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Hotel Terraza

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1 room 2 adults 0 children
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Hotel Terraza
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99 Reviews from our TripAdvisor Community

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Showing 44: English reviews
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Turlock, California
Reviewed 3 weeks ago

Amazing, helpful staff are always willing to go the extra mile to meet your needs. Probably the best hotel food I've ever had. Hotel terraza offers everything you need for a pleasant stay in El Salvador.

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Helpful?
Thank Jorge053
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you so much for your comments! We are so happy to know you enjoyed your stay, and our Chefs will certainly receive your compliments! We hope to have you stay with us again very soon.

Santa Cruz, California
Reviewed 4 weeks ago via mobile

I was traveling to El Salvador for business and brought the whole family. The food at the award winning restaurant was among the best I have experienced throughout all of my travels and the service was amazing. It seemed like everyone, from the moment we arrived to the time we departed, went out of their way to accommodate our every...

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Helpful?
Thank DrDpar
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you so much for your comments! We are happy to know you had such a pleasant stay. We hope to have you with us again very soon.

San Jose, California
Reviewed 4 weeks ago

A great hotel in a fairly safe location. The staff here are excellent and many go above and beyond to help. Good, free, Wi-Fi. The rooms are very clean and well kept. Air conditioning works great and keeps the rooms cold due to the hot/humid weather. Breakfast buffet for breakfast with delicious coffee. The pool/dining area are gorgeous and look...

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Helpful?
Thank Omar3090
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you so much for your comments! We are so glad you enjoyed your stay. It was so nice to have your group stay with us. We hope to have you as our guest again very soon!

Toronto, Canada
Reviewed 25 September 2016

good wifi. excellent customer service. breakfast same everyday but sufficient. good location, McDonalds, dollarama (really), lots of eats within walking distance. rooms also nice and housekeeping good. far from airport but the airport is set far from city.

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Helpful?
Thank AtiyaQ
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you so much for your comments. We are very happy to know that our staff took good care of you! You will be happy to know we have varied our breakfast options so you can enjoy it the next time you stay with us. Thank you again for taking the time to share your experience...we hope to have you...

Takoma Park, Maryland
Reviewed 31 July 2016

A great hotel, centrally-located, that has spacious rooms, excellent food, and an attentive staff. A colleague has been coming here for years and we experienced what he promised. This is an elegant hotel but without the stuffiness and chain feel of the bigger high-end hotels. Great management, and staff who were able to do or find what we needed. Good...

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Helpful?
Thank John C
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you so much for your comments about our hotel. We are very happy to know about your good experience. We hope to have with us again very soon!

New Jersey
Reviewed 25 May 2016

The hotel is old, as a previous reviewer mentioned, however the washable parts (i.e. bathroom) were very clean. The bed was clean, and very firm. There were no off-putting odors, and my room had great air-conditioning. The food was tasty and not overcooked. The staff are very kind and made the stay even more enjoyable. Our server, Reynoldo was delightful.

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Helpful?
Thank Marla001
Guatemala
Reviewed 1 March 2016 via mobile

Stayed here for a week on a business trip. The staff is extremely friendly and accommodating with any request. The food is really good. The building is conveniently located near commercial areas, restaurants and offices. The downside is that the hotel infrastructure is very outdated (rugs seem dirty, the gym badly equipped, the rooms are old, wifi is sluggish and...

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2Thank maguiluz
San Jose, California
Reviewed 27 February 2016

This place is absolutely fantastic! A group of us were staying here for a week while on a medical mission and we loved this hotel! The food is delicious, the rooms are comfortable with A/C and WiFi, and the staff is very nice and helpful. The rooms were always clean and the views from the windows are of the city...

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Helpful?
Thank Omar3090
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you for your comments! All of our staff enjoyed getting to know the team on the Medical Mission. Congratulations on your hard work! We are delighted to know you enjoyed your stay, We hope to have you with us again very soon!

San Jose, California
Reviewed 27 February 2016

I spent 6 of my 8 days in El Salvador at Hotel Terrazza and I must say it was most enjoyable! From the front desk to the restaurant staff every interaction was positive and friendly. The rooms were very clean. The hotel is beautiful. Most nights we sat around the pool enjoying the breeze and the music. I highly recommend...

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Helpful?
1Thank Gottrauma13
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you so much for your kind remarks! We are very happy to know you enjoyed your stay. We hope you can stay with us again very soon!

MD
Reviewed 18 February 2016

I was there on government business. A government representative emailed the hotel to let them know they shouldn't charge us the 13% IVA tax. When I arrived it was still there and I spent 30 minutes at the front desk having them converse with the government agency and getting them documentation. The tax was supposedly removed from the bills for...

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Helpful?
Thank GwenMd
scastaneda, Gerente at Hotel Terraza, responded to this review

Thank you for taking the time to post some remarks. We truly apologize for any inconvenience that was caused, for which I would like to explain the following: Regarding the IVA tax exemption request: Your reservation was received through a travel agency, so we did not have an identification from the government office prior nor did we receive an email...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free Parking
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Terraza staff and other travellers.
5 questions
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Questions? Get answers from Hotel Terraza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pool internet is the best one in the hotel, however in the night is not quite good to be there because mosquitos”
 of 5 bubbles zavalzaldo, 27 May 2015 | Read review
“quiet hotel, spacious rooms”
 of 5 bubbles CarinaMensching, 5 May 2015 | Read review
“We faced the street and it was quiet. it would be even quieter if you faced the courtyard.”
 of 5 bubbles BobTriptoPanama, 16 Sep 2014 | Read review
“I always prefer a room facing the swimming pool because the terrace is pretty and there is a view of the volcano. I enjoy listening to parties on the terrace (the windows are sound proofed though) when there is one, but if you prefer quiet, you might choose the street side.”
 of 5 bubbles alexandrah416, 13 Jul 2014 | Read review
“Trade off. Rooms over the pool have nice view; but parties for quinceanera (girl who turns 15) sometimes make it a bit noisy but it is delighful to observe.”
 of 5 bubbles cambridge02138, 29 Jun 2012 | Read review
5 of 5