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Atlantis, The Palm

17,742 reviews
#117 of 561 Hotels in Dubai
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Traveller (14903)
Room & Suite (2090)
Pool & Beach (1001)
Overview
  • Excellent67%
  • Very good19%
  • Average8%
  • Poor3%
  • Terrible3%
Travellers talk about
“imperial club”(1,501 reviews)
“water park”(5,062 reviews)
“lost chambers”(982 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
Offers from Atlantis, The Palm
Special Offer: Enjoy up to 20% off
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (17,742)Write a Review
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3,181 - 3,185 of 13,831 reviews
Reviewed 19 September 2016

Great Outdoor facilities, but worst RECEPTION/CHECK-IN ever seen. Its literally a fish market when you check-in. I was an Imperial guest but literally have to request the bell-boy to take my bags when i got off the airport taxi. when i walked into the lobby,...More

Review collected in partnership with this hotel
1  Thank Sushant B
Response from Serge_Zaalof, President and Managing Director at Atlantis, The PalmResponded 17 November 2016

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is regretful that we were not able to exceed your expectations. Please be assured that the whole team is continuously looking for ways on how we can effectively manage the crowd in the resort,...More

Reviewed 19 September 2016

Every thing was fine but after checking in, I stayed more than hour waiting my bags. In general every thing was interesting especially aquarium and the aqua park and i was surprised because of crowd that i needed to stand in the line waiting a...More

Review collected in partnership with this hotel
Thank أسامة ا
Response from Serge_Zaalof, President and Managing Director at Atlantis, The PalmResponded 21 September 2016

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I wish to thank you for your detailed review. I will definitely share your positive comments with our colleagues in order to motivate them to continue to blow away our customers. Thank you once again...More

Reviewed 19 September 2016

Atlantis was by far the best family holiday venue we have stayed at. The staff are all friendly and can not do enough to help. They have a great selection of food although it would be great if water was offered free of charge at...More

Review collected in partnership with this hotel
Thank S4285HJsue
Response from Serge_Zaalof, President and Managing Director at Atlantis, The PalmResponded 21 September 2016

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is truly a pleasure to read your review and how fantastic your visit was in Atlantis, The Palm. Thank you for all your kind comments and I look forward to welcome you again in...More

Reviewed 19 September 2016

Really enjoyed the stay and the complimentary aqua venture and aquarium passes. Complimentary breakfast and dinner were luxurious too. food and drinks are costly but there is no restriction in taking in food and drinks from outsideMore

Review collected in partnership with this hotel
Thank joearakkal
Response from Serge_Zaalof, President and Managing Director at Atlantis, The PalmResponded 20 September 2016

Dear Guest, Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for...More

Reviewed 19 September 2016

The upgraded room didn't come as a discount. I felt it was more of a sales pitch to increase revenue instead of comfort. A friend visited and was spoken to rudely by two of the staff. Training would have prevented the misunderstanding. The buffets were...More

Review collected in partnership with this hotel
Thank Del C
Response from Serge_Zaalof, President and Managing Director at Atlantis, The PalmResponded 16 November 2016

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I regret to learn that we did not meet your expectations with regards to the check-in process. Our colleagues always give our guests an option to upgrade to a higher category of room so that...More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Free Internet
Bar/Lounge
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Laundry Service
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$313 - US$2,385 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Business Hotel in Dubai
#33 On the Beach Hotel in Dubai
#40 Family Hotel in Dubai
#42 Romantic Hotel in Dubai
#75 Spa Hotel in Dubai
#105 Luxury Hotel in Dubai
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$313 - US$2,385 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Business Hotel in Dubai
#33 On the Beach Hotel in Dubai
#40 Family Hotel in Dubai
#42 Romantic Hotel in Dubai
#75 Spa Hotel in Dubai
#105 Luxury Hotel in Dubai
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (14903)
Room & Suite (2090)
Pool & Beach (1001)
Dining (470)
Hotel & Grounds (10898)
Family and Play Areas (275)
Bathroom (243)
Business Centre & Event Rooms (33)
Questions & Answers
Ask a question
carloszoe
19 January 2018|
Answer
Response from kathy07collins | Reviewed this property |
We booked Imperial Club which cost more but we were picked up and taken back to the airport. We could go to the lounges for afternoon tea and drinks were free between 5-7pm. Breakfast was included but the evening meal was... More
0
Votes
cbjae
19 January 2018|
AnswerShow all 2 answers
Response from Kandaswami A | Reviewed this property |
You can write to them for full board meals. Which will be upgraded with some fair price. But Kindly think about the site seeing timings. So that you don't need to rush back for food in time. Very customer friendly hotel... More
0
Votes
Claire M
19 January 2018|
AnswerShow all 8 answers
Response from RV&Z | Reviewed this property |
Palm view all the way
1
Vote
Room Tips
"all the view are great but the city view is probably the best"
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"Rooms facing the Sea is awesome."
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"Prefer west tower as not as busy and close to fitness centre"
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"A Tower Suite is a Must Have as gives free access to Imperial Club"
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