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The hotel is very far away from the riva. It takes about 1hour to walk downtown - thank god for UBER! The hotel is very old, could use a fresh paint on the walls. The paint on the walls of our room were falling of....More
I stayed here with my family for a night only in 2018. I went by the photos on tripadvisor and did not read the reviews before booking! First of all, its far away from the city. Building is big but the facilities are minuscule. Plenty...More
The hotel seems empty and cavernous. While some rooms are renovated, most of the other areas are not. The rooms themselves are clean but very basic - no safe, no bedside lamps, sparse toiletries. The lifts are very old and seemed unsafe (difficult to keep...More
I had some extra time on my last day, so I went to explore the building. There are two floors which seem nice and new, but most shouldn't be in use.
Most floors are characterized by paint peeling off, dirty windows, bad lighting, etc.
1 Thank Leon M
Response from HotelZagreb, Front Office Manager at Hotel ZagrebResponded 21 April 2018
Dear Mr. Leon, thank you for taking the time to share your comments with other users.
Our company manages a hotel for only three years. During that time, we have invested significant material and human resources to improve the overall service. Our biggest investment was...More
A hotel that people don’t take care of. A beautiful park and the sea - but rooms with stained carpet. And the bathroom dirty. Didn’t clean the toalet! They put the label desinfected but definitely didn’t wash it! The washbasin - far from clean. The...More
1 Thank Tončica P
Response from HotelZagreb, Front Office Manager at Hotel ZagrebResponded 27 April 2018
Dear Mrs. Tončica, We're sorry you were not satisfied with the service. We continually invest the necessary material and human resources to improve the quality of our services. We have recently renovated 56 rooms, a large salon and technical parts of the facility. As far...More