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Atlantis, The Palm

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Atlantis, The Palm
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16,157 Reviews from our TripAdvisor Community

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Showing 12,615: English reviews
Reviewed 12 June 2016 via mobile

Just back from our stay at the Atlantis. What an amazing hotel. On arrival you will need to pay a government tax 10 Dirhams a day each and a credit card holding payment of 3000 Dirham to cover any room service bills. I refused to pay the holding fee and they agreed to let my settle my bill the day...

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Helpful?
2Thank ianlloyd1970
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward to welcoming you back soon. Best regards, Serge Zaalof President and Managing Director

Saltburn-by-the-Sea, United Kingdom
Reviewed 12 June 2016

I stayed on the West Tower 4th - 11th June 2016 (During Ramadan!!!) in the Terrace Suite with palm facing and half board. Me and my mum were took into a separate check in room for suite customers and welcomed with a very very warm welcome. Our driver and bell boy sorted all our luggage out and put it in...

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Helpful?
1Thank HannahKate96
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests. I am certain that the whole team looks forward to have the opportunity...

Liverpool, United Kingdom
Reviewed 12 June 2016 via mobile

Lovely place, great staff providing great service stayed for my partners birthday and they sent a card & cake to our room which was very nice, food 5* water park is really good fun. Only downside is the cost for alcohol, however I would stay again.

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Helpful?
1Thank auntie_h85
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm. Best...

Adelaide, Australia
Reviewed 12 June 2016

We did a LuxuryEscapes package deal and couldn't have been happier. Got exactly what was advertised and will be keeping our eyes open for the next one! Wow Atlantis was amazing, a destination on its own. Our package included half board which was excellent, great choices and the buffet breakfasts were amazing. Having access to the Waterpark and Lost Chambers...

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Helpful?
1Thank Malcolm L
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

Istanbul, Turkey
Reviewed 12 June 2016 via mobile

My point of view: I'm a 40 year old American Mom of an 11 month old and 5 year old boys. I've spent my last 4 years living abroad. My Review: I absolutely love everything about this hotel! The first time we visited, May 2015, expectedly everything was great. It was a new experience that we had been looking forward...

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5Thank Lilwyds
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

Golden Beach, Australia
Reviewed 12 June 2016 via mobile

Wow, what a stunning hotel, so beautiful inside and out. Expensive for food and drinks if you don't have the Imperial package however there is a Starbucks for a coffee and croissant or toasted sandwich for breakfast (cheapest breakie we could find) and happy hour at The Edge restaurant between 6 - 8 pm is great value for cocktails, so...

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Helpful?
1Thank Leah J
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

London
Reviewed 12 June 2016 via mobile

We went on a family vacation to celebrate my brothers 40th. He was travelling with his children aged 2 and 4. Rooms were a good size, plenty of space. We managed to get connecting rooms which was good as when kids went to bed we could be next door and hear them. Comfy beds with good bedding. Breakfast buffets were...

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Helpful?
2Thank lovetravel29
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Melbourne, Australia
Reviewed 11 June 2016

Like most people staying here, we came with a discount voucher. We stayed a week after spending a fortnight visiting relatives in Europe. The purpose was to defrost and relax. We arrived on an early flight so our room was not yet ready. We were taken under the wing of Nazrul from Bell Services. We must have looked bedraggled because...

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1Thank Georgeso3809
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I sincerely regret for the waiting time that you had faced during check-in. Our team always aim to provide our guests with a room before the official check-in time at 3:00 pm and it may happen that the lobby gets quite busy during the peak hours of check-in and check-out....

Manchester, United Kingdom
Reviewed 11 June 2016

Even before our arrival, the hotel team had shown outstanding customer service in response to my email request. My daughter arrived at the hotel 14 hours before me. The customer service team had arranged for early access to the room, approval of the in house payment service and a VIP check in so she would be settled as quickly as...

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Helpful?
2Thank caroline m
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

Whitstable, United Kingdom
Reviewed 11 June 2016

Stayed on the east tower deluxe room overlooking the aquarium ,,lovely room ,went half board very good choice of meals,water park was great ,very clean hotel and friendly ,the aquarium is amazing ,great opportunities to see Dolphins

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Helpful?
Thank Grahame W
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have no doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: £203 - £655 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Hotels.com, TravelUp, Orbitz, Cancelon, Cheap Tickets, Evoline ltd, getaroom.com, HotelsClick, TripOnline SA, HotelQuickly and HRS so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#61 Spa Hotel in Dubai
#89 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
859 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Royal Bridge Suite”
, 21 May 2017 | Read review
“We like the East Tower better. The imperial rooms are great as they provide access to the lounge across the day.”
s_explorers, 17 May 2017 | Read review
“Worth getting a high floor..”
ELYA49, 17 May 2017 | Read review
“The higher the floor, the better the view. 19414 was perfect!”
Peachy_Passport, 17 May 2017 | Read review
“palm view gets sun am and the sea view gets sun pm ask for a high floor for good views”
Lauren3487, 17 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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