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Sofitel Dubai The Palm Resort & Spa

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Sofitel Dubai The Palm Resort & Spa
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3,558 Reviews from our TripAdvisor Community

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Showing 2,678: English reviews
London, United Kingdom
Reviewed yesterday NEW

Very good, great food, lots of choice from the different restaurants on site, brilliant private beach, always found space, great staff, always happy to help and go out of their way to make sure I was happy. If you do want to travel then location is bit out of the way from the main town, saying that there is the...

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Helpful?
Thank Chandresh P
Sheffield, United Kingdom
Reviewed 2 days ago NEW

As a platinum Accor member, I was welcomed like royalty. We were upgraded to a junior suite which was phenomenal. The whole hotel is beautifully set up, living walls everywhere and lots of water features. It really is very relaxing and calming. 7 pools as well as the fantastic beach area. Each sun lounger has a button so you can...

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Helpful?
Thank Travellingsav
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Travellingsav, Wonderfully taken by your kind praise Thank you for taking the time to share your feedback on TripAdvisor and for your royalty towards the brand. We are extremely pleased to learn that your stay at Sofitel The Palm Dubai was very enjoyable and that you have experienced luxury through our facilities , products and the standard of services...

Surrey
Reviewed 3 days ago NEWvia mobile

We stayed 6 nights. On arrival, greeted with cold flannels and refreshing drink. We were given an early check in. This was very much appreciated as we were tired - so a BIG thank you. Rooms are very good size, signature Sofitel beds are extremely comfortable. Room kept spotless, with daily cleaning and turn down service. In room dining were...

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Helpful?
Thank Daddys_dd
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Daddys_dd, Thank you for taking the time to share your feedback on TripAdvisor following your stay at Sofitel The Palm. It is a delight to read that you thoroughly enjoyed your stay with us and that you were very pleased with your room , the level of cleanliness , the dining experience at Hong Loong restaurant and last but...

London
Reviewed 3 days ago NEWvia mobile

The pools and facilities are great for young children. There are a number of smaller pools, a decent kids club and a great main pool. Arriving early in the morning (8am) you can normally grab one of the cabanas on the pool which leads directly into the pool with a large shallow area for kids to play in. Perfect. The...

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Helpful?
Thank dotress
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear dotress, Thank you for sharing your feedback with us following your recent stay at Sofitel The Palm Dubai . We were pleased to learn that you and your family had an enjoyable stay and that you appreciated many aspects of the experience. With regards to the kitchen appliances , we can assure you that all the kitchen's equipments are...

Leicester, United Kingdom
Reviewed 4 days ago NEWvia mobile

We had stayed here for a week in a prestige suite which was very well equipped and very spacious. There was an awesome large tub and amazing rain shower. Turn down service was great and management addressed all issues we had. Great hotel on the palm with great service

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Helpful?
Thank Junaid M
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Junaid M, We would like to thank you for taking the time to share your feedback on TripAdvisor following your stay with us earlier this year. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. We certainly look forward to welcoming you back, and to continue ensuring...

Reviewed 5 days ago NEW

Doing laundry is very expensive! The only downfall is, we found a bedbug in our bed :( checking took forever and check out took forever. The lunch Buffet is very expensive. Watch out for the jellyfish

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Helpful?
Thank abraham v
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear abraham v, Thank you for taking the time to share your feedback with us following your stay at Sofitel The Palm Dubai. We were concerned to read tour comments related to the bedbugs, We can assure you that our beds are beings checked by the team on a daily basis , and inspected monthly by a specialist from the...

A TripAdvisor Member
1 review
Reviewed 6 days ago NEW

We had a wonderful week stay at the Sofitel Dubai Palm Resort & Spa. Did not use the spa at all just used the outside pool and beach for swiming and snorkeling. If you had an issue the reseption went to great lengths to fix any and all issues in a timely fashion.

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Thank A TripAdvisor Member
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. We certainly look forward to welcoming you back, and to continue ensuring you have...

Leipzig, Germany
Reviewed 6 days ago NEW

We spent three wonderful days at this magnificent resort on the palm - a lot too short to see and try all of the possibilities provided here. The absolute highlight was the so called "romantic dinner under the star" - a bbq provided just for you on the private beach all evening long. The surroundings are so beautiful, not only...

