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Sortis Hotel, Spa & Casino, Autograph Collection

419 reviews
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Traveller (333)
Room & Suite (135)
Pool & Beach (56)
Overview
  • Excellent55%
  • Very good30%
  • Average7%
  • Poor4%
  • Terrible4%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
All hotel details
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Reviews (419)Write a Review
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125
70
22
14
12
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All reviewsmarriott platinumlarge shower areagreat modern hotelpool area is verysports bookone bedroom suiterooms are biggreat poolthe bed was super comfortablerecently stayed at this hotelfitness centeruber ridefront desk and conciergesteam roomupgraded to a suitean upgraderegular room
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1 - 5 of 243 reviews
Reviewed 5 days ago via mobile

As some others already posted: Communication skills equal ZERO. No fridge in-room. Pool is nice but incredible dirty pool area. Music at pool is terrible, unstructured and way too loud. This cannot be acc to Marriott guidelines. Napping or reading impossible. Drumming noise last night...More

Thank HostNL
Response from Elzebir V, Rooms Division Director at Sortis Hotel, Spa & Casino, Autograph CollectionResponded 3 days ago

Dear HostNL, Thank you for your comments about your recent stay with us. I am very sorry to hear you had an inconvenience with the noise from other guest room, for this I apologize. From our records from that night, our security department went up...More

Reviewed 1 week ago via mobile

It was nice time to come out and spend my time there . The staff are friendly and helpful with they big smiles to us . I feel warm to stay there . The pool is so nice and breakfast is was good .The room...More

Thank sinaphiron
Reviewed 1 week ago via mobile

This used to be a great place to stay. It still has a nice pool but that’s about it. The staff have largely turned over and the great people are gone. Too bad. It used to be top 5 in the city but now way...More

Thank davecowboy
Response from Elzebir V, Rooms Division Director at Sortis Hotel, Spa & Casino, Autograph CollectionResponded 6 days ago

Dear davecowboy, We appreciate your time in sharing your experience with us. I am so sorry to hear you did not enjoyed your last stay. Our staff is seasonal, depending on the occupancy and sometimes we have to let them discover other position is order...More

Reviewed 2 weeks ago via mobile

Hotel and rooms were clean. Food was also good. Service was terrible. Bell boys are scammers and service in restaurant was terrible. A group of about four of us ate breakfast and no one came to clear up plates, offer us water or anything else....More

Thank Matthew D
Response from Elzebir V, Rooms Division Director at Sortis Hotel, Spa & Casino, Autograph CollectionResponded 2 weeks ago

Dear Panama Meetings, Thank you for taking the time to share with us your recent experience, your comments are very valuable to us and help us to continue improving our services. I apologize for all this inconveniences, definitely is not the type of service we...More

Reviewed 2 weeks ago

We usually stay at the Hard Rock but decided to try Sortis because we thought we would try something new. The hotel itself is nice, quiet - which is MUCH different than the Hard Rock, which we really liked. The room was HUGE which we...More

Thank anne c
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Casino and Gambling
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$128 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Casino Hotel in Panama City
#14 Spa Hotel in Panama City
#24 Luxury Hotel in Panama City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$128 - US$196 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Casino Hotel in Panama City
#14 Spa Hotel in Panama City
#24 Luxury Hotel in Panama City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (333)
Room & Suite (135)
Pool & Beach (56)
Dining (48)
Family and Play Areas (38)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
indigo1925
20 November 2017|
AnswerShow all 2 answers
Response from Elzebir V | Property representative |
Dear indigo1925, The dress code is for the casino is informal, no hats are allowed on the tables and machines. For the restaurants owned by the hotel: Manabi, Score and Acua, the dress code is informal. For Prime... More
1
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GraceandBarry
17 October 2017|
Answer
Response from Simebe | Reviewed this property |
Hello, It’s open to all guests, no reservation needed.
0
Votes
califcajin
20 August 2017|
AnswerShow all 3 answers
Response from Elzebir V | Property representative |
Dear tethys22, It is a pleasure to assist you. Regards Elzebir Rooms Division Director
0
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Room Tips
"Amazing Staff and amenities. A+ and there employees were all MAJOR ASSETS!!"
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"Ask if they have one with working air conditioning."
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"The views from both sides of the hotel are equal"
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"All the rooms are good there is not much point paying for an upgrade"
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