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Belmond Sanctuary Lodge

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1,954 Reviews from our TripAdvisor Community

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Showing 1,576: English reviews
United States
Reviewed 4 weeks ago

As the only hotel located at the gates to Machu Picchu, the Belmond Sanctuary Lodge is a special place. Having said that, the modest accommodations, lack of variety (once the last bus departs for the evening you have no where else to go), and the expensive nightly rate, would compel me to recommend seeing the UNESCO sight as a day...

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Helpful?
4Thank mariaschiffer
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Maria, We really appreciate the time you took for leaving your positive comments on Trip Advisor. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule. Thank you very much for your invaluable comments and recommendation. Cordially, Marc Yeterian General...

Calistoga, California
Reviewed 4 weeks ago

Room was good, food nice, location fantastic. Considering how remote this hotel is, and how difficult it must be to get provisions here, the property and amenities are great. But the best thing about the hotel is that it is right outside 50 years from the gate) the citadel. You don't get to experience local culture like you would if...

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Helpful?
1Thank John F
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear John, We appreciate for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while...

Denver, Colorado
Reviewed 4 weeks ago

A truly magical place to stay! The gardens and views were beautiful, but be aware that you are paying for the location... do not have high expectations for the room or you will likely be disappointed. Clean and modern, but definitely not what you might expect at this price-point.

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Helpful?
Thank LauraS088
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Laura, Thank you for sharing your comments in Trip advisor and helping us in improving our services. The commitment of Belmond Sanctuary Lodge is to give the best to our guests and your overall impressions about your stay are very important to us. I felt deeply pleased to hear that you fully enjoyed our facilities and privilege location, allowing...

Durham, North Carolina
Reviewed 4 weeks ago

This luxury hotel is a wonderful place to stay when visiting Machu Picchu. It is located adjacent to the entrance to the historic site, and offers wonderful amenities: good food, great service, excellent guides. After our pleasant trip on the Hiram Bingham, I was doing well, but my partner was having difficulty with the altitude and the ride up (a...

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Helpful?
1Thank Balfour S
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Balfour, We appreciate for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while...

Los Angeles, California
Reviewed 21 February 2017 via mobile

We just left this hotel on our journey through Peru. We left Cusco and took the Hiram Belmond train to the bus transfer at the bottom of the mountain of Machu Picchu. After a very very long travel from Los Angeles with two children to say we were exhausted was an understatement. Our transfer to and from the train to...

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2Thank a_nieves1000
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Guest, We appreciate for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while...

Reviewed 19 February 2017 via mobile

It's an expensive place for sure but it's such a fantastic location. If you stay a night here you can be last out of Machu Picchu in the evening and first inside in the morning. It's only limited space that stops this being a 5 star. The food is excellent. The service is wonderful. And the evening Pisco tasting and...

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Helpful?
Thank Crackerant
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Guest, I really appreciate your comments and the time you took to post them publicly. I thank you for choosing our Lodge as a destination to organize your visit of Machu Picchu. We are pleased to know that you appreciated our location and facilities, and that you fully enjoyed your visit to the magical citadel giving us the opportunity...

Copenhagen, Denmark
Reviewed 19 February 2017

Location is everything !! Belmont Sanctuary Lodge is the ONLY hotel with the right location. Yes, it is expensive, but this is where You close Your eyes, swipe the creditcard and erase the memory. From here on everything is included and everything is GREAT. From the personal welcome by the guest relationsmanager (Giuliana ?) who is second to none, to...

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Thank LStaune
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Guest, Thank you for sharing your comments in Trip advisor and helping us in improving our services with your comments. The commitment of Belmond Sanctuary Lodge is to give the best to our guests and your overall impressions about your stay in our property are very important to us. I would like to extend our most sincere gratitude for...

Reviewed 18 February 2017

The Sanctuary Lodge takes your Machu Picchu experience to the next level. Staying here allows morning and evening access outside the busy mid day, when the site is over run with day trippers. We were able to tip the night guard to gain access to the site at night, and that was really magical. You will think you can touch...

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1Thank Doug M
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Doug, We appreciate for choosing our Lodge as a destination to organize your visit of Machu Picchu Citadel. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while...

Rome, Italy
Reviewed 18 February 2017 via mobile

hello I want to do this review to highlight the positive things and improve the negative ones. The location of your property is unique and privileged; the entire structure is treated in detail; the restaurant despite its slow service is of excellent quality; The friendly reception staff and prepared; Instead the very bad thing that has left us speechless is...

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1Thank Fabio0872
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Fabio, I`m deeply sorry for the inconvenience with the comunication by email, like was explained, local buses are ruled by the company that operate the road and unfortunately they do not give us a lot of options to help our guests in this kind of situation. I am pleased to know that you appreciate our location and facilities, who...

Ballina, Australia
Reviewed 14 February 2017

If your budget stretches to the rates, it's well worth it to stay here while you are exploring the ruins at Machu Picchu. While everyone else is staying in town at the foot of the mountain and queuing up for the 20 minute bus ride up and down the mountain, staying here puts you a 1 minute stroll to the...

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Helpful?
Thank Jenna G
belmond_hotels_peru, Gerente at Belmond Sanctuary Lodge, responded to this review

Dear Jenna, Thank you very much for taking your time for bring to us your opinion about your experience in our property. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule, complemented by our service, we aim to provide the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Room Service
Official Description (provided by the hotel)
Belmond Sanctuary Lodge enjoys a unique location just steps from the entrance to Machu Picchu; it is the only hotel beside the Inca citadel. This charming mountain retreat, set in orchid gardens, is the perfect place to relax, from early in the morning to magical moonlit nights. ... more   less 

Additional Information about Belmond Sanctuary Lodge

Address: Carretera Hiram Bingham Km 7.5 | Aguas Calientes, Machu Picchu 5184, Peru
Region: Peru > Cusco Region > Sacred Valley > Machu Picchu
Price Range: £638 - £1,307 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Sanctuary Lodge 5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Machu Picchu Sanctuary Lodge By Orient-Express Hotel Machu Picchu
Machu Picchu Sanctuary Hotel
Sanctuary Lodge Machu Picchu
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Questions & Answers

Here's what travellers have asked, with answers from Belmond Sanctuary Lodge staff and other travellers.
34 questions
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Questions? Get answers from Belmond Sanctuary Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would definitely choose a room with a patio, the grounds are beautiful and peaceful.”
 of 5 bubbles Timmla, 22 Mar 2017 | Read review
“The king bed doesn't seem as big as a king.”
 of 5 bubbles russian-sage, 20 Mar 2017 | Read review
“Rooms in the main building seemed to be the better choice, since the cabanas out in the garden seemed to provide less privacy.”
  • I had booked a single room
 of 5 bubbles 102johannah, 19 Mar 2017 | Read review
“A room on the terrace, higher numbers better!”
 of 5 bubbles BalfourS, 23 Feb 2017 | Read review
“If You get the junior suite, You get Your own terrace. Sit there and have Your breakfast while taking in the Andes :)”
 of 5 bubbles LStaune, 19 Feb 2017 | Read review
5 of 5