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Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Carretera Hiram Bingham Km 7.5, Machu Picchu 08680 Peru
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Traveller (1982)
360
Panoramas (10)
Room & Suite (339)
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Breakfast included
£1,375
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#5 of 62 hotels in Machu Picchu
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Hiking
Children's television networks
Shuttle bus service
Body wrap
24-hour security
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English, Spanish
2919Reviews55Q+A100Room tips

Reviews
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Benny Z wrote a review 17 Feb
1 contribution
Excellent service, great escort , good location , beautiful gardens, it is very convenient to enter the Machu Picchu history sight. we can see the great mountain from the garden. The pick up and escort person is very nice and helpful.
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 4 days ago
Dear guest, So happy to hear how much you enjoyed during your stay; It's fantastic that you appreciated the beauty of our gardens and the view of the great mountain they provide. We're pleased to know our pick-up and escort services met your expectations! Thank you for your kind words, and we hope to welcome you back for more memorable experiences! Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ciao4now wrote a review 16 Feb
Phoenix, Arizona96 contributions20 helpful votes
+1
An absolutely outstanding stay. The food - amazing! The room - amazing! The location --- worth every penny. We were able to enter Machu Picchu ahead of the crowds and enjoyed the majority of our visit without another soul in sight. The staff were wonderful as well. Simply an idyllic experience. **Couple items of note: Sanctuary provided umbrellas and ponchos so no need to bring your own. During our October visit - heavy rain early afternoons but wonderful weather in the mornings.
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Date of stay: October 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 4 days ago
Dear guest, We're thrilled to hear that you had an outstanding stay! Your appreciation for the amazing food, room, and the location is heartening. It's wonderful that you could enjoy Machu Picchu without the crowds, and we're glad the staff contributed to your idyllic experience. Thank you for highlighting the provision of umbrellas and ponchos – a thoughtful touch. We hope to welcome you back for more memorable moments! Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carla wrote a review 8 Feb
2 contributions1 helpful vote
Worth every penny. Magical location, extraordinary staff and service, outstanding food. First Light tour was great, wonderful guide. The hotel meets you at the train, off the train to bus, back to bus, and back to train once you get to Agua Calientes. Their service is beyond fabulous and the location unforgettable. It was a splurge we are so grateful to have been able to do.
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Review collected in partnership with this hotel
Date of stay: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 2 weeks ago
Dear Carla, On behalf of the entire team at Sanctuary Lodge, A Belmond Hotel, I would like to express our sincere gratitude for choosing to stay with us. It was truly a pleasure to have you as our guest, and we hope your experience exceeded your expectations. We are delighted to hear that you enjoyed your time at our hotel and that our culinary offerings added to the overall enjoyment of your stay. Our chefs take great pride in crafting delicious and memorable meals, and it brings us immense joy to know that you found satisfaction in our culinary creations. Your positive feedback motivates us to continually strive for excellence in providing top-notch hospitality and exceptional dining experiences. We understand that your time is valuable, and we are grateful that you chose to spend it with us. Once again, thank you for choosing us. We look forward to the pleasure of welcoming you back in the future and creating more wonderful memories together. Warm regards, Sanctuary Lodge, A Belmond Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Josh K wrote a review 2 Feb
2 contributions1 helpful vote
We stayed at the Sanctuary Lodge during a strike in Aguas Calientes which closed rail access. The hotel staff made sure we were able to get to Machu Picchu. Service was impeccable. Amazing Experience!
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Review collected in partnership with this hotel
Date of stay: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 2 weeks ago
Dear Kessjb, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that despite the challenges posed by the strike in Aguas Calientes, you had an amazing stay at the Sanctuary Lodge. Our team is dedicated to ensuring the well-being and satisfaction of our guests, and we're delighted to know that you felt the impact of their efforts. It's wonderful to hear that our staff went above and beyond to ensure you could still access Machu Picchu and that you found our service impeccable. Your kind words truly mean a lot to us, and we appreciate your understanding during the unforeseen circumstances. We hope the memories you made at Machu Picchu and the Sanctuary Lodge will stay with you for a long time. Should your travels bring you back to this enchanting region, we would be honored to welcome you again. Safe travels and warm regards, Sanctuary Lodge, A Belmond Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Navigator640376 wrote a review Jan 2024
1 contribution
Staying at the entrance to Machu Picchu is amazing to start but the level of service elevates the experience at the Sanctuary Lodge, In this instance we arrived at Machu Picchu, dropped our bags at Sanctuary Lodge tours Machu Picchu and returned to relaxed in the garden for drinks and snacks while they checked us in. Gardens were beautiful, staff very accomodating. We took a cocktail class,and were enjoying dinner when the Manager approached us and let us know that train service the next day was being suspended because of protests. They asked us to quickly pack our bags and arranged to evacuate us by taking us down the hill on the staff bus and holding the last operating train back to the Sacred Valley. What service! Sure beats getting trapped or having to trek down the hill with our bags! Truly appreciate the level of service we received.
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Review collected in partnership with this hotel
Date of stay: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 3 weeks ago
Dear Navigator640376, First of all, let me thank you for your time and we appreciate your comment. We deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an unpredictable experience. I would like to extend our most sincere gratitude for your encouraging words, our Staff always are taking great care over every detail with our guest, it is very satisfying to know our service was able to provide the service you deserve. Thank you very much for your invaluable comments and recommendation. Sincerely, Sanctuary Lodge, A Belmond Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Raymondshep wrote a review Jan 2024
Bredhurst, United Kingdom8 contributions11 helpful votes
Wonderful hotel , friendly polite staff . Great location and wonderful food . Beautiful terrace to sit and watch humming birds . Situated right next to entrance to macchu picchu .would thoroughly recommend !
