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I am a SPG Platinum and stayed at this hotel on a point redemption with my family on a trip to see the Canal. First off, it is a great value. Service was top-notch. We had an issue with our initial room and the front...More
The Grand Panama has a great reputation and we expected a good hotel - where they stood out was the service. We stayed on the Club Level and had access to the Club Lounge - this was like a private restaurant, lounge, workstation with a...More
Second time around for staying at this hotel. Got upgraded to 15th floor which had beautiful views of skyline and ocean. Staff was very pleasant. WIFI worked exceptionally well. Ate in the lobby restaurant which was very good. This was just an overnight stay, but...More
- It takes a long time to check in. Despite having checked in at night. I was with several people waiting, standing in line and only 2 people in the Counter.
- The hygiene of the Bahia restaurant (which is under the lobby, where you...More
Thank Rafsil M
Response from Sara P, General Manager at Sheraton Grand PanamaResponded 5 March 2018
Ms. Rafsil M.
We apologize for falling short this time on your expectations.
Thank you for your feedback. As we told you in a private reply. We will be working in orther to correct the inconsistecies in service.
I stayed there twice in a month. First time I had a standard bedroom, which was pretty small and needed remodeling. The second time I stayed at a superior bedroom which was much better, all remodeled, big bathroom and good bed.
The hotel is well...More