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NH Collection Quito Royal

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NH Collection Quito Royal
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720 Reviews from our TripAdvisor Community

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Showing 335: English reviews
Tel Aviv, Israel
2 reviews
Reviewed 5 days ago NEW

Excellent hotel, people and breakfast food! Very clean and comfortable and the people were very attentive to every need. Location is good, close to several restaurants and 10 minutes from the historical center.

Review collected in partnership with NH Hotels

Helpful?
Thank Ernesto404
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Ernesto, Thank you for sharing your great feedback with us, we are thrilled to know that you enjoy every minute of your time with us; for us is a tremendous joy to hear that we provided you an excellent experience in our hotel. It would be a great pleasure to welcome you back here, your home in Quito!... More 

Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

Located in the down town (not historic downtown ) is near to everything, nices rooms, heated bathroom floor, air conditioning,TV cable, mini bar, a place to feel in home if your home haves minimalism decor, I will come back, nice detail a chocolate under de pill :-)

Helpful?
Thank Alberto S
NHQuito-GuestService, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Alberto, Thank you for sharing your nice comments with us, we are happy to hear that you enjoyed our facilities, location and moreover, our service; it is our main goal to provide a pleasant time to our guest and we are glad to hear that we met our purpose with you. It would be a pleasure to welcome... More 

Chicago
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 weeks ago

This hotel is old and not remodeled. Toilet didn't flush and bed practically sits on the floor, it's so low. hard bed. Bathroom counter was waist-level. Tiny room. Unpleasant staff across the board. Stay across the street at the Swissotel for a world of difference.

Helpful?
Thank silly101
NHQuito-GuestService, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank your for taking the time to write us about your experience in our hotel, your comments will help us to review the areas that need improvement and make the corrections immediately in order to avoid unsatisfactory moments in the future; we are very sorry that you went through these inconveniences and therefore all your observations are appreciated... More 

Kuala Lumpur, Malaysia
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

I stayed 5 nights at NH Collection hotel during the business trip to Quito. Hotel room was not so spacious and was quite small. Breakfast was impressive with variety of food and fruit juice. Hotel was located so close to several restaurants of most of them with good quality of food. Internet connectivity in the hotel was satisfactory.

Helpful?
Thank rasyil
NHQuito-GuestService, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for sharing your experience with us, it is good to hear that you were satisfied with our buffet breakfast, the Wi-Fi service and our convenient location. We are sorry that your room did not provide your the comfort you expected; we would like to let you know that we have different categories of room and if... More 

Panama City, Panama
Level Contributor
76 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 weeks ago via mobile

This is the former Radisson Hotel in Quito. The new NH branding makes the hotel look nicer but it's average at best. The beds were not comfortable but the room was clean and modestly appointed. For whatever reason, the hallway lights keep going out on our floor and we often entered or left in total darkness, which didn't make us... More 

Helpful?
Thank AirDumas
NHQuito-GuestService, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Dumas, Thank you for sharing your experience with us, we are sorry that you were not impressed and completely satisfied during your stay in our hotel; about the lightning in the hallway, it was reported to the maintenance department in order to solve the inconvenience right away, since we regret very much that you did not feel save... More 

Hampton
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2016

The rooms are very comfortable and well equipped. The breakfast is superb, The staff go out of their way to deliver great service. The taxi service organised by the doorman in very comfortable unmarked cars is extremely efficient and very good value( £3.50 for a20 min ride to the centre of town) Highly Recommended

Review collected in partnership with NH Hotels

Helpful?
Thank Bill C
NHQuito-GuestService, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. William, Thank you for sharing a great review with us about your experience in our hotel; we are thrilled to know that you enjoyed your time with us and that you received a great service from our staff; your satisfaction indeed inspires us to keep on the good work in bringing our guests the quality service they deserve.... More 

Midwest USA
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 October 2016

We arrived late evening to a warm and accommodating reception. The room was modern, clean, with complimentary bottled water. The expansive breakfast buffet offered a variety of choices, which included delicious pastries and ordering off their “short-order” menu was quick and easy. Hotel staff and servers were appropriately friendly and highly competent.