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Review collected in partnership with this hotel
Date of stay: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 3 weeks ago
Dear Raymondshep, We really appreciate the time you took for leaving your positive comments on the Trip Advisor. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own time and also I am happy to know that you enjoyed the hummingbirds that come to our orchid garden. We would like to thank you for sharing your invaluable review. Sincerely, Sanctuary Lodge, A Belmond Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joe C wrote a review Jan 2024
4 contributions
Fantastic staff, service was over the top. Location can't be surpassed, would highly recommend the Sanctuary Lodge at Machu Picchu if you are experiencing the ruins, literally steps from the park entrance
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 3 weeks ago
Dear Joe, Thank you very much for your compliments, we appreciate very much that you mentioned the personalized service that we offer with a commitment to provide an exceptional experience to our guests. We will be looking forward to receiving you once again in the near future. Sincerely; Sanctuary Lodge, A Belmond Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LesleyYang wrote a review Jan 2024
New York City, New York199 contributions82 helpful votes
The place is PERFECT. The ground is beautiful to explore with all the orchids and viewpoints. The service also very memorable. The after check out access is life saving. It allows us to shower, eat lunch and then enjoy the ground after a morning hike at wayna picchu. The only part worth noting is I do not think the excursion for the morning hike is good value if you are a small group. You can hire a local guide for a fraction of the cost. Nothing negative on the guide but the route and explanation is pretty standard after we doing multiple tours. 6am is also not a good time for the place to be 'visible' or 'photoable' given the clouds. we did enjoy the experience but I do not think it's good value for money. On the other hand the morning rise breakfast at terrace is GREAT.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 3 weeks ago
Dear Lesley, First of all, let me thank you for your time and we appreciate your comment, I´m for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel, feedback like yours allow to us to have a clear statement of our services, which we look forward in polishing more and more to pursue outstanding quality service. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible, complemented by our service, we aim to provide the highest quality service and delight every customer with each detail we deliver. We will be looking forward to receiving you once again in the near future. Sincerely Sanctuary Lodge, A Belmond Hotel Sincerely Yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RKREF wrote a review Jan 2024
Greater London, United Kingdom47 contributions45 helpful votes
Excellent hotel and fantastic service. Very attended to visitors to Machu Picchu, including a changing room. Good meals and pleasant rooms. Very close to entrance to Machu Picchu and helpful staff for all enquiries. Many staff, including Ruth and Alex, went out of their way to assist us.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Huaman, Guest Services / Front Office at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 3 weeks ago
Dear RKREF, Thank you for sharing your comments in Trip advisor and helping us in improving our services with your comments. The commitment of Sanctuary Lodge A Belmond Hotel, is to give the best to our guests and your overall impressions about your stay in our property are very important to us. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule, complemented by our service, we aim to provide the highest quality service and delight every customer with each detail we deliver Thank you very much for your kindness and invaluable comments and recommendation. Sincerely yours, Sanctuary Lodge, A Belmond Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rocky-mtn-way wrote a review Dec 2023
Denver, Colorado106 contributions71 helpful votes
Great staff. Everyone was extremely helpful. Beautiful grounds, definitely walk on the orchid trail. The best part is the location. We had one afternoon and one morning and it was so easy to make the most of our time.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sebastian Portilla Castillo, Atención al cliente/recepción at Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Responded 7 Jan 2024
Dear guest, We sincerely appreciate your kind words about our exceptional staff and the beauty of our grounds, particularly the orchid trail. It warms our hearts to know you found everyone to be extremely helpful. It's delightful to hear that our location facilitated making the most of your limited time. Thank you for your gracious feedback, and we hope to have the pleasure of welcoming you back for another memorable stay. Sanctuary Lodge, Belmond
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£1,139 - £1,358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
machu picchu sanctuary lodge by orient-express hotel machu picchu, machu picchu sanctuary hotel, sanctuary lodge machu picchu
FORMERLY KNOWN AS
Belmond Sanctuary Lodge
LOCATION
PeruCusco RegionSacred ValleyMachu Picchu
NUMBER OF ROOMS
31
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SANCTUARY LODGE, A BELMOND HOTEL, MACHU PICCHU - Updated 2024 (Peru)

Frequently Asked Questions about Sanctuary Lodge, A Belmond Hotel, Machu Picchu
Which popular attractions are close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Nearby attractions include Santuario Historico de Machu Picchu (0.2 miles), Inca Trail (0.8 miles), and Huayna Picchu (0.6 miles).
What are some of the property amenities at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Conveniently located restaurants include Full House Peruvian Cuisine, Chullos Craft Beer & Home Made Food, and Ponchos Peruvian Kitchen.
Are any cleaning services offered at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Many travellers enjoy visiting Santuario Historico de Machu Picchu (0.2 miles), Temple of the Sun (0.2 miles), and Temple of the Three Windows (0.2 miles).
Does Sanctuary Lodge, A Belmond Hotel, Machu Picchu have any great views?
Yes, guests often enjoy the mountain view available here.