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Helpful?
Thank mjgroll
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear mjgroll, It is our honor to receive such a wonderful feedback. We were enthusiastic to know that you have enjoyed our hospitality and most of all the romantic dinner which was a huge success. We are very pleased to hear the good news!! On behalf of the team, we congratulate you on the engagement and looking forward to welcome...

Raleigh, North Carolina
Reviewed 6 days ago NEW

My family and I were visiting Dubai for the first time and not sure of what to expect from Sofitel. We stayed at Sofitel the Palm for 3 nights. We were blown away by the quality of service, accommodations/furnishing and the sea and city views from bedrooms, restaurants in the resort, pools, timeliness of front desk & other staff, and...

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Helpful?
Thank blessj840
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear blessj840, We are glad to learn that we have been successful in making your first stay with us truly enjoyable and memorable one. We are pleased to know that our exquisite products and exceptional service were up to your expectations. We most certainly look forward to welcoming you back soon at Sofitel The Palm Dubai. Sincerely, Guest Experience Team

London, United Kingdom
Reviewed 6 days ago NEW

Stayed for a week, room was not ready upon arrival at 15:00 so was upgraded to a Suite overlooking the beach - fantastic room with open plan kitchen/sitting room, master bed room with free standing tub and walk in wardrobe. Throughout the week the service was fantastic both in the restaurants, bars and at reception if you needed anything. Stayed...

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Thank James M
SofitelDxbPalm, Guest Experience Team at Sofitel Dubai The Palm Resort & Spa, responded to this review

Dear James M We cannot thank you enough for your wonderful feedback! We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. Thank you again for sharing your experience and we look forward to having the pleasure of welcoming you again at Sofitel The Palm Dubai in the not...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover why SOFITEL DUBAI THE PALM LUXURY APARTMENTS is such a superb destination for family vacations in Dubai. Adults and children alike will be thrilled by the relaxed Polynesian island theme of this luxury 5-star resort on Palm Jumeirah island. Families can vacation in a beach-side suite or villa with Gulf views. Serviced apartments suit longer stays, with kitchens, lounges and up to 3 bedrooms. Babysitting can be arranged if you fancy a night in downtown Dubai, a monorail or taxi.Amura Kids Club guarantees hours of fun for children of all ages, keeping them happy, active and safe while you indulge in well-deserved relaxation. Two of the swimming pools are exclusively for kids, who will love the slides and waterfalls. Seven restaurants and bars offer refined cuisine from around the world so there's something for every taste.Don't miss the popular Friday brunch at family-friendly Manava, which offers heaped buffets for breakfast, lunch and dinner throughout the week. ... more   less 

Additional Information about Sofitel Dubai The Palm Resort & Spa

Address: East Crescent Road | The Palm Jumeirah, Dubai 55558, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: £206 - £759 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Dubai The Palm Resort & Spa 5*
Number of rooms: 543
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Expedia, Odigeo, ACCOR, Travelocity and Jetsetter so you can book your Sofitel Dubai The Palm Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palm Shoreline Apartments Hotel Dubai
Hotel Style:
#19 On the Beach Hotel in Dubai
#35 Spa Hotel in Dubai
#47 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Dubai The Palm Resort & Spa staff and other travellers.
267 questions
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Leicestershire, United Kingdom
over a year ago
London, United Kingdom

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Questions? Get answers from Sofitel Dubai The Palm Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a sea view and if you have Accor membership, the upgrade was exceptional!”
 of 5 bubbles Travellingsav, 5 Dec 2016 | Read review
“checking took forever and check out took forever. It's very expensive to do laundry. We also found bedbug in our bed”
 of 5 bubbles 522abrahamv, 2 Dec 2016 | Read review
“best views, very quiet, suites are large and sunny, excellent pools, great service, amazing food selections.”
 of 5 bubbles blessj840, 1 Dec 2016 | Read review
“Our room was at the front of the hotel so we didn't have a beach view but it was quiet and had a small balcony so it was fine.”
 of 5 bubbles KittyKent, 29 Nov 2016 | Read review
“best views”
 of 5 bubbles Pritieynjel, 28 Nov 2016 | Read review
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