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Sheraton Quito

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Sheraton Quito
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784 Reviews from our TripAdvisor Community

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Showing 366: English reviews
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Strongsville, Ohio
Reviewed yesterday NEW

Great place to stay the food was wonderful and the place just great. Always clean and in order. I would definitely select this hotel for a future stay and have an amazing breakfast at the restaurant. Also the location is very convenient close to malls and historic places.

Review collected in partnership with this hotel
Thank TicoSolis
Reviewed 2 days ago NEWvia mobile

We were booked at the Sheraton through our Road Scholar tour before going to the Galapagos. The hotel had a lovely lobby, everyone was extremely friendly and helpful, our rooms were large with nice bathrooms and comfortable beds. Our first night we had a light dinner in the bar area where there was live music (excellent). Our last night we...

Thank Travelingigi
Dar es Salaam, Tanzania
Reviewed 3 days ago NEW

An excellent choice if and only if they can carter better to non Spanish speaking guests. The club room staff should be able to understand basic English and have better variety munchies 🤔! Otherwise the staff are very friendly and helpful.

Review collected in partnership with this hotel
Thank emmy190
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear emmy190, Thank you so much for sharing your feedback of your most recent visit with us. First and foremost, I would like to apologize on behalf of the team for we did not succeed in making your visit more memorable. I have addressed your concerns with our Director of Food & Beverages for immediate corrective action. We will look...

Reviewed 5 days ago NEWvia mobile

Amazed on the training and quality of this hotel The club level lounge is first class the offerings fresh and great variety Juan Carlos our concierge received us and provided a warm reception The staff on the club lounge have mastered personalized service. Great location walking distance to great restaurants and shopping

Thank Germain G
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Germain G, Thank you so much for taking the time to share your feedback of your most recent visit with us. I am truly happy to read that not only did you enjoy your room but also the amenities the hotel offers, especially our Club Lounge service. Thank you for recognizing Juan Carlos service, we are happy to see...

Reviewed 1 week ago

The Sheraton Hotel in Quito is first of the best in the city I recommend it because it has an excellent location in the city center, it is close to shopping and business centers. I stayed for a week at this luxurious hotel, I liked their service because it is efficient and very friendly. The customer service is prompt and...

Thank Dennis Davids L
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Dennis Davids L, Thank you so much for taking the time to share your feedback with us. It gives me such great pleasure to read that you have enjoyed the different components your stays have offered at Sheraton Quito, especially our location, the hotel amenities and the service our team provides. It is truly rewarding to read that you...

Ridgefield, Connecticut
Reviewed 1 week ago

The staff could not be friendlier and the SPG platinum benefits that were extended to us were excellent. Club floor staff, front desk, bellman, everyone could not be friendlier and more efficient and responsive. We had an issue with heat, they sent an engineer within minutes. The suites are extremely spacious with a kitchenette, two bedrooms, and two baths. The...

Thank LovetheBigIsland
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear LovetheBigIsland, Thank you so much for sharing your feedback of your most recent stay at Sheraton Quito. I am delighted to learn that you found comfort in one of our suites and rooms. It gives me such great pleasure to learn that our team was successful in providing you with efficient and friendly assistance throughout your visit Thank you...

Diamond Bar, California
Reviewed 1 week ago

Sheraton hotel is one of the best hotels in Quito. I would say that the service at this hotel is far beyond expectations. I was there for a business trip and the check in was a breeze. The rooms are spacious and clean. The bathroom is also clean and spacious. The shower water flow and water temperature are perfect. The...

Thank Fredito67
Toronto, Canada
Reviewed 2 weeks ago

We have stayed at many Sheraton locations globally. This was by far one of the best. We check in well after mid night and the receptionist's welcome was "we have been waiting for you" with a huge smile. Our room was perfect. The rate included breakfast. Fortunately we were there on a Sunday and experienced a lovely Ecuadorian brunch with...

Thank FluffyToronto
Quito, Ecuador
Reviewed 2 weeks ago

The hospitality of this culture meets and exceeds expectations. Traveling away from home it´s great to know there is a safe and "hometown" location. Every request was met with a smile and followed up with a phone call.

Review collected in partnership with this hotel
Thank Naomi C
Avon, CT
Reviewed 3 weeks ago via mobile

We arrived at midnight and were quickly checked to our Club Floor room that was upgraded to a suite at no extra charge, which was nice because we are only general members in Sheraton's frequent guest program. There was nothing really distinctive about our 2-room suite. It certainly could have been located anywhere in the world. While the furnishings were...

Thank Craig B

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting

Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: £178 - £341 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points
Hotel Style:
#2 Luxury Hotel in Quito
#2 Business Hotel in Quito
#12 Romantic Hotel in Quito
#17 Family Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Quito staff and other travellers.
7 questions
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La Mirada, California
19 days ago
New York City, New York
1 month ago
San Francisco, California
Austin, Texas
10 months ago

See all questions (7)

Questions? Get answers from Sheraton Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors are always quieter”
 of 5 bubbles Fredito67, 15 Feb 2017 | Read review
“Higher the better. We were on 4th floor and still had a view”
 of 5 bubbles FluffyToronto, 11 Feb 2017 | Read review
“Higher floors offer better views.”
 of 5 bubbles MateoExplorador, 25 Jan 2017 | Read review
“SPG members get nice rooms.”
 of 5 bubbles none006, 13 Nov 2016 | Read review
“11 C is a great room.”
 of 5 bubbles DTL0323, 21 Oct 2016 | Read review
5 of 5