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San Agustin International Hotel

Traveller (431)
Room & Suite (90)
Dining (42)

About

Location
Cleanliness
Service
Value
Property amenities
Restaurant
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Breakfast included
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
765Reviews
433Photos
8Q+A
64Room tips
Traveller rating
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  • 46
  • 19
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Popular mentions
The hotel could have been better. It has an excellent location near the town center. Biggest problem involved the bathroom in the room. There was a problem that was reported four times and not corrected. Other than that problem, staff was generally friendly and courteous.
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Response from SanAgustinHoteles, Gerente at San Agustin International Hotel
Responded 10 Oct 2018
Dear guest, Thank you for letting us know about your experience at our San Agustin International hotel. Indeed, one of our strengths at the chain level is the location of each of our establishments. Likewise, the warmth of our collaborators has been worthy of positive comments, our goal is and will always be to achieve the satisfaction of all our guests, and is for this we will continue striving to walk towards the path of excellence. We deeply regret that your observation regarding the bathroom has not been resolved. Rest assured that we have Taken immediate actions to prevent situations like these from recurring.
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Its value is in the location, it is only a couple of blocks from the main square, the small room, the bathroom furniture very old and worn, the negative service do not have the willingness to support the traveler The attention at reception leaves much to be desired. As I would
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Response from SanAgustinHoteles, Public Relations Manager at San Agustin International Hotel
Responded 25 Sep 2018
Dear Mrs. Linda K. Regarding the comments expressed by your person on TripAdvisor on the 09/20/2017, we state that having verified our reservations records and guest entry to our establishment, it has been verified that you have not spent the night in our facilities. In this sense, the qualifications expressed referring to our structure, furniture and service do not correspond. We ask you to make the respective clarifications, because those expressed in a wrong way, undermine the image of our organization.
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Really helpful and friendly staff made my three nights here a great stay. It's close to the main square and directly opposite the Temple/Monastery. There's a cheap restaurant next door with many shops nearby. A big souvenir market is a few hundred yards down the street. The
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Response from SanAgustinHoteles, Administradora at San Agustin International Hotel
Responded 11 Sep 2018
Dear Guest We are grateful for your valuable comment. Also we are happy about your comment of our rooms, location and staff Our principal objective is the customer satisfaction Also we are happy about your comment of the location, because it allow to access to all principal tourist attractions It is your comments that allow us to believe many thanks for the time it took us to dedicate ourselves one Best regards San Agustin Internacional
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This hotel has a great location, not too from everything. The staff was nice. The lobby is a great place to gather. They offer Coca tea. ( this really help for my altitude ). The room was very simple, but most importantly it was very clean. The breakfast buffet is just ok.
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The charming hotel is very well located in the City center near great restaurants & food places and shop, clean and value for money. As it was winter we were happily surprised that they have electric heating devices in the room. Not all hotels offer this. The real asset is
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Response from SanAgustinHoteles, Administrador at San Agustin International Hotel
Responded 18 Aug 2018
Dear Guest We are grateful for your valuable comment. Also we are happy about your comment of our rooms, location and staff Our principal objective is the customer satisfaction Also we are happy about your comment of the location, because it allow to access to all principal tourist attractions It is your comments that allow us to believe many thanks for the time it took us to dedicate ourselves one Best regards San Agustin Internacional
Read more
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Chambre
De fondo el Convento de Santo Domingo
safe
aussicht
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12345618
Do you have hair dryers in the rooms?
Yes. However, they had a bed bug infestation when we stayed!
1 vote
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Many hotels in Cusco have oxygen tank/mask for their guests. Do you supply oxygen to guests who need it?
No oxygen at the hotel...but a small shop right next door to the hotel did.....I don't know the price
2 votes
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Lite jackets for the day time. It is hilly there and the air is thin, so you will be huffing and puffing.
0 votes
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Buenas noches! Quisiera consultar si las habitaciones cuentan con teléfonos para realizar llamadas internacionales. Gracias!
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12
"I had a room in either wing. Both gave a good night's sleep."
"Rooms away from common areas are quieter"
"Try not to have a room on the first floor, understandably with the restaurant and checkin in desk there will be elevated noise levels."
"Make sure you ask for a bigger bed if you are a couple"
"Al rooms are great, but make sure you are looking for a double bedroom with Q bed or double bed, not a single bed."
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12345613
PRICE RANGE
US$58 - US$123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san agustin international cuscohotel san agustin international
LOCATION
PeruCusco RegionCusco
NUMBER OF ROOMS
77
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