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Pestana Sao Tome Ocean Resort

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291 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Nax, Switzerland
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 week ago NEW

With a 270 degrees view over the ocean, the resort is an unbeatable location in Sao Tome disturbed only by the noise of the tide. The welcome is well organised, even for an early arrival we could immediately enter the room. Located on the first floor it is spacious with a separate sitting area. All clean and properly maintained. From... More 

Helpful?
Thank Alain J
London, United Kingdom
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago

The room was lovely with a great view of the sea. It's the best way to wake up in the morning and if you would rather have the door open than the AC at full blast the rooms have mosquito-netted shutters onto the balcony. I did find it weird that there wasn't a tea set with miniature kettle, felt like... More 

Helpful?
Thank thebellower
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear thebellower We would like to thank you the time you spent to sharing your opinion and say that it was a reason of satisfaction for the whole team. We work daily in the continuous search for improvement of our services and it’s with the feedback from our customers that we can see if we are on the right track... More 

Ghana
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

Took a short trip to Sao Tome for a few days over October half term. Even though the weather was a little rainy in the afternoon most days it was a very pleasant stay. We booked a junior suite which was a good size to accomodate the whole family. The children had a separate but connected room and the rooms... More 

Helpful?
Thank Elric88
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Elric88, Thank you very much for submitting your review about your stay where you share your experience at the Pestana São Tomé Ocean & SPA Hotel. Our biggest aim is to ensure memorable holidays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and... More 

New York City, New York
1 review
Reviewed 4 weeks ago

The hotel is very good but the only way to go on internet is by using a cable that only works with laptops.So your phone will be useless during your stay.If they consider this problem this hotel would be perfect.It was an incredible relaxing experience.

Helpful?
Thank balotfrance
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest Balotfrance, Thank you very much for submitting your review about your stay where you share your experience at the Pestana São Tomé Beach & SPA Hotel. Our biggest aim is to ensure memorable holidays to all our guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and... More 

Porto, Portugal
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 September 2016

The hotel continues with good quality service, but the furniture, decoration Is the same for long time ago, and it's used and old - needs a reform - because terem are other hotels with some price and quality services, presenting better aspect.

Helpful?
Thank Emanuel_Tx_67
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Emanuel_Tx_67 , Thank you very much for posting a review of your stay at Pestana São Tomé Ocean & SPA Hotel. We are glad you have enjoyed the quality of our service. We would be delighted to welcome you again, Kind Regards Lucia Dias More 

Accra
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2016 via mobile

We stayed here for 3 days with family and had a lovely time. It was almost end of peak season time and a lot of hustle bustle in the hotel, a lot of visitors and some may be for business. The pool is awesome. We had an ocean facing room which was a plus and recommended. One complaint we had... More 

Helpful?
1 Thank baijushah
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear baijushah Thank you thank you very much for your feedback. We were glad to have enjoyed your stay with us and thank you vegetarian recipes, allows us to offer more and better to our customers. Is comments like yours that help us improve our service. Thank you again Hope to see you soon Regards Lucia Dias More 

Hoboken, New Jersey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 August 2016 via mobile

Spent 7 nights here and enjoyed every night of my stay. The hotel has its own private and I might add lovely beach so one doesn't need to wander to far to get to the coast line. My room overlooked the ocean and the grounds of the hotel are so well maintained everything felt like paradise. Portuguese may not be... More 

Helpful?
2 Thank EllyBelly07
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear EllyBelly 07, Thank you very much for for review. Always and whenever you want we will be waiting to wellcome you again it was a pleasure for us. Best Regards Lucia Dias More 

Accra, Ghana
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 August 2016

Stayed here for a couple of nights before proceeding to Pestana Equator. The room was clean and spacious for the family of 5. Although we hardly spoke Portuguese, the staff were friendly and helpful. The pools were great. There were lots of small hermit crabs in the infinite pool and our kids enjoyed catching them. We enjoyed Portuguese-style breakfast very... More 

Helpful?
Thank RiceM55
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear RiceM55, Thank you very much for the review that you have submitted in this website about your recent stay at the Pestana São Tome Ocean & SPA Hotel. Good notice of your comments has been take in consideration, and we are very happy to hear that you have appreciated your stay with us. We look forward to welcome you... More 

Porto, Portugal
Level Contributor
80 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 July 2016

Hotel is very well located in ocean front, great pool view. Rooms are a bit old, same as the hotel in general, but spacious enough. with a general revap it would be just a wonderful place. Service can also improve. Bar snacks are great. Try to get a room on upper floors cause lobby noise is a nightlong reality.

Helpful?
1 Thank jsampaio
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest Thank you very much for your wonderful and positive comments about your recent stay with us. We are delighted to hear that you have enjoyed your visit and we hope to welcome you again in a very near future at the Pestana Equador Beach Resort. Please do not hesitate to contact us in case you need any special... More 

The Hague, The Netherlands
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 July 2016

Where to start? the Pestana is the only 5 star restaurant on the island and is an easy walk from the centre of the town. The pool is spectacular and literally borders on the shoreline. This is the equator, tan in the am and use lots of sun block! really cracking pool.There is a long lovely pier with a pavilion... More 

Helpful?
Thank Andrew v
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, Thank you for visiting the Pestana São Tomé Beach Resort, and for taking the time to share your experience with us, which was highly appreciated. We were all very happy to learn, that you enjoyed the hotel's facilities and services. Your kind comments have been shared with all the staff members, who were extremely happy to know of... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Beachfront
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Pestana São Tomé is the first and only 5 stars hotel in Sao Tome.Located in the city capital with private beach and panoramic ocean views it has all the comfort and sophistication you look in a hotel .!0 minutes from the airport ,restaurants and bars, casino & Disco Beach Club , meetings, conferences ,Spa water sports diving center . ... more   less 

Additional Information about Pestana Sao Tome Ocean Resort

Address: Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
Region: Sao Tome and Principe > Sao Tome Island > Sao Tome
Price Range: £131 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Sao Tome Ocean Resort 5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Pestana Sao Tome Ocean Hotel Sao Tome
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Sao Tome Ocean Resort staff and other travellers.
5 questions
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Questions? Get answers from Pestana Sao Tome Ocean Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the terrace may be noisy because of the evening entertainement”
 of 5 bubbles AlainJ752, 27 Nov 2016 | Read review
“rooms1100 with the sea view”
 of 5 bubbles balotfrance, 31 Oct 2016 | Read review
“First floor, see view”
 of 5 bubbles Emanuel_Tx_67, 14 Sep 2016 | Read review
“Sea side rooms on the east side have the best view and catch the best breezes”
 of 5 bubbles 896andrewv, 4 Jul 2016 | Read review
“Rooms facing the ocean are great!”
  • View from Room
 of 5 bubbles 198prasannav, 28 Dec 2015 | Read review
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