Helpful?
Thank nenigma2
NHQuito-GuestService, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for writing us your nice feedback, we are pleased to hear that you enjoyed our facilities and service during your time with us. We work hard in order to met our guest satisfactions and it is nice know that we accomplished our goal with you. It would be great to welcome you back on a future... More 

Washington, District of Columbia, United States
Level Contributor
5 reviews
Reviewed 3 October 2016

I stayed in the hotel in mid-September when I arrived into the city on a late flight from the US. I checked in close to midnight. The staff working that night was attentive and welcoming. As I was checking in they brought me a complimentary canelita, inquired about my flight and helped me with my bag. The following day, the... More 

Helpful?
Thank Fabiana P
NHQuito-GuestService, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mrs. Fabiana, Thank you again for sharing such a great feedback with us, certainly all of our team feels inspired by you gentile words; we all are committed to our guest satisfaction, and we are thrilled to know that we met our goal during your time in our hotel. It would be a great pleasure to welcome you back... More 

Huntington Beach, California
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 September 2016

We checked into this hotel twice during our latest trip to Quito & found-out that; So far,The renovations were implemented nicely at the higher floors while the lower floor old-rooms are poorly maintained, with carpets in need of shampooing,pluming problems or just unacceptable status.

Helpful?
Thank hassan s
NHQuito-GuestService, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Hassan, Thank you for taking the time to write us about your experience; we are glad you enjoyed the second stay in one of our renovated rooms. On the other hand we pity the fact that you were not satisfied with your room during the first stay; indeed we are under renovation and we planned to have all... More 

New York City, New York
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 September 2016

Newly renovated hotel with modern rooms and very well located. Amenities in good shape. Excellent wifi. Great breakfast buffet. Not to mention the staff: they are always willing to help and make you comfortable. A special mention to Fernanda (I do not know her last name) from front desk: she deserves the credit for one of the best front desk... More 

Helpful?
Thank LAschermann
NHQuito-GuestService, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for sharing such a nice feedback with us, we are thrilled to know that you enjoyed our services and hospitality, specially Fernanda´s, I will share you gentile words with her and I´m sure she will be honored to hear that you remembered her name. It would be a great pleasure to welcome you back on future... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
NH Collection Quito Royal is next to the World Trade Center in the most exclusive business, financial and gastronomic areas in Quito. Located 40 minutes away from Mariscal Sucre International Airport and 15 minutes away from Historic Downtown which was declared World Heritage Site by UNESCO. Close to major attractions, shopping centers and Plaza Foch. ... more   less 

Additional Information about NH Collection Quito Royal

Address: Avenida 12 de Octubre | Cordero 444, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: £64 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Quito Royal 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Radisson Quito
Quito Radisson
Hotel Style:
#3 Business Hotel in Quito
#6 Luxury Hotel in Quito
#13 Romantic Hotel in Quito
#20 Family Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Quito Royal staff and other travellers.
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Questions? Get answers from NH Collection Quito Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pls read my review. Thanks.”
 of 5 bubbles silly101, 10 Nov 2016 | Read review
“Request a room at the the higher floors.”
 of 5 bubbles hassans297, 24 Sep 2016 | Read review
“My room was excellent and had a good view of the city and also the famous snow topped Cotopaxi volcano”
 of 5 bubbles , 4 Aug 2016 | Read review
“Five rooms per floor so you are always close to the elevator.”
 of 5 bubbles Buddha50, 14 Jul 2016 | Read review
“Room with 2 tween beds was small. Other room with 1 full bed, room size was fine. Get details about paying in person, credit card or cash.”
 of 5 bubbles sebastian6002, 11 May 2016 | Read review
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