Great customer focus and attention to details. Both rooms, service and restaurant has high standard. The hotel is conveniently in the city. This was the second time I visited the hotel and I will for sure select this establishment again in the future. Highly recommended.
The hotel is at the highest level of quality, as usual. The quality of services and staff are at the highest level. I highly recommend staying at least one night and you will be convinced of the quality of the services. Don't hesitate!
We arrived by train and literally walked to the hotel (possibly 200 meters). The hotel is absolutely first class, with large very well-appointed rooms and a super friendly staff. Even though it is near the railroad there is no outside noise! It is a beautiful hotel with all of the comforts one would expect from an elegant, modern hotel. The buffet breakfast service is also excellent. The location is not excellent for visiting downtown, but a short 15 RON Uber ride makes this place ultra-accessible and worth not staying in a central downtown location.
The facilities are first class. Very comfortable and well appointed room, I chose a lifestyle room, comes with an iPad. Rooms are spotless and well cleaned daily. Super efficient reservations and reception. Good free parking facilities. Amazing indoor pool with sauna, etc. unfortunately I did not have the time to check out the Spa (next time). Great food in couchette restaurant and a nice bar with huge selection of drinks. The staff are amazing, so attentive, so efficient, so polite; they make you feel so very welcome. One niggle, the WiFi has very poor Internet connection, on many occasions I simply switched it off and used 4G. Not a problem for me on my tariff but some people would find it very annoying. It’s actually very close to the city centre, 15 minute taxi ride at an average cost of just 15 Ron (£3). On top of all that Transylvania is an amazing tourist spot and Brasov is well worth a long visit. Brasov is also very cheap (but not the Kronwell, but luxury always costs a bit more(. I’m definitely coming back…
I've heard many good things about Kronwell before booking my trip, but I have to say all my expectations were blown away. It was by far the best experience I've ever had. I have never felt more valued or respected by hotel staff before, especially Marian Trifan who I'm hoping to see promoted next time I arrive. He was extremely helpful, professional and friendly but very respectful. The room was amazing, the food incredible and the spa was surreal. I was surprised to see we had the entire spa to ourselves most of the time. Everything was so perfect that I wish everyone gets to experience Hotel Kronwell. Thanks for everything and see you soon!
This is the best hotel in Brasov. Bran new, big however cozy, it does have everything you need, from conference facilities (great on that) to a spa, swimming pool and gym. A very good cuisine, from breakfast to event dinners or at the hotel restaurant. Modern style, very nice and supportive staff, great service. Well, all this comes with a price. It is definitely more expensive than any place in the city. The location is not the best, is literally near the railway station, the area is not great by all means and you need to use transport to reach the center. The rooms have some unpleasant things as well. First the lights. You need some time to figure out which button to switch. No signs, you need instructions or you just have to try them all and remember. I made a picture on that. The furniture, modern but sometimes very unpractical. The pool is with chlorine. Overall, a great place but a bit pricy considering all the above.…
Wow! Just wow. Everything was amazing. The rooms were sparkling clean and so elegantly furnished and the in-room bathtub is a huge plus. We got the romantic package (or smth like that, bf booked it for me) and the atmosphere was so intimate and lovely. The staff was one of the kindest I've ever meet, they would always greet us with a smile and were always available to help with anything. Had dinner in the restaurant one evening and the truffle risotto was the best I've had so far. Overall, everything was exceptional, would definitely recommend.
Excellent service provided by the staff and also the hotel equipments. And the quality stayed the same throughout the years. You don’t get this kind of service anymore even in 5 stars hotels in Western Europe. . The breakfast is very complete but if you think of anything else they will provide it wholeheartedly. Congratulations !
The room is spacious, very clean, the bed is at american standards, we've slept like babies. The restaurant is cozy, the food and services as they should be everywhere. The pool area is intimate and very well designed, we are sad we didn't have the chance to try the massage area, but we will sure come back soon to relax and enjoy some other of your services. Great job, keep it up!
We spent a few days at this hotel and definitely we will come back. They have a beautiful SPA (pool, jacuzzi, sauna, relax area), playground for children, a great bistro with delicious food. The rooms are big and very clean. The staff is very polite and efficient. I think it is the best hotel in Brasov.