast buffetpool area isnice breakfastshort stayfront desk staffnice roomair conditioning
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11 - 15 of 243 reviews
Reviewed 2 February 2018 via mobile

This hotel is very clean and the staff very helpful and kind. You are just a short walk from many if the local hot spots, like Bella Vista and Las Terraces. The Plaza de Arms is only 7 blocks or so and the metro is...More

1  Thank Frances L
Response from Mercure S, Manager at Mercure Santiago CentroResponded 5 February 2018

Dear Frances L, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

Reviewed 17 January 2018 via mobile

The hotel is centrally located and walking distance to Plaza de Armas and just across from St Lucia Hill. Perfect for a short stay and to give you a sniff of the city. Rooms are comfortable and the rate includes breakfast which caters to various...More

1  Thank Okrad M
Response from Mercure S, Manager at Mercure Santiago CentroResponded 18 January 2018

Dear Okrad M, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement...More

Reviewed 12 January 2018

We really enjoyed our stay at the Santiago Mercure. The hotel looked after us extremely well and all the facilities were very good. The staff were helpful, with good English and the food was delicious. Tiny criticism - the pool was too cold for me!

Review collected in partnership with Accorhotels.com
1  Thank barbaramP4018ZA
Response from Mercure S, Manager at Mercure Santiago CentroResponded 17 January 2018

Dear barbaramP4018ZA, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

Reviewed 12 January 2018

Very good hotel, in good condition and on center location. Spacious rooms, good restaurant, nice pool, friendly staff. Air conditioning very noisy, sleeping is difficult if cooling on heating is required during night time.More

Review collected in partnership with Mercure Hotels
1  Thank hannum2018
Response from Mercure S, Manager at Mercure Santiago CentroResponded 17 January 2018

Dear hannum2018, Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. Please allow me to express my sincerest apologies about the inconvenience with air conditioning. Please rest assured that we are taking the appropriate measures to address...More

Reviewed 7 January 2018

Great location, nice room*, pleasant if very large-city-hotel fittings, facilities & decor and attention to security. Rodrigo at the front desk is great: he and the rest of the front desk staff are helpful, polite and well informed. We also had a great NYE dinner...More

2  Thank mbutu2013
Response from Mercure S, Manager at Mercure Santiago CentroResponded 12 January 2018

Dear mbutu2013, Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Pool
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$96 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Family Hotel in Santiago
#34 Luxury Hotel in Santiago
#46 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$96 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Family Hotel in Santiago
#34 Luxury Hotel in Santiago
#46 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (445)
Room & Suite (187)
Pool & Beach (42)
Dining (39)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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redhonker
23 July 2017|
AnswerShow all 7 answers
Response from rcperez | Reviewed this property |
Ibis location is better, but Mercure hotel itself is better Still plenty of dinning options walking distance and safely around
0
Votes
hobbit_8
18 December 2016|
AnswerShow all 4 answers
Response from Mercure S | Property representative |
Good day from Mercure Santiago! We can make the reservation with our supplier, and send you the cost and details. In order to book the transportation service, we need your flight Information with arrival. Kind regards... More
1
Vote
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WilloTheKing
11 August 2016|
AnswerShow all 3 answers
Response from Barbara C | Reviewed this property |
We took a taxi. Get a pre-paid ticket for a taxi inside the airport. Do not take a taxi from the street. The hotel is used to having international passengers arriving at all times and will accommodate if a room is... More
2
Votes
Room Tips
"Views are better at the front. Quieter at the back."
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"check the aircon before unpacking!"
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"A high floor is likely to be quieter as it is on a busy street."
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"As for a superior renovated rooms, preferably looking the back for silence."
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