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El Dorado San Agustin

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#39 of 162 Hotels in Cusco
Certificate of Excellence
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424 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Reviewed 2 days ago NEWvia mobile

First of all,great thing about this hotel are employees-very attentive,smiling. In case of Altitude sickness,oxygen and coca tea is at your disposal free of charge. Problem is that staff members dont speak English very well so more complicated issues isnt easy to communicate. Kitchen was very very good too. We used room service very often and it was delicious and...

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Helpful?
Thank Borko I
Shanghai, China
Reviewed 2 weeks ago

Great base to use when exploring Cusco city. Just a few blocks from Cusco's main plazas, with a bank and plenty of local shops and eateries close by. The staff were wonderfully friendly and responsive. The rooms were clean and comfortable. Good breakfast & functional internet too. We would stay here again.

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1Thank Jack M
Pacific Grove, California
Reviewed 3 weeks ago via mobile

The best thing about this hotel is the location and helpful staff. We were immediately welcomed to sit in a lovely open atrium style lobby and served coca tea. I had some trouble with altitude sickness at night and they provided oxygen in the room. It's a 5 minute walk to Plaza de Armas and the historical buildings. The restaurant...

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Thank Liinda J
Vancouver, Washington
Reviewed 1 December 2016

The rooms are well appointed and clean. The hot water actually works, The staff are very professional and very helpful. There had been a strike on the rail that takes one to Machu Picchu and it made a mess of my pre-booked tour. The helped me get in touch with the tour company and I got to go. Even out...

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Thank crabwisperer
Atlanta, Georgia
Reviewed 3 November 2016 via mobile

We booked a triple room here last minute after arriving back in Cusco from the Salkantay Trek. The rooms were nice and comfortable. The free breakfast is a great addition. We wished we would have stayed here during our whole stay in Cusco!

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Helpful?
Thank Caitlin J
SanAgustinHoteles, Administrador at El Dorado San Agustin, responded to this review

Dear guest, Thank you very much for your excellent comment. We are very happy that you had a pleasant stay in our hotel and that you had good memories about your visit to the ancient city of Cusco. It would be a pleasure to welcome you again. We invite you to visit our hotels in Lima, Arequipa and Paracas. Best...

Salt Lake City, Utah
Reviewed 29 September 2016

I spent two separate nights here. The first night my room faced the busy street, Avenue del Sol, and one could hear the street noises easily. The second night was in a room which didn't face that street and the noise level dropped to near zero. The service was first rate, including the buffet breakfast. Luggage storage was not a...

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Helpful?
Thank _michaelthannan
SanAgustinHoteles, Administrador at El Dorado San Agustin, responded to this review

Dear guest, Thank you very much for your excellent comment and for sharing your experience with us. We are very happy that you have had such a good stay in our hotel. It is great that you enjoyed the room, the service provided by our staff, and the breakfast served ir our restaurant from very early in the morning (4:30...

Ra'anana, Israel
Reviewed 20 September 2016

The hotel is not big. Ask for a room that does not face the street. The hotel is located between the main plaza and sun temple. The beds, however, need improvement. Too stiff for us, Breakfast is excellent,

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Thank RaniGee
SanAgustinHoteles, Administrador at El Dorado San Agustin, responded to this review

Dear guest, Thank you very much for your comment and taking the time to write it. We are happy that you enjoyed the location of the hotel which allows everyone to walk for downtown where all the atractions are. We are taking note of your remarks to improve Our major is to make all our guests stays a memorable one....

Miramar
Reviewed 27 August 2016 via mobile

2 blocks from Plaza De Armas where everything happens. Good service and comfortable rooms and ok breakfast. Staff very pleasant Clean. Close to good restaurants and pharmacies and everything you might need. Close to the airport. Very reasonable prices and again LOCATION is the best

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Thank guzmanddsMiramar
SanAgustinHoteles, Administrador at El Dorado San Agustin, responded to this review

Dear guest, Thank you very much for your comment and taking the time to write it. We are happy that you enjoyed the location of the hotel which allows everyone to walk for downtown where all the atractions are. We are also very happy that you found our front desk staff helpful and friendly. Our major is to make all...

Ponta Delgada, Portugal
Reviewed 13 August 2016

We stayed here for three nights in two separate times in our trip to Peru. The rooms were similar in both times and the gret minus were the lack of any view from the windows. The rooms were big, even with three huge beds inside. The bathroom was very nice, although small. The breakfast was not that diverse and in...

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Thank Nuno P
SanAgustinHoteles, Administrador at El Dorado San Agustin, responded to this review

Dear guest, Thank you very much for your comment and taking the time to write it. We are happy that you enjoyed the location of the hotel which allows everyone to walk for downtown where all the atractions are. We are also very happy that you found our front desk staff helpful and friendly. Our major is to make all...

Reviewed 5 August 2016

The balcony was definitely the best part of this hotel; watching the beautiful city from there was amazing. There was local tea and fresh fruit available for breakfast, the bathroom in my bedroom had a comfortable tub, and there was a computer in the lobby available for guests without any extra charges, which was very helpful. The staff was very...

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Helpful?
Thank AlessVeranimal
SanAgustinHoteles, Administrador at El Dorado San Agustin, responded to this review

Dear guest, Thank you very much for your excellent comment. We are very happy that you had a pleasant stay in our hotel and that you had good memories about your visit to the ancient city of Cusco. It would be a pleasure to welcome you again. We invite you to visit our hotels in Lima, Arequipa and Paracas. Best...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
San Agustin El Dorado is the ideal hotel in Cuzco to visit Hotels in Peru, it is located at a privilege area of the historical Cuzco, between the Main Square and the "Koricancha" Temple of the Sun.From our facilities you have easy access to the monumental Cuzco and nearby the airport and main streets in the Imperial Cusco City.El Dorado Hotel Cuzco-Peru has a Colonial and Andean front. Its style is subtle, neutral and elegant, as a result of the mixture of Andean stone and modern metal touches.Our hotel offers you a great hospitality and also an exceptional service for your business and pleasure trips.Our Hotels in Peru offers you luxurious, comfortable and spacious Rooms, and Suites. ... more   less 

Additional Information about El Dorado San Agustin

Address: Ave El Sol 395, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Price Range: £74 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Dorado San Agustin 4*
Number of rooms: 72
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Also Known As:
El Dorado San Agustin Hotel Cusco
El Dorado San Agustin Cusco
Hotel Style:
#13 Luxury Hotel in Cusco
#44 Family Hotel in Cusco
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado San Agustin staff and other travellers.
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Silver Spring, Maryland
Salt Lake City, Utah
4 months ago

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Questions? Get answers from El Dorado San Agustin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that does not face the street.”
 of 5 bubbles crabwisperer, 1 Dec 2016 | Read review
“Ask for a room with a balcony!”
 of 5 bubbles AlessVeranimal, 5 Aug 2016 | Read review
“as long as the window is closed, the room is quite. certain rooms are cleaner than others.”
 of 5 bubbles rougesmith, 17 Mar 2016 | Read review
“Rooms on inside, around courtyard have better wifi access.”
 of 5 bubbles UglyHat, 13 Aug 2015 | Read review
“remember the altitude, take it slow and drink lots of water”
 of 5 bubbles g. O'Heap, 29 Jul 2015 | Read review
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