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Hotel Los Balcones

Travellers' Choice award winner
#4 of 58 Hotels in Cuenca
GreenLeadersPlatinum level
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Hotel Los Balcones
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409 Reviews from our TripAdvisor Community

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Showing 282: English reviews
Reviewed 2 weeks ago via mobile

We spent a year in Ecuador with our first two months at Los Balcones. They are wonderful there. The staff is so friendly and helpful. They are a home away from home. The hotel is pet friendly as we brought our 18 year old kitty with us. She enjoyed it as well. The restaurant is good too!

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Helpful?
Thank Squirrel850
The world
Reviewed 2 weeks ago

Los Balcones has an old world charm. Lots of wood everywhere, internal balcones, large comfortable rooms; a far cry from a typical corporate hotel and much better than many. Our room was spacious with a huge bed, a seating area and a decent sized bathroom complete with a modern shower. Staff were helpful but not effusive, carrying our bags to...

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Helpful?
Thank Magsnmike
Reviewed 3 weeks ago

Los Balcones is agreat option to stay in Cuenca. The rooms are very clean with private bathroom and hot water. The views are amazing from the rooms. The staff is nice and social. The breakfast is very delicious. Great value for money !

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Helpful?
Thank Alisson B
New York City, New York
Reviewed 5 weeks ago

We stayed in Hotel Los Balcones in December during our brief visit to Cuenca. The hotel is conveniently located a few blocks from the main square. The staff was extremely friendly, helpful, and knowledgeable (I believe the gentleman's name was Paulo). Our room was a corner room on the second floor with a balcony. It seemed that it had been...

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Helpful?
Thank GabbiSanReq
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear GabbiSanReq . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Washington
Reviewed 15 January 2017

This is one of the best hotels I have stayed in, in South America. Not only are the rooms large, but the breakfast that is included in the price is wonderful. When we were there, the buffet was overseen personally by the owner. We also tried out a few small dishes at the restaurant onsite and were very impressed. Excellent...

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Helpful?
Thank Laura_Travels196
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Laura. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

Phoenix, Arizona
Reviewed 28 December 2016 via mobile

Had a great five night stay at this hotel in Cuenca over the holidays. Location was great in the old part of town near the main cathedral, which our room had a nice view of. Breakfast was good, as well as the Christmas dinner they hosted. Overall I loved the character of this place and found the service to be...

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Helpful?
1Thank NickB92
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Nick. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

Reviewed 7 December 2016

We stayed in the new addition the first night. It was not good. The room was very large, but we could hear the restaurant/club next door all night. The bed was squeaky as well and we did not sleep well. There were no other rooms available that evening, so we could not change rooms. If this was my only experience...

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Helpful?
1Thank Dax S
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Jinju. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

San Francisco, California
Reviewed 21 November 2016 via mobile

This hotel is not only located near all the sights but it is in a lovely old building that has been restored to perfection. We had room 4 on the second floor. Double windows blocked out any noise that could have come from the street. There were also shutters. The bathroom had hot water and the most amazing shower (see...

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2Thank Francoise1948
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Francoise. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

Vienna, Austria
Reviewed 1 November 2016 via mobile

I stayed for 2 nights in this lovely, Colonial hotel. The entrance hall and the rooms are delicately decorated and styled! The staff is extremely pleasant and friendly, one feels like more than a simple guest! Breakfast ist very good with several options of fruits, bread, pancakes, eggs, cereals and and and. An amazing place to stay, very close to...

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Helpful?
1Thank Idril C
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Idril. In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Sugar Land, Texas
Reviewed 25 October 2016

Squeaky wooden floors ? Yes ! I wouldn't expect less of this kind of old, incredibly charming hotel right in the middle of the old town. The exterior is cute enough, but the interior is gorgeous ! The staff was very friendly and helpful throughout, they all spoke English well enough to communicate easily. I loved the breakfast with some...

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Helpful?
1Thank MmeGrroschat
HotelLosBalcones, Director de Relaciones Públicas at Hotel Los Balcones, responded to this review

Dear Guest. We are really glad our team made all your stay excellent, and we are really happy with your high score included in your review. Thank you very much for your comments. Sincerely, Paolo Echeverría R., Administrador

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Los Balcones Hotel is located in the center of Cuenca, to 10 minutes of Mariscal Lamar Airport.Our rooms are designed with fine details, each different and equipped with the requerments os a first-class hotel in a unique colonial setting.Sole Mio works in the central courtyard of the Hotel Boutique Los Balcones, which highlights the magnificent decor and atmosphere. The restaurant combines traditional Ecuadorian culinary trends with finest Italian cuisine, thus providing unique flavors. With ingredients imported and region, always emphasizing the sublime in our menu to the taste of our customers... ... more   less 

Additional Information about Hotel Los Balcones

Address: Presidente Borrero 12-08 y Gaspar Sangurima esquina, Cuenca 010150, Ecuador
Region: Ecuador > Azuay Province > Cuenca
Price Range: £52 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Los Balcones 3.5*
Number of rooms: 16
Reservation Options:
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Hotel Style:
#1 Green Hotel in Cuenca
#3 Romantic Hotel in Cuenca
#4 Business Hotel in Cuenca
#4 Family Hotel in Cuenca
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Los Balcones staff and other travellers.
3 questions
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Questions? Get answers from Hotel Los Balcones staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for a room away from the street”
 of 5 bubbles Magsnmike, 1 Feb 2017 | Read review
“Try to choose a room with a balcony in the upper floors. The view is truly amazing.”
  • Morning view from the room
  • View of the sunset from the balcony.
 of 5 bubbles GabbiSanReq, 16 Jan 2017 | Read review
“We had a room that faced away from the street. No balcony, but better for noise.”
 of 5 bubbles Laura_Travels196, 15 Jan 2017 | Read review
“Try to avoid staying in the new wing unless you need extra room (and beds) for children.”
 of 5 bubbles jinjup, 7 Dec 2016 | Read review
“Upper floors and balcony!”
 of 5 bubbles Jessensjourney, 21 Aug 2016 | Read review
5 of 5