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DoubleTree By Hilton Panama City

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DoubleTree By Hilton Panama City
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1,173 Reviews from our TripAdvisor Community

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Showing 533: English reviews
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Mississauga, Canada
Reviewed yesterday NEWvia mobile

There is a good pub across the hotel. The front desk people are not the friendliest! Except for Alfredo Castro he's friendly and awesome. The rooms were great! Amenities are nice, with the rooftop pool. The Citi Cafe people are amazing like celideth, zogeb and luisito!

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Helpful?
Thank Cebuboy11
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

This hotel is really nice. Good location with easy walk to shopping and a metro station. The rooms were big and very nice. They were clean and the staff were great. We stayed here twice. Once at the beginning of our Panama trip and once at the end. The last stay they couldn't find our reservation because Expedia messed up....

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Helpful?
1Thank Jillybackpack
About Hotel's Favourite Review
Carlos Behhis M, Manager at DoubleTree By Hilton Panama City, responded to this review

Dear Jilly, We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes. Thank you again for your loyalty and we hope your prompt visit. Cordially, Carlos Monsef

Silver Spring, Maryland
Reviewed 6 days ago NEW

My wife and I spent 4 nights to revisit the city's Unesco sites. Arriving from the airport by rental car, the nice English speaking receptionist presented us with cookies and bottled water before calling underground parking for space. I used the elevator from the lower level to meet my wife with the key and we were soon up to our...

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Helpful?
Thank Gene J
Bethesda, Maryland
Reviewed 1 week ago NEW

This place has gone downhill since my last stay a year ago. Used to be great place to stay. Was not greeted or treated as Hilton Honors guest. Trash on floor in room. Hair in tub, rust in the ceiling of restroom. No Hilton Honors amenities offered.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Bill N
Calvin P, On behalf of the hotel staff at DoubleTree By Hilton Panama City, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Reviewed 1 week ago

My stay has been one of the best in Panama so far. Front desk staff great in every sense, very helpful and accomodating. Room is very nice and had a great night sleep. Although my stay was short, next time I am in Panama i am definitely choosing Doubletree. See u soon!

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Helpful?
Thank Eric O
El Roble, Costa Rica
Reviewed 1 week ago

When my wife and I checked into our room, there was a problem. The room was clean and well done, but the view was terrible. I went to the front desk to ask for another room and, Hilton came through in a big way. The next room was all we could ask for and more. The service was great thew...

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Helpful?
Thank Tom H
Ingersoll, Canada
Reviewed 1 week ago

We found this hotel did not live up to it's ratings. We booked this hotel with buffet breakfast included and upon arrival found it was not included as well as an additional charge for WiFi. After a conversation we received free WiFi for our 3 day stay but had to pay for breakfast which was definitely not worth the cost...

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Helpful?
Thank MaryD2488
Trinidad
Reviewed 2 weeks ago via mobile

This hotel is very nice close to shops and eating places and easy access to getting around in Panama.The room is spacious and clean the bed very comfortable I spend eight nights and I slept well. The breakfast is amazing The staff very helpful and friendly I will book this hotel again when ever I am visiting Panama.

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Helpful?
Thank jdharoo
Carlos Behhis M, Manager at DoubleTree By Hilton Panama City, responded to this review

Dear Guest, We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes. Thank you again for your loyalty and we hope your prompt visit. Cordially, Carlos Monsef

Gilbert, Arizona
Reviewed 2 weeks ago via mobile

I had the worst experience at the hotel. Staff was rude and laughed at us everytime we asked any little question... pay the extra money and stay somewhere else. Ruined our weekend getaway. Only nice thing is it's close to much.

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Helpful?
Thank hollaatchakat
Carlos Behhis M, Gerente at DoubleTree By Hilton Panama City, responded to this review

Dear guest, We really appreciate your interest in our hotel and we are very sorry for the inconveniences you may have had during your stay. We would have liked to have the opportunity to hear your comments on the development of your stay and having been able to find the appropriate solution , since we are in favor of the...

Laurel, Maryland
Reviewed 4 weeks ago via mobile

My husband and I stayed for a week and overall it was ok. Definitely the worst Doubletree we have stayed at. Upon arrival we went to our room and there were ants in the bed and on the floor. We informed the front desk and the clerk said there was nothing he could do. In addition, the gym is completely...

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Helpful?
Thank estaffordLewis
Carlos Behhis M, Manager at DoubleTree By Hilton Panama City, responded to this review

Dear Guest, Thank you for taking the time to review our property. We are sorry our hotel did not live up to your expectations and regret that you were not satisfied with the different services you received, we will take immediate action about the areas you mentioned as we give the utmost importance to our guest comments, as they help...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Book a room at the DoubleTree by Hilton Hotel Panama City - El Carmen, where a friendly staff member is waiting to greet you with a freshly baked, chocolate chip cookie. The central location of this Panama City hotel makes it ideal for business travelers and guests on vacation. Attend conferences in the financial district, or enjoy the fine Central American dining and excellent shopping centers situated within walking distance.Each spacious guest room at our Panama City hotel features a 37-inch TV, minibar, and luxurious plush-top bed with five jumbo hypo-allergenic pillows. Families on vacation can enjoy the additional space that comes with a suite. Use the complimentary high-speed internet access to stay in touch with the office or to plan your day. Accessible rooms are available for guests who require modified amenities. Relax in the rooftop pool and whirlpool, unwind in the Spa, or exercise in the fully equipped gym. ... more   less 

Additional Information about DoubleTree By Hilton Panama City

Address: Via Espana & Federico Boyd Ave, Panama City, Panama
Region: Panama > Panama Province > Panama City
Price Range: £50 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree By Hilton Panama City 4*
Number of rooms: 213
Reservation Options:
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Also Known As:
Doubletree By Hilton Panama City Hotel Panama City
Hotel Style:
#20 Luxury Hotel in Panama City
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree By Hilton Panama City staff and other travellers.
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Questions? Get answers from DoubleTree By Hilton Panama City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A viewe of the church”
 of 5 bubbles TomH995, 14 Feb 2017 | Read review
“If you're a light sleeper, get a room on the opposite side of the hotel from the church.”
 of 5 bubbles PrabirM, 12 Nov 2016 | Read review
“Avoid rooms facing the cathedral across the street.”
 of 5 bubbles 1egg2fry, 6 Nov 2016 | Read review
“Higher floor is better”
 of 5 bubbles Sunbirds2016, 23 Oct 2016 | Read review
“Get the deluxe room for lots of space”
 of 5 bubbles Sapper42, 10 Oct 2016 | Read review
5 of 5