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The room was very clean. I lost my cell phone charger and Jasmine, the front desk clerk loaned me her personal charger. Well above and beyond usually customer care. Jasmine (sp?) was truly a life saver.More
Response from 00esa, Manager at Extended Stay America - Annapolis - Womack DriveResponded 3 days ago
Thanks for making Extended Stay America a part of travel plans. We are glad to know all went great during your stay and that you were impressed with the top-notch service provided by Jasmine. We will surely share your praises with her. It was a...More
Just a Great Era Love it its in Annapolis But not in the city itself, the front Desk of this Extended Stay A Lady Name Shontell is just wonderful Christian also these Ladys are Wonderful and House Keeping Miss. Edna she is the Best and...More
Thank Ronald W
Response from 00esa, General Manager at Extended Stay America - Annapolis - Womack DriveResponded 15 May 2017
Ronald, thanks for the wonderful feedback of Extended Stay America - Annapolis - Womack Drive. We strive to provide our guests a comfortable and enjoyable stay, so we are glad to read you relished our hospitality. I will share your compliments with Shontell, Christian, Edna,...More
We have stayed at a half dozen Extended Stay Americas all over the country. This was by far the worst. Instead of having a coffee maker and complete set of kitchen ware in the room, on had to go down to the front desk to...More
Response from 00esa, Manager at Extended Stay America - Annapolis - Womack DriveResponded 22 October 2017
Mike, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is...More
Keys didn't work for two nights, so they had to escort me to my room and I couldn't leave without having to get an escort back. My name was not in the system. Smoking room only for me (I don't smoke), horrible bed. Short -...More
Thank Josh H
Response from 00esa, Manager at Extended Stay America - Annapolis - Womack DriveResponded 13 October 2017
Josh, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience...More
We booked this hotel Friday 10/6- Sun 10/8.
At the time this was one of the very few options left since there was an event in town, but decided to give them a chance.
When I first went to check in, there were 3 employees...More
Thank Lindsay B
Response from 00esa, Manager at Extended Stay America - Annapolis - Womack DriveResponded 11 October 2017
Lindsay, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has...More